The Family in Business Podcast

Most of the time we are recognized for achievement. But failure is probably the most important learning experience in life. In this episode, Mark takes us through a five-step process to learn from past mistakes. He shows that failure is neither final nor fatal. The Mastermind for Business podcast is powered by Business Accelerator Mastermind, a coaching program that helps service business owners a...

Have you been drawn in by social media posts promising to “10X your business”? In this episode, Mark talks about how to grow your business without constant hustling and why the quick success gurus won't get you there. If you can value and map out your time, and balance hustle with self-care, you can scale your business successfully and not burn out. The Mastermind for Business podcast is powered b...

If you have a team in your business, you need to make sure your company culture is truly fair, rewarding, fun, and thoughtful - to attract and retain top talent. In this episode, Mark and Nick cut through all the BS about company culture and how you can generate an amazing culture in your business. The Mastermind for Business podcast is powered by Business Accelerator Mastermind, a coaching progra...

A great way to put your customers first is to treat them LAST. In this episode, Mark and Nick explain what this acronym stands for, and delve into this simple 4-step process for resolving customer complaints. From active listening to thanking, using the LAST principle will change your unhappy clients into raving fans in no time. The Mastermind for Business podcast is powered by Business Accelerato...

Do you express appreciation regularly to your colleagues and teammates? Are you being specific about thanking them for tasks they’ve done? In this episode, Mark chats with Caroline about the side effects of confirmation bias and how practicing gratitude and appreciation can really boost your freedom from your business. The Mastermind for Business podcast is powered by Business Accelerator Mastermi...

Are you witnessing lots of stress and drama in your workplace? Experts say stress levels are at an all-time high these days. If people are reacting poorly to stress in your business or workplace then these steps may help. From looking inward to taking steps to address the root cause of the problem, Mark shares three simple steps you can put to use in your situation to help stop people (even yourse...

As we all know, big New Year’s resolutions rarely last. The secret is actually small, incremental changes. In this episode, Mark helps you map out highly effective changes to your service business. He focuses on five steps you can follow to examine how you are delivering - from your clients' perspective - to identify gaps in your business and close them. From how to navigate the initial inquiry, d...

Are you maximizing the sacred trilogy of Time, Team, and Targets? If you want to gain more freedom from your business so you can spend more time doing the things you want, these are the three things you need to focus on. In this episode, Mark shows you how to determine, identify, calculate, and delegate within these three areas. You’ll hear how to identify the ‘highest and best use of your time’,...

In this episode, Mark welcomes back Tim Haschke and Felix Pestinger from Bo Racking. The last time Tim and Felix appeared on the podcast, they spoke about their beginning and how they grew the business as a startup. Today the topic is letting go of the day-to-day management of the business. Mark chats with Tim and Felix about how they have ‘led from behind’ - elevating other people in their busine...

In this episode, Mark sits down for a chat with Caroline Creedon about what we shouldn’t be doing as the end of the year approaches. Lots of business owners set themselves unrealistic expectations as 31 December draws near and Mark and Caroline talk about what you shouldn’t be doing, rounded off nicely with a few things you can, and should do to set yourself up for success in the year ahead. The M...

Have you ever wondered how some people accomplish so much with seemingly so little time? They’ve probably got an accountability coach. Today I’m speaking with my own accountability coach, Darren Finkelstein of TickThoseBoxes.com. Darren is an International Accountability Coach, Advisor, Mentor, Author/Speaker, and he’s also known as The Accountability Guy®. Tune in to hear a little bit about how a...

As an entrepreneur, you probably realize that at any given time, there are probably 100 things you could be doing for your business, but as Mark explains, only a few things you should be doing. How do you figure out what to work on? What is the next right thing in your business? There’s a process (isn’t there always?) to determine what that ‘right thing’ is, and how to identify the six areas you s...

The Japanese word “Ikigai” means 'a reason to live' or 'a reason to jump out of bed in the morning', and it may be the key to personal happiness. It's the place where your needs, desires, ambitions, and satisfaction meet. A place of balance. Small wonder that finding your ikigai is closely linked to living longer. In this episode, Mark talks about finding balance in your life and business using Ik...

In this episode, Mark breaks down and attempts to bust some of the main myths when it comes to business. From groupthink to pizza party rewards, tune in to hear what employees are really experiencing underneath certain business myths. The Mastermind for Business podcast is powered by Business Accelerator Mastermind, a coaching program that helps service business owners and professionals double the...

Lean Methodology/lean manufacturing, also called Kaizen, was developed in Japan by Toyota. It is a Japanese business philosophy that concerns the processes that continuously improve operations and involve all employees. Lean methodology is improvement in productivity as a gradual and methodical process. In this episode Mark chats with CPA Michael Messner about the use of Lean Methodology to bring...

Have you been kicked in the gut by your business? Recovering from failure can be a great learning experience. In this episode, Mark chats with Chris McNaughton, a Director at Palmer Bruyn Surveyors, about failing. Chris shares his own experience of failing and how it helped shape his future business success. The Mastermind for Business podcast is powered by Business Accelerator Mastermind, a coach...

Are you hiring new team members just because “you really like them”? Have you considered your actual business needs? In this episode, Mark chats about this topic with expert recruiter Deon Haar to make sure your recruitment strategy really works for your company. The Mastermind for Business podcast is powered by Business Accelerator Mastermind, a coaching program that helps service business owners...

Psychologically there may be other reasons that potential clients express objections to purchasing your service or service-based product. Whether they object to your price, or say, “I’ll need to think about it,” - Mark explains what they’re really saying, and gives you simple responses to overcome each objection. With these tools in your team’s arsenal, you’ll be able to move past these objections...

What reaction do you want people to have when they see your brand? What’s your brand ‘personality’? Mark shares his five-step process to help identify and document your company’s message. From listing features and benefits, to describing the transformation your customers will experience after working with your service, solidifying your brand message is the key to every process. The Mastermind for...

Does it ever feel like everything is falling apart in your business? In this episode, Mark and Nick chat about getting some perspective and what to do when things go wrong in your business. Borrowing some wisdom from the Richard Wiseman podcast Mark looks at some very simple mindset hacks to get you back on track. The Mastermind for Business podcast is powered by Business Accelerator Mastermind, a...

Visualizing performance can really put things into perspective. In this episode Mark shares his positive experience using the “traffic light” system to measure performance. The Mastermind for Business program uses this system to evaluate program participants, and Mark uses this helpful system for both himself and his own team. The traffic light performance measurement system is a great tool to mea...

Mark is joined by Caroline Creedon in this episode to discuss leadership and management skills and techniques that help you hire the right team and keep them on a positive track. From looking for a ‘fire in the eye’ of potential employees to resetting negative mindsets to catching people doing things right, you’ll hear lots of helpful strategies for elevating your team from good to great. The Mast...

Are you suffering from “commission breath”? In this episode, Mark will share a surefire six-step process to drive your sales conversion rates. From identifying, understanding and providing a solution to the problem you are solving for your potential client, to the closing conversation and when to be silent, these six steps are an important part of the Mastermind for Business program. Tune in to ge...

In this episode, Mark chats with his business partner Michael Yardney, Founder of The Metropole Group. The pair discuss how Michael grew and then stepped back from his multi-million dollar national business. The Mastermind for Business podcast is powered by Business Accelerator Mastermind, a coaching program that helps service business owners and professionals double their revenue whilst halving t...

Does your business have regular meetings or tasks that need to happen daily, weekly, yearly, etc? Did you know that locking them into your calendar ahead of time makes it much more likely that they will be accomplished? In today’s episode, Mark explains his system of “pre-loading” your calendar with recurring, necessary tasks and meetings (instead of relying on a to-do list) to help you to get mor...