The Gem Lab Podcast

I don’t believe that the “customer is always right” – and certainly not in today’s world where we all need to be careful that we’re not getting manipulated by self-serving opportunists. I also believe that there are a growing number of customers who are simply impossible to please.  However, I do believe that if we use our discretion and treat the customer as if they are right , then we have found...

It’s been such a pleasure interacting with you recently; not only regarding the complexities and definitions of gemstones but also about business wisdom which keeps the cogs turning. In many ways, it’s the minutia of your day to day operation which can make or break your business in the long term. Let me give you a couple of examples. To connect or for more information, articles and content visit...

"The moral of the story is, respect everyone, you never know who you are attending to and they could just help pay your salary." In this podcast episode Jeremy shares two life lessons when it comes to how you treat people, and especially your customers.  Listen on your favourite podcast channel and connect on social media or email jeremy@gemlab.co.za.  Facebook Instagram LinkedIn Visit w...

Years ago, when I was doing basic military training, I found myself on kitchen duty and in front of me was a massive barrel of potatoes that needed to be peeled. As you can imagine, my first thought was extremely negative! But then I thought, well, I am on army time and not my own, so it doesn’t actually matter how long it takes to peel this mountain of potatoes. So, I took my time and started pee...

So, what's the real difference between a synthetic moissanite and a diamond? Take a listen at the podcast episode today to find out! For more information visit The Gem Lab and subscribe to our weekly mail to receive more insights into the jewellery industry today. You can also connect on social media: Instagram Facebook LinkedIn

Should I sell synthetics? Obviously, the choice is yours. However, in my opinion, there is no reason not to include synthetics in your jewellery range. I feel that in the present climate, we should certainly open our minds to ways of selling an affordable range of products which serve to increase turnover. Since COVID-19, those forward-thinking people who branched out and started online sales are...

Synthetic gemstones aren't something we need to avoid in the trade but rather they can be something we leverage and use to benefit customers (as long as we are honest and know our facts.) In this podcast episode we take a look at how a ruby the size of a thumb can grow in a lab in hours, so why not underground as well? Conditions in a lab need to duplicate those in nature otherwise the stone...

Why use a diamond for an engagement ring? There are so many different coloured stones one could use for an engagement ring. 

All gemstones can be graded accurately by using the ICSL gemstone grading system except diamonds. The International standard for grading diamonds is the GIA diamond grading system. For more information on the ICSL grading system go to our website www.gemlab.co.za

There is quite a bit of confusion when it comes to the metals used in jewellery. This podcast will explain the metals used. To connect or for more information, articles and content visit www.gemlab.co.za , you can connect with Jeremy on social media as well: Facebook Instagram LinkedIn

This podcast will help you decide on what diamond to purchase for your engagement ring. It will illustrate how each of the 4C's can affect the price. To connect or for more information, articles and content visit www.gemlab.co.za , you can connect with Jeremy on social media as well: Facebook Instagram LinkedIn

This podcast is to help you make up your mind on what diamond to buy and how the grading of the diamond can affect the price. It will also show you how to save money on not paying for something that you can't see or that will affect the appearance of the diamond.  To connect or for more information, articles and content visit www.gemlab.co.za , you can connect with Jeremy on social media as w...

This podcast is to help you make up your mind on what diamond to buy and how the grading of the diamond can affect the price. It will also show you how to save money on not paying for something that you can't see or that will affect the appearance of the diamond.

A gemstone can be a very good investment provided you get the right advice from a qualified gemmologist that is familiar specifically in investment gemstones. A question we get asked often is, "Is a diamond a good investment"? the answer is not if you purchase the diamond from a retailer. The key to investing in gemstones is getting the right advise, price and the finest quality gemstone...