The Happy Customer Channel

John M. Calhoun, Consumer Affairs Manager at McKee Foods, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More McKee Foods: https://www.mckeefoods.com/www SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and...

Joe Mazur, Director of Consumer Care at Michelin Tires, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More Michelin Tires: https://www.michelinman.com/ SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and...

Jill DeLong, Global Consumer Relations Manger at The Hershey Company, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More The Hershey Company: https://www.thehersheycompany.com/en_us/home.html SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, an...

Lisa Diehl, Consumer Care Director at Freshpet, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More Freshpet: https://freshpet.com/#/ SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens...

Lisa Oswald, Senior Vice President, Global Head of Consumer Service at Travelzoo, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More Travelzoo: https://www.travelzoo.com/ SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Ce...

Rakeb Araya, Systems Project Manager/Operations Manager at General Mills, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More General Mills: https://www.generalmills.com/ SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Cen...

Nathan Bobay, Senior Manager, Customer Solutions at Delta Faucet Company, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More Delta Faucet Company: https://www.deltafaucet.com/ SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Conta...

Cathy Guidi-Scherm, Consumer Care Operations Manager of Campbell's Soup, joins the SOCAP Spring Symposium Podcast Booth. Learn More Campbell's: https://www.campbells.com/ SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services...

Luis is a former Customer Service BPO Executive with over 20 years of experience working in the Contact Center Industry. Learn how servicing clients, customers and the community as a Former Business Executive and Firefighter, overlap in many ways as Luis shares his insights and best practices for a successful career and fulfilling life.

On this episode we sit down with our good friend Ajay Goel, Founder of GMass. Ajay has been developing email sending software for 20 years and is a pioneer and influencer in email marketing. Listen to this awesome interview to learn about Ajay’s journey in finding and building GMass, and his thoughts on email marketing, customer acquisition, spam, AI, and more!

Austin Kreinz is the Founder and CEO of Atomix Logistics, a Third-Party Logistics Provider. In this insightful episode, Austin opens up about Atomix business, technology, operation and customer innovation and keys to being successful in the 3PL industry. He also shares his personal entrepreneurial journey of starting Atomix, and his principles and practices to running a successful company. For mor...

Looking to join the U.S. Marine Corps, but not sure where to start? In this interview, we chat with a seasoned Marine, who shares valuable insights and tips for those considering a career in the military. From how to research job opportunities within the U.S. Marine Corps, to tips for preparing for the ASVAB standardized test, this interview covers all the bases. Plus, learn about the different ro...

In this episode of The Happy Customer Channel, host Dan Arriola, President of Inktel Contact Center Solutions, sits down with Sergio Rodriguez, a representative from the Bare Knuckle Fighting Championship, to discuss their unique approach to customer satisfaction. With a focus on transparency and accountability, BKFC has quickly become a fan favorite in the combat sports industry. Sergio delves in...

Veteran Film & TV finance executive Amit Jagwai speaks to customer service "expert" Gio Pucinni about the ins and outs of having production companies, their crews, and big-name brand executives as customers. Deciding where to shoot a film, series, or commercial affects the bottom line tremendously, and navigating those logistics creates complexity on top of an already complex production plan....

Learn how Abel Sanchez built a following and loyal customer base for his apparel company after launching @miamistadium on Instagram, which featured in the beginning photos and tidbits on Miami culture. He sits down with Inktel President Dan Arriola to discuss the history of Miami, the Miami Stadium and its area, and how the Instagram community turned into a customer base.

More and more of the customer experience is being part of a global community of support agents. Is culture, language, and other differences a challenge or is it becoming less of an issue in particular countries? Tarek Moaz has over 20 years of experience with global call centers in various industries and sits down with Gio Puccini to discuss what those operations are like today and into the future...

Brandon Okpalobi runs 3 organizations meant to teach and empower our community's youth. He is the CEO at DIBIA Athletic, Founder of Dibia DREAM, President of Siyanse and Hands-On STEM Host for Discovery Education. How did each organization, which each has different types of customers, take off and prosper? Brandon sits down with Gio Puccini to discuss how he convinced his customers to believe in h...

What does Sales, Sports, and Client Satisfaction have to do with each other? A lot more than you think. Listen to Erwin Jacobo explain how the lessons he's learned as a former professional baseball player trickle into his current role as a client satisfaction and business development director who handles some of the biggest brands in the world. About The Happy Customer Channel: The Happy Customer...

In a 24/7 hospitality environment like most resorts and hotels, customer service employees need a special set of people and time management skills. Learn from Marriott Vacations Worldwide Director Ramon Martinez on how to manage teams, handle extreme requests, and provide service to the customer who may need different things depending on the time of day. About The Happy Customer Channel: The Happy...

Learn what it's like working with luxury brand clients with industry veteran David Finley of SPS Worldwide. They produce many of the storefront and retail displays for luxury fashion brands in New York, Miami, Los Angeles and all over the world. About The Happy Customer Channel: The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing exce...

How do you deal with customers who are being difficult? Learn tips and trade secrets from customer service representative Al D'Amico who has worked customer service for brands like American Express and The W Hotel. Bathtub filled with chocolate? Actresses who want to meet a panda in China? How do you deal with customers who want everything and want it now?

About The Happy Customer Channel: The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. For more information, please visit: https://thehappycustomerchannel.com About...