The Financial Experience Podcast for Banks, Credit Unions, and Fintech

Through the use of fintech apps and partnerships between tech companies and financial institutions, people are being introduced to more personal financial management tools. Dov says that "financial wellness should not be on autopilot," and through the use of embedded finance, investment and financial wellness tools can be integrated into our daily lives. Whether it is Credit-Card-as-a-Service or e...

Our latest guest, Nikkee Rhody, joins Hunter to detail her 20+ year banking background and her role in the foundation of a fintech accelerator. Falls Fintech is a 12-week program based in Sioux Falls, South Dakota for early-stage financial technology startups. It is the first accelerator to be founded by a full-scale digital payments bank, and Nikkee describes the development of the program, its d...

Kreighton Reed joins The Financial Experience Podcast to discuss his journey at Solera National Bank, a community bank in the Denver metropolitan area. Solera Bank is not your "typical" community bank. It was founded in 2007, is nationally-charted, and from its conception, the bank's focus was on efficiency. They decided to cut out retail banking and hone in on the niche market of self-directed IR...

Our latest guest, Cokie Hasiotis, discovered America's banking infrastructure to look like a mess of spaghetti, one that is routed the wrong way with a foundation based on social and economic inequalities. Cokie's goal is to make an infrastructure resembling a stacked lasagna, and this idea led to Cokie founding the first Banking-as-a-Service consultancy in the United States, aptly named Lasagna C...

On the latest episode of The Financial Experience Podcast, Hunter and Kelsey Weaver, Chief Innovation Officer and Co-Founder of Neocova, discuss the transforming relationship between banks and fintechs, as well as what the future holds for the success of these partnerships. She says that fintechs are now being viewed as "Lego blocks," and serve an important role in the building of a bank. Neocova'...

How can one find the right borrower-lender relationship in the most efficient way? Accessing capital has never been easier in today's digital marketplace, but the explosion of choices doesn't mean businesses are getting the right capital. Mike Rozman joined The Financial Experience Podcast and discussed the evolution of BoeFly, a business financing marketplace, the franchisor lending model, and th...

How does a 100+ year-old community bank based in Cedar Falls, Iowa become a national leader in the emerging "banking as a service" model for partnering with fintechs? Mike McCrary, a longtime banker and fintech fanatic saw the opportunity when others saw fintech as a threat.

"Digital transformation" is a phrase de jour right now and, as is the case with any overused phrase, it's lost some of its meaning amidst the punditry. But James Robert understands the definition and what it means to be an organization focused on "digital growth." What are real tangible steps to digital growth today? Listen in for great tips from James Robert.  

As a commercial banker, you can't just a be "a conduit to cash," Greg, a longtime lender and small business advisor, reminded bankers on our recent podcast. But it's tough not to fall into that vacuum. We live in a financial world where options are aplenty and credit is becoming commoditized. So how do you stand out?  If you're a current banker or just need some lessons on perseverance, you'll lov...

Zach Bruhnke and team are creating "the best bank in the world if you are saver." It's a bold mission, but HMBradley has gained serious momentum in 2020. Featured as a fintech to watch by many outlets, HMBradley doesn't exactly sound like a bank (although it is technically a bank). Our discussion took on some of the largest issues facing the financial sector incumbents today. This is one you won't...

Doug and Hunter sat to talk about all things social media, content, digital advertising and how he's building a platform to connect the dots of organic and paid social media management. One of the key aspects of Doug's company focus is to "harness the collective horsepower of the employees that work at a financial institution," giving them the ability to showcase thought leadership on financial ma...

With an influx of competitors over the last decade, how does an online student marketplace lender stand out? CommonBond  lives a commitment to customer service and also focuses on "doing good while [CommonBond does] well." Every loan that is funded on the platform also helps fund the education of a child in need via a partnership with Pencils of Promise .  Pete Wylie, COO of CommonBond, discusses...

Why aren't these "beautiful, frictionless [finance] tools not impacting" our lives? Uday, living the life of a California millennial had an epiphany a few years ago when he realized all of the various financial tools he thought would make him a better steward of his financial life weren't working.

Anne Legg has worked with over 600 credit union leaders and learned a lot along the way. So much so that she wrote a book (Big Data / Big Climb)! She breaks down what it takes to transform your organization's data on the latest episode.  

Sue Woodard, Chief Customer Officer at Total Expert, joined the Financial Experience Podcast to discuss how she sees trust-building continuing to evolve in the financial world. We discussed what a blend of strong leadership and practical use of data can do for an organization and how organizations can use software to augment (not abrogate) the human touch in banking.

The odds can be stacked against you. Rouvaun Walker, CEO of Mortgage company PHINANCEUS , joined the Financial Experience Podcast to discuss his career as a financial professional, the start of his new company, and what he sees as the keys to make the latest outpouring of support for Black Lives Matter turn into lasting change.

If financial services companies are serving an average of 600 customers per employee, is there an opportunity to improve that?  "Absolutely," says Joe Salesky, CEO of the popular financials services CRM platform, CRMNEXT . Our latest podcast explores a little internet and tech history (did you know Joe helped build the first web videoconferencing solution nearly 25 years ago?), a fascinating discu...

If you've ever worked in bank operations, you've probably shaken an angry fist toward your core provider. The latest podcast helps break down how you should view your organization's platform, where to strike a balance between self-service and personal service, and provides a few examples of progressive banks challenging some long-held assumptions.  

On the latest podcast, Tammy breaks down how she's evolved the Fidelity brand in her time as CMO, how she's leveraged opportunities afforded from the PPP loan program, and shares a few thoughts on some of the best places to eat in New Orleans.

Not everyone thinks "I'm going to be a banker when I grow up." Natalie Bartholomew is the exception. At a young age, she knew she wanted to be in banking, but she didn't know that career would unlock opportunities to connect and empower bankers across the country. Building a brand, new operational departments, and new technology within a $500M+ asset community bank in northwest Arkansas isn't easy...

Jeff and Hunter discuss the evolution of bank financial performance measurement and what bank executive teams should be looking toward as they evaluate their organization's financial performance in this time of uncertainty. The slow evolution from a pure price focus to a more holistic view of customer acquisition and retention has hampered some institutions, but there are signs that a new age of e...

Digital transformation continues to loom large over the financial sector. But, what's the recipe for success? Allison Netzer joins us on the latest podcast to discuss how banks and credit unions can pursue a "layered approach" to a stronger digital organization. How does your bank or credit union create a digital technology that aligns with your larger brand narrative? Allison and Hunter break it...

Just because you are a smaller bank doesn't mean you can't evolve and adapt. Joette and her bank, First State Bank and Trust in Minnesota, prove that.  With only one employee on her team and a small amount of marketing support, how has she served an older clientele, many of whom engaged with FSBT's digital tools for the first time during this crisis? As marketers we sometimes neglect the fundament...

CRM has often connotes painful feelings from many financial institutions. Failed implementations, slow adoption, or underused features seem to plague these tools from the moment a bank or credit union signs up for the service. On the latest episode, Ryan and Hunter talk about the evolution of these tools over the last decade and what separates the companies that have a CRM verses the companies (an...

In the latest podcast, we covered Liz's expansive role at her bank and how she leverages Renasant's treasure trove of content to teach bankers how to share valuable and fun information with customers and prospects alike. We also discussed her creation of "Rise With Renasant" a women's professional empowerment initiative, for which Liz is determined to mold into a lasting, authentic and representat...