The Extraction

Brand strategist and dental consultant  Laura Nadler , founder of  Working Cat Marketing  and VP at the  Academy of Dental Management Consultants , joins  The Extraction  to discuss how branding drives retention and team culture. Laura explains why most practices lose up to  40 %  of new patients after their first visit—and how authentic branding can cut that in half. She shares how to define your...

Dr. Peter Boulden joins The Extraction to share a clear path from one practice to many. He is a multi-practice owner in Atlanta and co-founder of Bulletproof Dental Practice. He explains how to pick a profitable model, choose a location with intent, and avoid the “lost decade” by getting clarity early. We cover buckets of systems for hygiene, operative, and front office. We talk KPIs that matter,...

Greg Brooks, Managing Director at Global Strategic, joins hosts Kyle Bergman and Colin Ambler to reveal the ultimate hygiene reactivation playbook. Together, they break down how dental offices can delegate patient recall to trained offshore teams, powered by TeamCare’s real-time tracking technology. Greg explains how outsourcing boosts efficiency, reduces overhead, and fills empty hygiene chairs r...

Gary Takacs, often called the godfather of dental podcasting, joins Kyle Bergman and Colin Ambler to discuss why the “people side” of dentistry is the real driver of business success. He explains how connection builds trust, how to design a schedule that works for both profit and balance, and why three-day doctor weeks can outperform four-day ones. Gary shares the “rock, sand, and water” model for...

Multi-practice owner Dr. Jim Arnold joins hosts Kyle Bergman and Colin Ambler to break down how winning practices really grow. He shares his journey from a million dollars of debt to scaling multiple locations by building team-driven systems, delegating with trust, and tracking what matters. You will hear why the dentist is often the bottleneck, how to simplify incentives so teams take ownership,...

Practice growth starts with systems and people. In this episode, consultant Sandy Pardue joins TeamCare’s Dr. Sharon Bleiler and Kyle to unpack what really drives a healthy, profitable practice. Sandy shares her journey from office manager in a high volume, data driven clinic to advising 600 practices. She explains why treatment acceptance begins before the chair, how to hire by listening, and why...

Gary Bird, founder of SMC National, joins Kyle and Colin to break down why 80 percent of dental practices stall and how the top 20 percent keep growing. We dig into the real math of new patient flow, including unanswered calls that hover near 35 percent, front desk conversion that averages 50 percent on marketing leads, and 2 to 3 week waits that drive 30 to 40 percent no shows. Gary shares simple...

In this conversation, Dr. Tina Saw, CEO and founder of Oral Genome, discusses her journey from being a general dentist to creating a groundbreaking saliva test that measures oral health biomarkers. The discussion covers the challenges faced in dental practice, the innovative product development process, and the importance of patient engagement in modern dentistry. Dr. Saw emphasizes the need for p...

In this episode, Dr. Sharon Bleiler, co-founder of Team Care, shares her journey from struggling as a dentist to successfully managing a thriving dental practice. The conversation explores the challenges faced in the business side of dentistry, the creation of Team Care as a solution for accountability and performance tracking, and the importance of effective coaching and communication within the...

In this episode, Colin and Kyle discuss the challenges and solutions surrounding dental staff incentives. They explore the shift from traditional hourly pay to performance-based incentives, the common pitfalls of manual tracking systems, and the benefits of automating incentive programs. The conversation highlights the importance of recognizing staff contributions through innovative methods like h...

In this inaugural episode of The Extraction, Kyle Bergman and Colin Ambler discuss the critical importance of pre-appointment rates in dental practices. They explore how many practices are unaware of their actual pre-appointment rates and the implications of this oversight. Through real examples and data analysis, they highlight the need for accountability and transparency in practice management....