The Impact Room - Conversations That Shape Exceptional Leadership

Welcome to today’s engaging edition of The Impact Room, where insights meet influence and stories of success pave the way for tomorrow’s leaders. I'm Michelle Ansell, your guide on this journey of discovery and inspiration. Today, we are incredibly honored to have Oke Eleazu with us—a visionary in the realms of business, leadership, and the power of diversity. Oke, the founder CEO of Elevate Colou...

Welcome to a new episode of the Impact Room, brought to you by Douglas Jackson. In this episode, we have the privilege of hosting Dr. Elizabeth Blakelock, a leading figure in regulatory academics and a pivotal force behind the UK Regulators network's Vulnerability Academy. Dr. Blakelock, who also plays a significant role at Citizens Advice, brings a wealth of knowledge and experience to our discus...

Join us in our next episode of The Impact Room In this captivating episode, we have the privilege of speaking with Jo Garland, Jo is a senior Director actoss customer support, customer experience and operational leadership. Jo's career has seen her shaping customer experiences at top-tier retailers including Waitrose, John Lewis, and Asda. Now, as a Senior Account Director at Concentrix and Webhel...

The Impact Room welcomes Mandy Casken, Director of Resource Planning and Forecasting and who has worked but the RAC, Capita amongst others.  Perry joins Mandy as they talk about resource planning and workforce management, effective planning and forecasting. Mandy is a distinguished Planning and Insight leader with over 25 years of experience in the field. Mandy's impressive career spans various se...

Hello and welcome to the latest edition of The Impact Room! I'm thrilled to be joined by Chyrel Brown, a seasoned Executive Leadership Consultant and former Chief Operating Officer at One Housing, with a remarkable 20-year career dedicated to Social Housing. Currently serving as a Non-Executive Director for both the Health and Safety Executive and the University College London Hospitals, Chyrel is...

Welcome to The Impact Room from Douglas Jackson , where exceptional, diverse, and impactful leadership and wisdom are shared. Michelle Ansell, Managing PArtner was delighted to be joined Vinay Parmar. Vinay brings over three decades of invaluable experience to our virtual stage as a Chief Customer Experience Officer. He is not just a leader, but a visionary who has transformed the way companies ap...

Welcome to another enlightening episode of The Impact Room podcast! Today, we have the privilege of featuring Damian Kirk, a seasoned Director at E.on with over 7 years of dedicated leadership in the Utilities and Energy sector. Damian's illustrious career is marked by his passion for people leadership, boundless energy, and a relentless drive for innovation. In this engaging conversation, Damian,...

Welcome to a special coffee break edition of The Impact Room podcast! Today, we're delighted to have Nikki Powell, Director of Patient Services and Experience at Sciensus (formerly Healthcare at Home). Nikki is a seasoned professional with a remarkable track record in strategic contact center operations transformation and delivery. With a keen focus on customer experience, Nikki is known for her t...

Welcome to another enlightening episode of The Impact Room podcast! In this session, we have the pleasure of welcoming Ashleigh Ainsley as our guest. Ashleigh is the Co-Founder of colorintech, a not-for-profit organization dedicated to fostering diversity within the tech community. Through strategic partnerships with industry giants like Google, WPP, Microsoft, and Facebook, colorintech creates gr...

Welcome to another enlightening episode of The Impact Room podcast, hosted by Perry Fletcher. In this episode, we are honored to have Andrei Nita, Director of Data and Analytics, as our special guest. Andrei brings a wealth of expertise as a senior Data Leader who has served as a Director with Builder.ai. His track record includes conceiving, designing, and successfully delivering data, analytics,...

Welcome to The Impact Room podcast, where we're thrilled to have Holly in conversation with the remarkable Nicola Freemantle-Phillips. Nicola brings a wealth of experience as a senior leader in the energy and utilities industry, currently serving as a Senior Consultant at Baringa and a passionate advocate for diversity, equality, and inclusion (DEI). She is also a CMI accredited Chartered Manager....

Welcome to The Impact Room podcast, where we are excited to introduce our recent special guest, Bontle Senne. Bontle's impressive background includes serving as an Executive Director in areas such as People, Transformation, Innovation, and Development, with experiences at renowned organizations like Virgin Media, Deutsche Bank, and McKinsey. She's a distinguished member of the HR Forbes Human Reso...

Welcome to latest Impact Room podcast feature. We were thrilled to have Manoj Sangany join us in this episode. Manoj is not only a Coach, a Head of Customer Success and Scale-up Accelerator having worked for Incepteo but also a passionate advocate for men's mental health and storytelling. You can connect with him on the Mindful Men's Club Facebook group and follow their youtube channel as well to...

I am delighted to be joined by Nicola Collister, Nicola was one of the first Group Customer Experience Directors in the UK and has 25+ years in the service industry.  Working her way up from an Advisor with the RAC, Nicola went on to hold senior COO and CCO Executive roles, before founding Custerian over 10 years ago with Simon Norrie, Nicola is also an Executive Advisor for the CCA and Chairs man...

Michelle Ansell at Douglas Jackson welcomes Karen Hogg to The Impact Room. Karen is a business coach and mentor.  Karen has experience working at a C-suite executive level with brands such as Axa, Sainsburys Bank and more latterly Atlanta Group as COO, Chief Operating Officer, before taking on the role of a Chief Customer Officer, CCO. Hear from Karen, on how she believes the business landscape ha...

Welcome to the latest Impact Room from Douglas Jackson.  In this episode Michelle Ansell is joined by Kirsteen Williamson- Guinn, Kirsteen is the Founder of Elevate Women and had a long and successful banking career at a senior leader and Director level with Barclays. Kirsteen is a Confidence and Transition Coach who helps female leaders build unshakeable confidence, so they can speak up, step up...

Mubeen Shariff Assoc CIPD, Senior Manager - Talent Acquisition - Workforce Planning at Hello Fresh joins Perry Fletcher Practice Lead at Douglas Jackson for the latest edition of the Impact Room. Currently the Senior Workforce Staffing Manager of operational fulfillment at HelloFresh working across the UK and other global territories including Netherlands, Germany, USA, Canada, Australia and Denma...

Our Utilities Practice Lead Holly Beeston meets Jo Robertson in the The Impact Room.  Jo has had a successful utilities and energy leader, working for Npower, the Chief Operating Officer for Orbit Energy, Director of Operations for MoneyPlus Energy and Extra Energy.   Jo is a Corporate Coach and Life Coach as well as a Speaker who is passionate about Authenticity in the Workplace and Gender Equali...

In our latest edition of The Impact Room, Perry Fletcher, Practice Lead for Planning, Insight and Analytics is joined by Zoff Makda, Head of Operational Resource Planning for Legal and General. Zoff is a seasoned planning manager with over ten years experience of leading on change, driving performance and financial savingg, across the financial service, outsourcing and telecommunication industries...

Rob Sawle Director of Energy Services at Sigma Connected Group joins Holly Beeston, Practice Lead Utilities at Douglas Jackson in The Impact Room to discuss the energy price cap rise. Rob talks about the consumer impact, the impact on energy firms, managing the rise, debt and credits. Customer contact increases, billings, process. The future of the energy industry, customer switching, customer ret...

We are delighted to be joined by Kelly Kuhn, Strategic Advisor and Non-Executive Director in this edition of The Impact Room.   Kelly has a successful 30 year executive career. She’s a versatile, transformative leader who thrives on new challenges, which has led to six C-level leadership roles while living in four countries. and now an established board career, working with global organisations fr...

John Montgomery Practice Lead at Douglas Jackson is joined by Eoin Lyons, CEO of OPAL, Outsource Professional Administration Limited who serve the finance, banking and insurance industry. Eoin previously was COO of Axa Partners. Learn more from Eoin on being a successful C-Suite leader who has managed and strategised many professionals across the Insurance and wider FS industries. What he thinks a...

We are delighted to see Ian Thornton-Trump in the Impact Room. Ian is the CISO, Chief Information Security Officer for Cyjax Limited. Ian joins Perry to talk Batman, Cyber Security, Data Assets and Data Risks. Data Security and Data Science. He has some great tips, advice and thoughts for the future in this really interesting session. Ian Thornton-Trump CD is an ITIL certified IT professional with...

We welcome CEO Chris Frogner COO and Co-Founder of Arma Karma an Insurtech and UK based insurance intermediary who joins John Montgomery Insurance Recruitment Consultant and Executive Search Consultant. Hear from Chris as a successful Insurance/ Insurtech leader who has managed and led many professionals across the indusrty, what he thinks some of the key challenges around EDI and attracting more...

We welcome Sarah Whiddett to The Impact Room. A marketeer with over 15 years experience.   Sarah is a Director, Client Partnerships at Kantar and has been a Board Director and Chair of an industry not-for-profit.   With a background of Insight, Customer Experience, Customer & Channel Marketing across food, on and off trade. Sarah talks about the importance of influence and connection, in a technic...