The Growth Signal

What if the biggest barrier to adoption isn’t the tech but the humans using it? In this episode, Shannon Gregg joins Alyssa Nolte to break down why so many software implementations fail after the deal is closed. They unpack the generational dynamics at play, the importance of building around actual user behavior, and how to rescue a rollout that’s gone off the rails.  Guest Bio: Shannon Gregg is a...

What if the thing holding your business back isn’t strategy - it’s self-awareness? In this episode, Titus Jordan joins Alyssa to explore the messy middle of personal growth, branding, and building authentic customer relationships. They dive into the danger of shiny object syndrome, the power of daily discipline, and why clarity beats complexity every time. If you’ve ever struggled to align who you...

What if your most dreaded meeting could become your most powerful? In this episode of The Growth Signal, Andrea Bumstead shares how one off-the-cuff comment turned into a viral framework that’s transforming customer success teams. We break down the "15-Minute QBR" - a radical approach that prioritizes emotional impact, renewals, and executive attention over bloated slide decks and low-value metric...

What if your most well-intentioned outreach is actually turning customers off? In this episode, Brian Hansen joins Alyssa to unpack the blind spots in post-sale relationships—and why so many Customer Success teams are stuck delivering “value” that no one asked for. They explore how to stop checking boxes and start building trust, with real talk on AI, authenticity, and the metrics that actually ma...

This roundtable originally aired live on Thursday, May 8th. Customer Success. Sales. RevOps. Everyone’s in the revenue pool, but no one agrees who’s swimming where. Join us for a real conversation (no slides, no fluff) about the messy overlap of post-sale ownership. What’s working? What’s broken? And where do we go from here? Connect with Alyssa on LinkedIn Connect with Amber on LinkedIn Apply to...

Customer segmentation isn’t just a spreadsheet exercise—it’s the foundation of your entire customer success strategy. In this episode, Alyssa sits down with Kristen Hayer, CEO of The Success League, to unpack what most companies get wrong about segmentation, how investor pressure is reshaping CS priorities, and why B2B needs to finally catch up to the B2C approach to customer value. From behavior-...

If your Customer Advisory Board feels like a presentation, you’re doing it wrong. Irene Yam joins Alyssa to explain why the most effective CABs ditch the slide deck and prioritize real conversation. Drawing from 20+ years of experience leading executive programs, Irene shares what makes CABs work—from building trust to making room for off-script moments that change the game. Whether you’re mid-mar...

When the pressure’s on, most leaders default to speed—but moving fast without thinking clearly is what gets companies stuck. In this episode of The Growth Signal, Alyssa Nolte talks with Charles Browne, a seasoned executive and leadership coach, about the overlooked cost of rushing to solutions. Drawing from decades in the Navy, nuclear ops, and national labs, Charles shares a framework for slowin...

In this episode of The Growth Signal, we sit down with Bob Mathers—customer success coach, keynote speaker, and host of The Growth Mixtape—to explore the emotional toll of working in high-pressure CS environments. What starts with a conversation about trauma, perspective shifts, and boundary-setting quickly evolves into a deep dive on why CS professionals are hitting peak stress younger than ever,...

In this episode of The Growth Signal, host Alyssa Nolte welcomes Sabina Pons, CEO & Chief Customer Officer at Growth Molecules, for a real, human conversation on the evolution of customer success—and why being a trusted advisor doesn’t mean avoiding revenue. Sabina shares her unconventional journey from PR to SaaS leadership, the gut-punch of getting laid off during the 2008 recession, and how tha...

In this episode of The Growth Signal, host Alyssa Nolte is joined by Alex Turkovic—customer success leader, podcast host, and the mind behind the Digital CS Maturity Model—for a hands-on conversation about how CSMs can stop running in circles and start making meaningful progress. They dig into: Why the most strategic CSMs don’t work harder—they work smarter How templatizing repetitive tasks create...

In this episode of The Growth Signal , host Alyssa Nolte sits down with Jean Pierre (JP) Dumas, a seasoned sales and CX leader with a track record of turning chaos into best-in-class teams. From his childhood selling seeds door-to-door in LA to leading massive CX transformations across telecom and travel industries, JP shares the pivotal leadership lessons that shaped his philosophy: take care of...

Introducing The Growth Signal: The Podcast for Revenue Leaders Who Play to Win.  Hosted by Alyssa Nolte and Amber Moore and designed for customer-facing teams, this podcast tackles the challenges of reactive growth strategies and offers proactive solutions. Each episode features insights from top experts who are transforming customer-facing teams into effective revenue generators. Join us as we cu...