The Hold Room

TJ, a pilot at a major airline, shares how the pandemic has changed the passenger experience and the unique experience pilots have had recovering from pandemic conditions. The Hold Room, Episode 20 Transcript [Introduction] TJ: Welcome to The Hold Room with ACC: a quick update on all things relating to airport development as well as the Airport Consultants Council. Wendy: This episode is part of a...

In the last two years, we’ve seen several new airlines begin service in the U.S., including Avelo Airlines, Breeze Airways, and Aha. But what are the market forces driving this increase in new entrants? How will these new leisure-focused carriers affect airport facilities and the passenger experience? In this episode of The Hold Room, Josh Lemeshow with RS&H chats with Laura and Max about the chan...

As a pilot with a large US carrier, Fran shares her experience of what it was like flying during the shutdown and once passengers started flying again. Please join us to hear about the pilot’s perspective of 2020. The Hold Room, Episode 18 Transcript [Introduction] TJ: Welcome to The Hold Room with ACC: a quick update on all things relating to airport development as well as the Airport Consultants...

As chairperson of MSP’s Travelers with Disabilities Advisory Committee (TDAC), Andrew shares examples of technologies and changes that have provided more equitable access in terminals. He recounts insights and perspectives as the TDAC continues to be involved at MSP and from personal experiences at other airports. Special thanks to Sara Miller for serving as an interpreter for this episode of The...

Enter The Hold Room for episode 16 with Roddy Bogus Vice President of Aviation at RS&H as he speaks with Delia Chi and Neil Chatwood about the differences in the passenger experience for Baby Boomers versus Millennials during the pandemic and in general. Listen to this episode to learn about emerging technologies to streamline the passenger experience and how customer service is changing due to pa...

Steve oversees the development and operations of the concessions program at Midway in Chicago. He talks about the impacts and changes in the concessions industry relating to new technology and how to make the entire passenger experience a more seamless process. The Hold Room, Episode 15 Transcript [Introduction] TJ: Welcome to The Hold Room with ACC: a quick update on all things relating to airpor...

The 1st Chief Commercial Officer at San Francisco international (SFO), details the impacts that the pandemic had on domestic and international travel while also explaining the mitigation tactics that SFO has taken to combat this. Kevin discusses touchless technology and the incorporation of digitalization in terminals to enhance the passenger experience during travel. Interviewers: Max Vale and De...

Former ACC Board Chair Larry Studdiford provides his expertise regarding baggage handling technology/innovation and how it contributes to the positive passenger experience. He dives into the intricacies of baggage design, operations, and cost and how this affects airports and travelers.

Stuart Vella, Vice President Commercial Development & Operations, USA, joins Laura and Delia in The Hold Room to discuss technology based solutions in premium lounges that are here to stay.

Alan Howell, a senior airport architect with the Metropolitan Airports Commission at MSP, joins Laura and Delia in The Hold Room to discuss an architect’s perspective on working at an active airport. He talks about the impact the last couple of years has had on the projects at the airport.

Matt Cunha, a State Trooper at Boston-Logan International Airport, joins Laura and Delia in The Hold Room to discuss law enforcement’s perspective on working at an active airport. He talks about what he enjoys about working in law enforcement at an airport as well as the challenges and changes to the passenger experience he has seen over the last two years.

Mary Luc, a quarantine public health officer with the Centers for Disease Control and Prevention (CDC) at SFO, joins Delia and Neil in The Hold Room to discuss the CDC’s role at airports in mitigating the spread of infectious diseases within the United States. She talks about the importance of collaboration between public health agencies and airport partners, as well as her advice for traveling du...

Scott Skramstad and Rick Valentino of Metropolitan Airports Commission (which operates Minneapolis-St. Paul International Airport and 6 general aviation airports) chat about the future passenger experience and adapting operations in response to the pandemic. Learn about post-pandemic challenges MAC is dealing with including staffing, wayfinding, and technology implementation.

Steven Tamaroglio – United Airlines is automating the passenger experience with new technology post-COVID-19. Find out what the passenger feedback is by tuning into this episode of the Hold Room! Join Steven Tamaroglio from United Airlines to learn how COVID-19 has driven touchless passenger experience, technology advancements, and the gate of the future.

Chris Kopec – Representing the multidisciplinary planning, design, and construction administration firm McFarland Johnson, Chris Kopec gives us an inside look at innovations at airports from a mechanical engineering lens. Ranging from advanced screening equipment to indoor air quality improvements to marketing, Chris describes the technologies he believes will provide a positive passenger experien...

Local TV news producer and Millennial resident of the Bay Area Charles Guese provides insight on how his leisure travel experiences have been impacted throughout the pandemic. Charles shares his observations of various airports across the country and discusses what he believes can improve the passenger experience.

Phil Burke is in “The Hold Room” this week with Delia Chi and Neil Chatwood. Listen to what the Metropolitan Airports Commission Assistant Director of Customer Experience has to share about the Travel Confidently program and touchless technology.

Will terminals of the future be bigger? How can we improve the check-in process? Check out what Carolina Libardi, Principal Consultant with LeighFisher/Jacobs, thinks about these questions and other terminal planning topics in Episode 3 of The Hold Room!

Hear what Carlton Braley, retired Assistant Airport Director at Manchester-Boston Regional Airport, has to say about the COVID warriors and proactively planning for change.

Hear what Rick Lucas, Senior Project Manager at McFarland Johnson, has to say about traveling during the pandemic and his outlook of the coming year.

ACC is re-launching our podcast The Hold Room! Join us getting to know a few of our interviewees for this upcoming season.