The Receptionist

The FABRIC

Business EN ↓ 99 episodes

On The FABRIC, we explore what it takes to create a healthy, vibrant company culture at scale. We want to uncover unique and uncommon answers to the question: How do companies of any size create a culture and core values that employees actually live out? In each episode, you'll hear stories and insights from employees of The Receptionist - a bootstrapped, Denver-based software company - alongside insights from employees of companies and experts who have found a way to incorporate Fun, Authentic, Bold, Respectful, Innovative, and Collaborative practices into their everyday work.

Be sure to visit the podcast's website and support the creator: thereceptionist.com

Author

The Receptionist

Episodes

How to thrive as an executive assistant 11.10.2022 22:42

This episode features a conversation with Brooke Bastain, an executive assistant who, as she puts it, sort of "fell into the role" at one of her early employers. But she has since thrived as an executive assistant and is now more than 4 years into her EA position at a Denver-based software company called Conga.

Challenging the 40-hour work week 13.09.2022 27:16

Joe Sanok is the author of the book "Thursday is the New Friday," where he advocates for more of us to find ways to get out of the construct of the typical 9-to-5, 40-hour work week, to create space to be more creative, to launch side hustles, to rejuvenate our minds and bodies, and in the end, actually accomplish more while enjoying our lives.

How our new Director of Customer Experience plans to advance Radical Support® 09.08.2022 24:28

In this episode, our new Director of Customer Experience, LizAnn Nealing, joins the show for the first time.

Advocating boldly to change perceptions about executive assistants and receptionists 12.07.2022 31:36

Mary Ryan, an executive assistant to the CEO of a company called Lev, wrote a post on LinkedIn recounting an all-too-common interaction with someone who clearly didn’t understand the importance of her role. Her story is a powerful message of...

A conversation with a FABRIC Scholarship winner, Aman Tewolde 14.06.2022 23:18

In this episode, our Director of Marketing, Michael Ashford, chats with Aman Tewolde, one of the first two recipients of The Receptionist's FABRIC Scholarship.

Returning to the Office and How a Visitor Management System Can Help 10.05.2022 24:52

In this episode, Tom and Michael talk through the ins and outs of implementing a visitor management system as more and more companies are returning to the office in some shape or form.

How caring leadership can build a culture of support 05.04.2022 26:32

We welcome Heather Younger, CEO of an employee engagement consulting and training firm called Employee Fanatix, to the show this episode.

100 Episodes: Where Does the Show Go From Here? 22.03.2022 20:53

On this episode, we look back on all we have learned from our first 100 episodes of this podcast and what we’re looking forward to in the future.

Bring Employee Supremacy to Your Company 08.03.2022 29:03

On this episode, we talk about how you can become an employee-centered company

Humanizing Your Message 22.02.2022 21:33

No one wants to feel like a robot. Our director of marketing shares examples of how you can make your brand messaging more human.

Employee Supremacy: How Has it Impacted the Team and the Company 08.02.2022 24:12

On this episode, we share stories about how employee supremacy has impacted our team.

How Supply Chain Woes Have Affected Sales 25.01.2022 19:38

On this episode, we talk about our experiences with supply chain issues during the pandemic.

Real-Life Examples of Employee vs Shareholder Supremacy 11.01.2022 27:19

On this episode, we share real stories about why employee supremacy is the only way to be an employee-centered company.

Creating a Successful Hybrid Office Model 28.12.2021 21:00

In this episode, we discuss long-term approaches to establishing a hybrid work policy.

How Clear Values Enhance Business 14.12.2021 18:23

On this episode we’re talking about why it’s important for companies to be clear on their values.

Addressing Hiring Biases 30.11.2021 17:23

What is hiring bias and how might it be affecting your company? On today’s episode we talk about how to do the difficult work of addressing bias in hiring situations.

How to Have Respectful Conflict at Work 16.11.2021 20:14

Wonder if it’s possible to have respectful conflict at work? It is, and our podcast guest talks about how to do it well. Learn more about The Receptionist at https://hubs.ly/H0-HP680

Becoming SOC 2 Certified 02.11.2021 21:36

On this episode we discuss becoming SOC 2 certified: what that means, what we went through, and why it was important to get this certification. Learn more about The Receptionist at https://hubs.ly/H0-HP680

Originating a New Position at The Receptionist 19.10.2021 13:58

On the podcast, we’re discussing originating a new position at The Receptionist: Our accounts receivable specialist. Learn more about The Receptionist at https://hubs.ly/H0-HP680

From Shareholder Supremacy to Employee Supremacy 05.10.2021 22:53

We want to see a movement happen in business: from shareholder supremacy to employee supremacy. Our founder shares details and reasons why on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680

Team Update: From Semi-Remote to Fully Remote for Two Members of Our Team 21.09.2021 20:34

We’ve always been a semi-remote team, but now we have two remote employees. We chat with them on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680

What About Our Rivals? 07.09.2021 22:24

On the podcast we talk about our rivals, not competitors, and how we consider them in our sales and marketing departments. Learn more about The Receptionist at https://hubs.ly/H0-HP680

Being Bold: Creating Humanized Connections Through Marketing 24.08.2021 17:51

In the world of traditional marketing, finding opportunities to be bold and create humanized connections can set you apart from your rivals. Learn more about The Receptionist at https://hubs.ly/H0-HP680

How Past Job Trauma Informs Our Current Conversations and Choices 10.08.2021 23:02

On the podcast, we discuss what job trauma is and how our team member’s experiences inform our current choices about who we are as a company. Learn more about The Receptionist at https://hubs.ly/H0-HP680

Bringing an Infinite Game-Minded Approach to Sales 27.07.2021 22:21

As a sales team, focusing on numbers and metrics is usually the norm, but our team is working on being infinite-game minded in our approach to sales. Learn more about The Receptionist at https://hubs.ly/H0-HP680