The Forward Podcast with SmartOSC

Mint Kaewmanorom lives a life filled with curiosity, consistently looking at the bigger picture she moves forward by wondering how she can tackle problems with new solutions. So it comes as no surprise that she finds herself in one of the most interesting areas for the future, the Internet of Things.  As Asia embraces digitalization, IoT stands poised to transform industries, offering a glimpse in...

How many of us really speak directly to our customers and when was the last time we went on their customer journey? In this episode of Commerce Talk we are talking all about filtered-down insights, the need for psychological safety in innovation, and why it’s important to just be quiet in meetings every once in a while! With agility in its DNA, across 60 years of business, GQ Thailand has been evo...

From life-changing devices to advancements in leadership, global logistics, secure payments, responsible AI in marketing, and more. In this episode of Commerce Talk, we get front-row seats to the forward-focused minds of some of the biggest global leaders so that we can keep you one step ahead! You'll hear from... 🚚Herbert Vongpusanachai - Managing Director for DHL Thailand and Indochina 🖨️Si...

Alin leads marketing solutions and partnerships across Southeast Asia for ZALORA - Asia’s leading online fashion destination. He is also responsible for the ZALORA advertising platform (ZAP), where his team helps leading brands orchestrate multi-channel campaigns to drive performance and connect with relevant audiences. In this episode, we're taking a deep dive into Alin's journey from his...

Have you ever wondered why so many great strategies never get implemented? Or why a staggering 67% of implementations fail? In this episode of Commerce Talk, we sit down with Robin Speculand, one of the world's most sought-after and respected experts in the realm of strategy implementation. Robin, the former VP of Citibank Singapore,  has worked with some of the globe's top-performing orga...

What’s the driving force that gets you out of bed every morning? For the 600,000+ people working at DHL, it is all about Connecting People and Improving Lives. This powerful purpose has helped to shape their success in serving over 220 countries and territories allowing for them to deliver over 1.6 billion parcels each year! In this episode of Commerce Talk, we speak to Herbert Vongpusanachai,  th...

How do you define brand purpose and what does it mean for your customers? It has been proven that brands with purpose are closer to their customers. Today, while the eCommerce space continues to grow and become more cluttered that sentiment may be lost. So, how can brands stand out from the crowd? In this episode, we speak to Siew Ting Foo, the Global Head of Brand and Insights at HP, to understan...

What’s the best piece of #advice you’ve ever received? 🤔  To celebrate #InternationalPodcastDay 🎧 we’re delving into invaluable advice that some of our incredible guests have shared on Commerce Talk.  👉From the most impactful advice they’ve received in their careers, to the words of wisdom they would give to their younger selves right through to the advice they would share with today’s leaders....

“Breach prevention is no longer enough. Today, cyber-attacks have become a matter of when and not if”. Our latest guest, Jay Hira, has spent the last 17 years working with global giants such as IBM, KPMG, Salesforce, EY, and many more and has helped them get close to customers and grow by protecting their data and enhancing their cyber resilience. He is now the Founder and Executive Director of Ma...

What does it take for a family business to continue to thrive, especially in today’s landscape?  At the heart of everything for DoHome, it is customers and their needs. In short, they go wherever their customers want them to be. As DoHome, Thailand’s industry-leading retail and wholesale business celebrates an incredible 40 years of serving their segmented customers with continued store openings a...

We have all experienced a dreaded checkout payment horror story. You go through all of the hassle, put in your card details, your card gets rejected and you have to do it all over again! As businesses of all sizes and backgrounds navigate through increasingly complex payment demands, there's a danger of neglecting the very foundations that allow for sustainable growth. In this episode, Commerc...

What valuable lessons can we learn by taking a moment to look back and reflect on our personal and professional journey? And how can that help you as a leader or a business? A whole lot, according to Mei Lee, a respected partner at Boston Consulting Group (BCG) and a mastermind of forward-thinking within the industry. With over 20 years of experience working with and growing some of the world'...

Our guest today, Dr. John Sheehan , a respected and future-focused Radiologist, Clinical Director and Healthcare Technologist sheds a light on how collaboration, leadership and continuous learning can help us better serve people in the healthcare industry and beyond. For #WorldHealthDay we delve into some of the latest advances in healthcare technology and speak about some of the interdisciplinary...

In #PartTwo of our World Health Day mini-series on Commerce Talk, we sit down with @AvneeshKhare a Physician turned Med Tech (AI) consultant and educator to talk about the importance of regulation, education and ethics when it comes to AI in Healthcare. We hear about some of the ways in which AI will help to make predictions to improve and personalize patient care and how important #Blockchain wil...

In this special episode for World Health Day, we sit down with Dr. Kanpassorn (Eix), the founder of Ooca, a groundbreaking mental wellbeing app that is transforming access to care in Thailand. Dr. Eix shares a story of passion and perseverance and further proves the value of foresight and the importance of empathy and grit in business.

We are back! Welcome to the first episode of Season Two of Commerce Talk. In this very special episode, we celebrate International Women's Day and sit down with Akanksha Rastogi, the Head of Data and Insights at Foodpanda Thailand, to discuss the challenges and opportunities facing women in STEM fields. With 15 years of experience in the field of data science, Akanksha shares some powerful insight...

To celebrate 10 episodes of Commerce Talk with SmartOSC and a year of podcasting, we've put together an episode filled with some of our favourite clips from the past 12 months. Featuring the likes of Bhavin Patel, Axel Winter, Kirsten Kore, and many more commerce luminaries, this 'best of' episode is jam-packed with digital business and eCommerce insights. The topics you'll hear discussed range fr...

Recruitment and finding talent in the world of eCommerce can be a tricky proposition for lots of companies. Not because there's a scarcity of talented folks out there, but because in such a fast-changing industry, skillsets have to change just as quickly. Where do you look to find talented people? How do you upskill your staff? And how can you measure talent in a rapidly-changing industry like eCo...

Buy now, pay later, also known as BNPL, has taken off in a big way in recent years. The short-term financing method gives consumers the chance to make purchases and then pay for them in the future, usually on a fixed schedule. BNPL is most famous for its use in the business-to-consumer (B2C) sector, but increasingly, companies are exploring using the technology for business-to-business (B2B) trans...

Recommerce and the circular economy are becoming big business the world over as customers and companies alike focus more and more on sustainability. As the need to protect our planet becomes even more apparent, circularity and more sustainable consumption appear increasingly like the way forward. For this episode, we’re speaking to two women with extensive experience in the circular economy and re...

For this episode, we’re taking a look into the future to see how cryptocurrencies, NFTs, the metaverse and other new technologies will impact eCommerce and the wider world of commerce. We look into why these new forms of technology are taking off, how the metaverse might come to fruition, and how to build future-ready teams in your organisation. Our guest is the perfect man for the job: Axel Winte...

If you’ve not heard of headless commerce, your head has probably been stuck under a rock for the last few years! It’s become such a big and misunderstood buzzword that we thought it was high time to drop some knowledge on how NOT to do headless. To dive into what headless can and can’t do for your business, host Adrian Wakeham spoke going to two experts who come at this from slightly different ang...

Our last guest was a literal rockstar, and for this episode, we've brought on a rockstar of digital business to explore commerce and the path to digitalization. Tune in as Bhavin Patel of CT Corp and host Adrian Wakeham take you on a step-by-step journey to digitalization. Bhavin is a digital transformation veteran, so make sure to listen closely to his top tips for taking a business digital. Bhav...

We're back with a bang for the third episode of Commerce Talk with SmartOSC! Host Adrian Wakeham spoke to Jerry Smith, the COO of Ogilvy Group Asia and the CEO of Ogilvy Consulting Asia, to dive into how businesses in the commerce space can thrive in today's era of disruption. They discussed the radical changes the pandemic and new consumer behavior has brought to digital commerce, what businesses...

This episode of Commerce Talk with SmartOSC is all about blurred lines, not the controversial Pharrell Williams song, but blurred lines in eCommerce. Host Adrian Adrian Wakeham spoke to Eddie Teng, Head of Marketing and Digital Business Manager at ASUS Singapore, to dive deep into how the lines between B2B and B2C eCommerce have blurred. Eddie recently spearheaded ASUS Singapore’s transformation t...