The Healthcare Leadership Experience

Why making the mindset shift to zero-based budgeting can lead to substantial cost savings for your hospital.        Episode Introduction   In Episode 41 of  The Healthcare Leadership Experience , Lisa is joined by her show producer Lisa Larter. Together they discuss zero-based budgeting for hospitals.    As Lisa Miller comments, ' 'Sometimes it's not about pricing. Sometimes it's not about consoli...

Current trends in supply chain and contract management.   Episode Introduction As Lisa comments, ''Hospitals that take that deep historical, analytical view and create a spend baseline… they are getting different results… than by getting a report from their vendors or just taking out a few invoices and renegotiating on that.'' This episode is sponsored by VIE Healthcare Consulting ® which has prou...

Episode Introduction In Episode 39 of The Healthcare Leadership Experience , Lisa is joined by Douglas Farrago MD, author of 7 books.  As Doug notes, '' (hospitals) … are losing doctors and they keep worrying about recruiting…. they're not worried about the holes in their bucket….If you don't patch those holes in that bucket by retention, it makes no sense.'' This episode is sponsored by VIE Healt...

The good, the bad and the average of purchased services benchmarking.     In this episode:     The good, the bad and the average of purchased services benchmarking.      The seven types of purchased services benchmarking.      $1 million cost savings identified by VIE for one hospital on a single RFP.      Accurate benchmarking is not possible without the line-item details from your purchased serv...

The challenges hospitals face in creating a positive patient experience.     In this episode:     Jim's background and nursing experience.    Redefining the patient experience goes beyond making patients happy.    Four reasons the patient experience has been overlooked by hospitals.    Every single patient interaction either helps or harms the patient experience.    Prioritizing the patient experi...

Employee wellbeing in the wake of Covid 19, and strategies to enhance and improve the mental health of your employees.   Episode Introduction   In Episode 36 of The Healthcare Leadership Experience , Lisa is joined by Jeanne Hurlbert of Hurlbert Consulting . Together they explore employee wellbeing in the wake of Covid 19, and strategies to enhance and improve the mental health of your employees....

The patient experience and the impact of Social Determinants of Health (SDOH) on local health communities.   In this episode:    Justin's career history, creating connections around the customer experience with outreach to over 10,000 seniors.     Adopting the patient's perspective; why hospitals must listen to their stories, versus assume them.    How setting expectations helps to better manage t...

Innovative approaches to solving challenges and the benefits of experiential learning.   In this episode:    Carol Turano's career highlights, from college athlete to social worker, therapist and EXCITE! facilitator.    The fun of the workshop; an adjective name game that encourages collaboration and brings employees together.    A focus on positive language; encouraging people to ''put up'' rathe...

Transforming the patient experience.   In this episode, Lisa is joined by Jason Vallee, VP of Patient Experience at Cheshire Medical Center, Dartmouth-Hitchcock   Show Notes: A single definition of the patient experience.     Mapping the patient journey from the patient's perspective.     The JUSST model – Justice, Understanding, Security, Self-Esteem, Trust.     Press Ganey patient experience ran...

Streamlining OR processes, bill only management and the high cost of implants.   Episode Introduction   In this episode, Lisa is joined by Jim Ferch, founder and CEO of Simplify OR, to discuss streamlining OR processes, bill only management and the high cost of implants.     Show Notes:   Jim's background in lean/supply chain and healthcare.   Simplify OR's automated implant documentation and stre...

The benefits of JOGO's AI driven app and wearable sensors for patients with a variety of health conditions   Episode Introduction   In this episode, Lisa is joined by Siva Nadarajah, the co-founder and President of JOGO Health  to discuss the benefits of JOGO's AI driven app and wearable sensors for patients with a variety of health conditions      Show Notes:   Breakthrough therapeutics for chron...

Explore the challenges in healthcare finance.     Episode Introduction   In Episode 30 of The Healthcare Leadership Experience , Lisa is joined by Drew Lerman, Director of Finance at Southwestern Vermont Healthcare, to discuss challenges in healthcare finance and his upcoming book "It's Nobody's Money.'' Drew comments: ''…the challenges I see are accounts receivable, hiring, getting people through...

Why innovation and collaboration will be critical to success in 2022.   Episode Intruduction   In Episode 29 of The Healthcare Leadership Experience , Lisa is joined by Lisa Larter from The Lisa Larter Group to discuss predictions for healthcare in 2022.         As Lisa observes: '' ..the protection is going to be around measuring and monitoring, capturing opportunities in real-time. No longer loo...

Discover the technology that gives every healthcare executive access to their line item details.   Episode Introduction   In Episode 28 of The Healthcare Leadership Experience , Lisa is joined by Lisa Larter from The Lisa Larter Group to discuss current trends in healthcare.     As Lisa observes: ' '…in purchased services the …whole approach has been, how do we place purchased services in a box? W...

Discover the benefits of your hospital launching a podcast.    Episode Introduction   In Episode 27 of  The Healthcare Leadership Experience , Lisa is joined by Lisa Larter from  The Lisa Larter Group  to discuss the benefits of your hospital launching a podcast.        As Lisa observes: '' Podcasts are a phenomenal way for hospitals to share their message, to become educational, to have their phy...

Healthcare Supply Chain and some trends to be considering as we go into 2022.     Episode Introduction In Episode 26 of  The Healthcare Leadership Experience , Lisa is joined by Bryan Covert from VIE Healthcare to discuss hospital supply chain and predicted trends for 2022.      As Bryan comments: '' Now more than ever, supply chain …needs executive support to be successful. And executives need to...

Why you should prioritize purchased services and the difference it can make for your hospital or healthcare system.     Episode Introduction   In Episode 25 of  The Healthcare Leadership Experience , Lisa is joined by Rich Dormer from VIE Healthcare to discuss why prioritizing purchased services is essential for every hospital.     As Lisa comments:  ''If you think about… inflation …   hospitals n...

The value of analytics and knowing your numbers so you can make smart, strategic decisions for your hospital or healthcare system.     Episode Introduction   In Episode 24 of The Healthcare Leadership Experience , Lisa is joined by her producer, Lisa Larter of The Lisa Larter Group , to discuss healthcare analytics. As Lisa observes: ' 'Purchased services is about 50% of a hospital's non-labor spe...

The importance of project management and its influence on pushing ahead key strategic initiatives.       Episode Introduction   In Episode 23 of  The Healthcare Leadership Experience , Lisa is joined by her producer, Lisa Larter of  The Lisa Larter Group , and Pandush Mitre from the VIE Healthcare® team. Together they discuss the challenges hospitals experience in creating a high performing projec...

How to out negotiate your vendors and the value and impact it can have on your financials.     Episode Introduction In Episode 22 of The Healthcare Leadership Experience, Lisa is joined by her producer, Lisa Larter of The Lisa Larter Group, and Rich Dormer and Bryan Covert from the VIE Healthcare® team. Together they discuss the challenges hospitals face in vendor negotiations. As Lisa comments: '...

Discover the competitive advantage of working with a boutique healthcare consulting firm , versus a big brand.   Episode Introduction   In Episode 21 of  The Healthcare Leadership Experience , Lisa is joined by her producer, Lisa Larter of  The Lisa Larter Group , and Rich Dormer and Bryan Covert from the VIE Healthcare® team. Together they explore why hospitals should consider engaging a healthca...

Inflation is here and it's going to get worse. As we go into 2022 and 2023, cost focus, expense focus has to be a number one priority.   Episode Introduction   In Episode 20 of  The Healthcare Leadership Experience , Lisa is joined by her producer, Lisa Larter of  The Lisa Larter Group , and Rich Dormer and Bryan Covert from the VIE Healthcare® team. Together they discuss planning your health syst...

How showing your team the big vision while giving them an understanding of the marketplace can help them to see more cost saving opportunities.       In Episode 19 of  The Healthcare Leadership Experience , Lisa is joined by her producer, Lisa Larter of  The Lisa Larter Group . Together they discuss the role that cost awareness plays in patient care and the need for positive operating margins in h...

The importance of equity in education and skills-based learning opportunities for all healthcare professionals.       In Episode 18 of  The Healthcare Leadership Experience , Lisa is joined by Geoffrey Roche, VP of  Dignity Health Global Education . Together they discuss the Equity Impact Scholarship, the importance of equity in education and skills-based learning opportunities for all healthcare...

Why competing priorities and unexpected urgent issues like Covid get in the way of margin improvement initiatives.     In Episode 17 of  The Healthcare Leadership Experience , Lisa is joined by her producer Lisa Larter, from  The Lisa Larter Group . Together they discuss how to maximize margin improvement opportunities for hospitals.   Lisa Miller explains, '' I'm very passionate about hospitals g...