The Estate Agent Consultancy Podcast

In this episode, we’re joined by Dan Stevenson, Founder of Haboodle Estate Agents, operating across London and Surrey. Dan shares his full journey through estate agency — from traditional independent offices, to senior leadership at Purplebricks, and ultimately launching his own modern independent agency. We dive into what most agents don’t see when it comes to scale, systems, and performance — an...

If you’re running a sales-only estate agency, you’re probably working harder than ever, chasing instructions, negotiating deals, managing fall-throughs and riding the emotional rollercoaster that comes with completions. Some months you’re flying. Others, Tumbleweed. In this episode, we explore why so many sales-focused agencies are unknowingly walking past one of the biggest growth opportunities i...

In this Business Breakdown episode, I work with Tony, an estate agent with a small team looking to scale his business sustainably. We unpack how he can: ✅ Improve his valuation-to-instruction conversion rate ✅ Leverage his database more effectively ✅ Set the stage for growth without burnout Whether you’re a solo operator or leading a lean team, this episode is full of real-world advice for scal...

Growing a letting agency can feel lonely, overwhelming, and needlessly hard, especially when you’re expected to have all the answers while running everything day to day. In today’s episode, I’m sharing why I’ve created the Let’s Grow Community , launching on Friday 13th February,  unlucky for some, but a game-changer for letting agents ready to grow with confidence. I talk openly about the challen...

You give honest valuations. They choose the dream seller who promises Disney pricing. The house doesn’t sell… and months later, they come crawling back. Sound familiar? In this episode, I tackle one of the most frustrating realities in the game: “How do you deal with sellers who have totally unrealistic price expectations — without losing the instruction?” We dive into: •Why sellers fall for fanta...

James Hughes — eXp UK Agent of the Year 2025 — joins me to share the real story behind his success. We go deep on: ✅ What he learned at Foxtons and CBRE ✅ The mindset shift from employed to entrepreneur ✅ How he grew his personal brand and lead pipeline ✅ The systems and people powering his agency today ✅ Why he co-founded #TheOrg to support other agents If you want to grow a serious estate a...

Today, we get brutally honest about why traditional sales training designed for residential estate agents simply doesn’t work for lettings and how it creates a fundamental disconnect between what your team says and what landlords actually care about. Landlords aren’t making emotional, once-in-a-decade decisions. They’re running a business. When lettings negotiators are trained using sales techniqu...

You’re not just “another shady salesman” — but let’s be honest, that’s how the public often sees estate agents. And when you hear it enough, it starts to mess with your confidence. In this episode, I respond to a vulnerable but common question: “How do I overcome imposter syndrome when people think we’re just out for a quick buck?” We get into: •Why this stereotype exists (and how to rise above it...

Compliance and AML might not be the most glamorous part of running a letting or estate agency but get it wrong, and the consequences can be huge. In today’s episode, I’m joined by Emma Redley from Smart Compliance, who (along with the rest of the brilliant team) is on a mission to make compliance as sexy, or at least as engaging, as something this important can possibly be. A former agent turned s...

You’ve been at this for years — grinding, learning, doing the work — but newer agents with better networks are flying past you. It’s disheartening, right? In this episode, I tackle a raw and honest question: “Is success in this game just about who you know?” If you didn’t come from money, connections, or a ready-made sphere, this is the episode you need. We break down: •Why your background doesn’t...

Is the traditional property portal model broken? In this episode, we sit down with Mal McCallion — co-founder of PrimeLocation, Zoopla, and now MyPorta — to talk about what portals got right, where they went wrong, and why AI is about to change everything. We cover: – Why portals stopped serving agents – The human cost of rising portal fees – How AI removes gatekeepers – What makes MyPorta differe...

With busy diaries, constant interruptions and more remote working than ever, it’s no surprise many letting agents are questioning whether daily morning meetings are still relevant or just another thing getting in the way. In this episode, we take a practical, real-world look at why daily team huddles still matter in letting agencies  and why it’s not meetings that are outdated, but poorly run ones...

You’ve just lost a listing to a cut-price online agent charging a third of your fee — now what? In this episode, I answer a frustrated but familiar question: “How am I supposed to compete with these budget brokers?” If you’re sick of being undercut and wondering whether to slash your fee just to survive, stop right there. Here’s what we unpack: •Why dropping your price isn’t the solution •How to b...

Letting agents are busier than ever, but being busy doesn’t always mean being productive. In this episode, I’m joined by Jane Scroggs , founder of Beam VA , to talk honestly about why more letting agencies are turning to virtual assistants and why outsourcing is quickly becoming the next progression for ambitious agents. We explore: Why so many letting agents feel overwhelmed, even when the busine...

You’re pouring everything into your agency — 15-hour days, emails at 1am — but your body’s breaking down and your brain’s on autopilot. Is this what success is supposed to feel like? In this episode, I respond to a powerful question: “How can I grow my agency without destroying my health?” If you’re running on caffeine, adrenaline, and willpower alone, it’s time to rethink the game plan. We dive i...

Jayne Twiddle has spent over 25 years in estate agency — from the front desk to national ops director — and now leads operations at TAUK, one of the UK’s most recognised personal agency platforms. In this thoughtful, experience-led conversation, Jayne shares why freedom only works when the foundations are right, what agents often underestimate when going self-employed, and how to build a business...

Smaller landlords exiting the private rented sector is fast becoming one of the biggest talking points in lettings right now and for many agents, it feels like bad news. But what if this shift is actually a growth opportunity for agencies willing to think differently? In this episode, we look at what’s really happening as one- and two-property landlords sell up, why this trend isn’t as simple (or...

You’re hustling hard — CRM, social media, door-knocking — and yet the bank balance doesn’t reflect the grind. Sound familiar? In this episode, I tackle a brutally honest question: “How can someone be grafting 24/7 and still be skint?” If you’re feeling burnt out, disillusioned, or stuck despite doing all the right things, this conversation is for you. We break down: •Why effort alone doesn’t equal...

How do you build a successful agency from the ground up without losing your mind? Rachel chats with Hannah McCarten, the expert behind McCarten Lettings and our newest consultant at The Estate Agent Consultancy. Hannah shares her journey of building a brand in Wales, from mastering Rent Smart Wales audits to the art of setting boundaries, we talk about what it really takes to build a sustainable l...

New to estate agency? Don’t fall into the traps that hold most agents back. In this video, I’ll break down the 5 most common (and costly) mistakes new estate agents make — and how to avoid them. You’ll discover: ✅ Why copying other agents is the worst strategy ✅ The silent business killer most agents ignore ✅ How to build confidence and results from day one If you want to grow faster, earn more...

Craig Stephens has seen every side of estate agency — from high street branch manager to franchise owner, online disruptor, and now co-founder of Riva Lily. In this episode, Craig shares what most agents don’t realise about running a business, pricing property, building culture, and going self-employed the right way. Whether you’re tired of outdated practices or wondering if self-employment is rea...

If you’re constantly busy in your letting agency but still feel like the important things never quite get done, this episode is for you. In this week’s podcast, I’m sharing the five time-management books that genuinely changed how I ran my own letting agency, not theory, not trends, but ideas I actually applied while growing, systemising and eventually selling the business. We’ll look at: How to c...

What if your productivity as an estate agent could 10x — without burning out? In this episode, I reveal the real reason most agents stay stuck in the chaos, and how better time management, diary structure, and lead gen discipline can transform your results. This is the stuff they should have taught you. 🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards!...

In this episode, I’m joined by The Property Pen's, Rowan Waller, whose career in estate and letting agency spans decades including nearly ten years running his own business, Waller Estates. After stepping back from agency ownership, Rowan returned to what he calls his first love : writing. But not marketing jargon, just clear, thoughtful, trust-building content designed specifically for letti...

Trying to grow your estate agency without a niche? You’re probably working harder than you need to — for less money, with the wrong clients. In this podcast, I’ll talk you through the 3 simple steps to find your perfect niche so you can: •Charge higher fees •Work with clients you actually like •Build a brand that stands out in your market •And create a marketing plan that actually works If you fee...