The Healthcare Leadership Experience

Telehealth became an essential part of healthcare during the pandemic and is here to stay. Josh Klein shares his vision for its future, and the role of Emerest, with Jim Cagliostro.    Episode Introduction  Josh explains why telehealth is still stuck in 2020, how technology can strip the humanity from healthcare, and why the missing element in telehealth today is social determinants of health. He...

Hospitals are under continued pressure to reduce costs and deliver better care. CoFounders of Rebate Insight, Tony Garcia and Jonas Langvad, explain the benefits of rebate management to Jim Cagliostro.    Episode Introduction    Tony & Jonas explain why 100% of rebates go straight to the bottom line, share the 3 Ms of rebate management, and highlight how Rebate Insight's SaaS solution is increasin...

''Good is not the enemy of great, it's the enemy of growth.'' Sue Tetzlaff explains the transformational power of a strategy focused on greatness and the formula of leverage, to Jim Cagliostro.   Episode Introduction  Sue shares how creating a volunteer army transformed a struggling community hospital into a profitable, national award-winner, why the patient experience and the employee experience...

The use of telehealth soared during the pandemic and remains a vital tool in patient care. Justin Schreiber explains what makes LifeMD successful, and outlines his vision for GLP-1 medication to Jim Cagliostro.    Episode Introduction  Justin shares the lightbulb moment that led to a change in his focus, the three keys to LifeMD's success, and how compliance and mentality can improve the patient e...

American healthcare is at risk of collapse as one-fifth of nurses intend to leave the profession by 2027. Jennifer Thietz outlines her vision of a new model for nursing and healthcare to Jim Cagliostro.     Episode Introduction  Jennifer highlights the soaring post-pandemic levels of burnout and high turnover among nursing staff, why the four primary nursing models are no longer effective, and sha...

The art of ruckus making means doing generous work and serving others. Denise Wiseman explains the motivation behind her passion for improving the patient experience to Jim Cagliostro.    Episode Introduction  Denise explains the importance of a positive attitude in ruckus making, why healthcare needs a new paradigm of CARE, and the importance of setting rather than meeting expectations. She also...

WARNING: This episode contains discussions on sensitive mental health topics that include depression, anxiety, and suicide among youth.   Children aged 2-5 have the same rate of impairing mental health disorders as older children and adults. Dr Helen Eggar explains the work of Little Otter in addressing this growing crisis with Jim Cagliostro.    Episode Introduction  Helen explains Little Otter's...

Clinical research has been around for over 300 years. Todd Nicklas explains why it still isn't perfect but still offers benefits for patients and healthcare providers to Jim Cagliostro.    Episode Introduction  Todd explains the history of clinical research through Paul Offit's You Bet Your Life, asks the big question of ''replacement or supplement'', and explains why patients are always their own...

Around 100,000 nurses left the profession during Covid-19. Ryan Lee, CEO and co-founder of HireMe Healthcare, explains his passion for exploring and resolving giant problems at a deeper level, with Jim Cagliostro.   Episode Introduction    Ryan explains how appropriate staffing can transform patient outcomes, how nursing shortages haven't changed much since 2001, and highlights the power of techno...

Cardiovascular disease is the leading cause of death in the US. Clifford Thornton explores the impact of technology on medical devices, cardiography and treatment, with Jim Cagliostro.   Episode Introduction  Clifford explains the two types of echocardiograms, the benefits of 3D versus 2D echoes, and why it takes $72 million and a decade to launch new medical devices in the US. He also highlights...

Gratitude is the foundation of a happy working environment in all sectors, including healthcare. Scott Colby explains how the power of gratitude can transform our professional lives, with Jim Cagliostro.   Episode Introduction  Scott explores why gratitude is a form of self-care, why it's good business to implement a gratitude practice, and the impact of workplace loneliness. He also reveals the r...

To improve outcomes, we have to improve systems. David Dibble explores a systems plan to fix the systems problems in healthcare, with Jim Cagliostro.   Episode Introduction  David explains the law of dissipating structures, how systems, not people, produce 94% of outcomes, and why reorder is a ''flight towards chaos.'' He also explains why the C-suite and frontline employees are different systems...

An estimated 48 million Americans provide care for someone over the age of 18. Caregiver Melissa Fisher shares her personal experience with Jim Cagliostro and asks, how can we do better?    Episode Introduction  Melissa shares the four challenges faced by caregivers today, calls on doctors to recognize family and patients as a ''unit'', and highlights the ''unpaid, untrained, overwhelmed, burned-o...

Medication non-adherence leads to preventable hospitalizations and costs US healthcare $500 billion each year. Bruce Berger explains how motivational interviewing can help, with Jim Cagliostro.    Episode Introduction  Bruce explains that motivational interviewing is still the most effective intervention for substance abuse, why adherence hasn't improved in 40 years, and why discharge counseling s...

Why do healthcare providers struggle to develop meaningful connections with patients? Lonnie Hirsch explores the key barriers to building relationships with Jim Cagliostro.    Episode Introduction  Lonnie shares the ''three lacks'' that get in the way of effective patient engagement, why patients must be empowered to take ownership of their own health journeys, and reminds us that, while healthcar...

As nursing shortages continue, occupational risks for healthcare workers are on the rise. Janelle Barowski discusses effective strategies to combat this growing issue with Jim Cagliostro.    Episode Introduction  Janelle draws on her nursing and writing experience to explain why staffing levels are at the root of workplace safety issues, how unsafe ratios are leading to unsafe choices and the need...

Post-pandemic burnout is affecting healthcare workers at every level. Certified Counselor Jahmaal Marshall shares his insights for effective self-care with Jim Cagliostro.    Jahmaal explains why his ''secret sauce'' is to understand who people are, how uncomfortable places help us to grow, why healing begins by disrupting our narrative, and the importance of boundaries in overcoming compassion fa...

The healthcare demographic is changing as younger generations move into the workforce. Ryan Dos Reis shares his advice on leading and motivating employees with Jim Cagliostro.    Episode Introduction    Ryan reveals how advice from a world cup soccer referee influenced his leadership style, why the ability to ''reset your day'' matters in CTICU. and explains why we should forget generational stere...

The ongoing staffing shortage is one of the biggest challenges facing the healthcare sector. Meri Halilovich and Henry Lang share their strategies for creating an effective hiring process with Jim Cagliostro.   Episode Introduction  Meri and Henry explore how a repetitive application process can deter candidates at the first hurdle, why the resume is only a starting point for hiring managers and o...

As healthcare continues to move through a challenging transition, Ronnie Kinsey explains to Jim Cagliostro how he works with healthcare leaders to surpass their greatest goals and resolve leadership gaps.     Episode Introduction  Ronnie highlights the importance of exposing clinicians to the business side of healthcare, how ''one to one to one up'' leadership can lead to multiple gaps of ''abyss...

Healthcare marketing has seen a shift from ''patient'' to ''consumer'' in recent years. Doug Pohl explains to Jim Cagliostro how a focus on heart and emotions can help to reconnect hospitals with their patients.   Episode Introduction  Doug explains why hospitals need to prioritize ''humanity'' over the bottom line, how to become a two-way mirror to build patient relationships, and why Business 10...

Lauren Pasquale Bartlett is the first Chief Marketing Officer at Ingenovis Health, healthcare workforce solutions providers. Here, she shares how hospitals can benefit from a clear purpose, and how to achieve it.    Episode Introduction  Lauren discusses how purpose is every organization's North Star, how it creates passion and reveals the survey that shows people prioritize purpose over profit Sh...

Growing numbers of nurses are struggling with the demands of their profession.  Jenny Finnell explains the benefits of mentorship and the expanding mission of Nurses Teach Nurses to Jim Cagliostro.   Episode Introduction  Jenny shares her foundational belief in ''paying it forward'', how everyone has a role to play in mentorship, why nurses need a safe zone, and the impact of the pandemic on burno...

High levels of government funding means that the value of healthcare fraud runs into billions of dollars annually. Attorney Jonathan Tycko discusses his role in representing whistleblowers, with Jim Cagliostro.    Episode Introduction  Jonathan explains why the value of healthcare related cases under the False Claims Act ($1.8 billion recovered in 2022) represents only a fraction of the real total...

US healthcare costs are the highest in the world, yet health outcomes lag behind other countries.  Preston Alexander shares his mission to prioritize patient care and clinicians over profit with Jim Cagliostro.    Episode Introduction  Preston explains that the principal issue with US healthcare is its profit-driven approach, why healthcare must be a forward-thinking Netflix, rather than an obsole...