The EPAM Continuum Podcast Network

Jon Stolk is in the midst of an experiment. But then, so is everyone at Olin College(http://www.olin.edu/), in Needham, Massachusetts. This project-based engineering school is trying to find a way to do higher education differently. They are, in many respects, succeeding, as we learned when EPAM Continuum’s Toby Bottorf, VP of Service and Experience Design, recorded an electric conversation with S...

Data, data, everywhere. We grow more and more digitized every moment, and as humanity makes its digital transformation, we need people to help us understand what it means and how we can retain our own sense of values. We speak with two such people this time on *The Resonance Test.* Lily Tsai and Sarah Williams are professors at MIT. Tsai is a political scientist and the founder and faculty directo...

There is so much fear in healthcare. Fear for patients, for the surgeons who treat them, for the families who have to stand by and watch anxiously as a loved one goes under the knife. But for Melissa Burke and her colleagues, fear is to be cut down to size by simulation. Rehearsal. Practice. As the Director of Operations of SIMPeds, Boston Children’s Simulator Program, Burke is obsessed with how s...

Robing Glasco is a superhero. She goes where the love is. She is fearless, this Chief Innovation Office of Blue Cross Blue Shield of Massachusetts. Glasco is out to redesign healthcare, and she recognizes that this monumental task involves risk, collaboration, experimentation, and trust. She and Continuum’s Lee Moreau talk it all out in the latest iteration of our *Resonance Test* podcast. Here ar...

Snacks are serious business, as Erica Eden, PepsiCo’s Director of Global Design Innovation, will tell you. She’s done an enormous amount of work to bring the front-end-of-innovation process into the kingdom of PepsiCo’s snack empire. Last spring, right before speaking at the Front End of Innovation conference, she sat down with Continuum Principal Eric Bogner—who used to sit near Eden when he work...

If someone told you that his company was all about “people analytics,” would you understand what that meant? How about if he added: “Sort of like *Moneyball* for business”? Bet that would make things crystal clear--at least for the multitude of baseball and/or Brad Pitt and/or Michael Lewis fans out there! That is, in fact, how Humanyze’s CEO, Ben Waber, described his firm to Continuum SVP Kevin Y...

If you want to understand innovation in the financial sector, you talk to Mona Vernon. We know. We did—and we learned quite a bit. As the Chief Technology Officer at Thomson Reuters Labs, Vernon insists that innovation must business-case and use-case focused. Like Continuum, she insists on *making it real.* In this pointed conversation with our Lee Moreau, Vernon talks clearly and well about demon...

*Attendez,* *Resonance Test* fans! Céline Schillinger, Head of Innovation and Engagement at Sanofi Pasteur, injects some Gallic intelligence and passion into this episode of the podcast. Schillinger is all about enabling *quality,* the full intelligence and autonomy of the people in her organization. She is about healing a system, from a human-centric and social movement perspective. Listen as she...

Jascha Franklin-Hodge, Boston’s well-known and respected Chief Information Officer, and the co-founder of Blue State Digital, is about to leave his post. As he ends his tenure as Beantown’s CIO, we present this sparkling dialogue, recorded last spring in our studio with Toby Bottorf, our VP of Service and Experience Design. It’s an earnest, intelligent conversation, often punctuated with laughter....

Is there room in corporate banking for innovation? For positive psychology? For a llama? If you ask Kelly Fredrickson, an SVP of Ceative at Bank of America, the answer is a major yes! In the latest iteration of *The Resonance Test,* Fredrickson and our Lee Moreau dig into the creative side of corporate banking. Give us 34 minutes or so, and you’ll get some great remarks from Fredrickson, including...

“Aging begins the moment we are born.” This is the profound opening statement one finds on the webpage of Alice Bonner, Secretary of the Massachusetts office of Elder Affairs: http://www.mass.gov/elders/welcomewelcome.html. When you consider aging an event of a lifetime—for you and every other member of humanity—you develop a thoughtful and creative attitude toward it. You treat it, in a way, like...

John Brooks—the managing director of Healthcare Capital, LLC and former president and CEO of the Joslin Diabetes Center—is a something of a legend in the diabetes sector. As much an inventor as an investor, he brings a spirited intelligence and diverse experience to fighting this chronic disease. We’re pleased to welcome him to *The Resonance Test.* In this energetic conversation, Brooks and Conti...

How can a gargantuan company force itself to act as scrappy and fast as a startup? In this episode of *The Resonance Test,* we learn how one of our own clients has managed this—very difficult—feat. Listen as Joy Slabaugh-Hamilton, Head of Service Development within Vanguard Financial Advisor Services™, talks with Toby Bottorf, Continuum’s VP of Service and Experience Design. In the course of their...

Sridhar Iyengar has been around the innovation block. Several times. With his business partner Sonny Vu, he created the diabetes-care company AgaMatrix, then Misfit wearables, and now he’s the CEO and Founder of Elemental Machines. In a wide-ranging conversation with Continuum SVP Kevin Young, Iygengar’s intelligence shines through, illuminating the worlds of medical devices, consumer health, and...

It’s not every day that a 1,000-bed floating naval hospital parks across the street from your studio. (From our studio, anyway.) And it’s definitely not every day that said ship’s Commanding Officer invites you aboard for a tour—and then sits down to record a podcast. But all of this recently happened to us, and the result is a superb new episode of "The Resonance Test," featuring the USNS COMFORT...

If you love innovation, you must—must!—listen to *Innovation Hub,* the smart and entertaining radio program that emanates from the WGBH studios in Boston. At *The Resonance Test,* we admire *Innovation Hub* and the show’s host and executive editor, Kara Miller. However, this admiration is eclipsed by that of Continuum SVP Jon Campbell, who admits, on this episode of the podcast, to being a fanboy...

Jessica Helfand resists taking center stage. If anything, she wants to give her place in spotlight to the audience. An author and Yale professor and co-founder of *Design Observer*, Helfand thinks that the time has come to stop gawking at the stars pontificating the podium and instead start conversations—meaningful ones—with each other. To this end, she recently prototyped something she calls The...

Soon Yu is, according to his seven-year-old son, “really goofy, and he drinks way too much Coke.” He’s also an acclaimed speaker and author who trains his vision on what he calls the Iconic Advantage. In the latest vintage of The Resonance Test, our Toby Bottorf gets Yu to unbottle his opinions on the elements of iconic branding, finding untapped value in one’s brand portfolio, the differences bet...

Digital health is alive and kicking—and funded—in the Commonwealth of Massachusetts! We know this because Mike Dunkley, Continuum SVP, recently sat down with Nick Dougherry, Program Director of PULSE@MassChallenge, for an episode of *The Resonance Test.* PULSE is a vibrant new program that, Dougherty says, “actively creates the future of healthcare.” Tune in and hear how PULSE plays matchmaker bet...

Have you heard the good news? Chili’s has, at long last, lifted the lifetime ban on *The Office*'s Pam Beesly. To help celebrate this important event, we’re releasing a great podcast conversation Kelli Valade, Chili’s President, recorded with our Lee Moreau months ago. Listen up, and you’ll hear what Valade has to say about leadership, the role of storytelling at Chili’s, and what it’s like to hav...

“Biology is awesome!” says Christina Agapakis, Creative Director of Ginkgo Bioworks, the synthetic biology firm, and who would argue with that? Not us. Just the opposite, in fact. The 78th person on *Fast Company’s* list of the Most Creative People of 2016, Agapakis recently jogged over to record a fine episode of *The Resonance Test* with Continuum SVP Mike Dunkley. The pair had a fascinating exc...

If you build an awesome maker space in Boston’s Innovation District, they will come. That was the hypothesis behind Autodesk's BUILD Space. Filling those 34,000 square feet of robots, water jet cutters, and other assorted items of mechanical awesomeness with people and projects? That's the task of one Rick Rundell. In this edition of *The Resonance Test,* Rundell and Continuum Principal Lee Moreau...

Should we be surprising and delighting our customers? Thomas A. Stewart and Patricia O’Connell, who co-authored a new volume, "Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight," say, "Erm, let's stick with 'delight'..." Listen to the spirited conversation between our service-minded co-authors and Continuum VP Toby Bottorf to learn how service design connects strategy to...

On Election Day 2016, Sam Aquillano, Executive Director of Design Museum Foundation, biked over to Continuum’s Boston studio for a conversation with Jon Campbell, our steadfast SVP of Experience and Service Design. Get an earful of these two talking excitedly about the value of public design and the challenges of designing in public. In this freewheeling conversation, the guys rethink everything f...

John Wilbanks, Chief Commons Officer of Sage Bionetworks, says “the very containers” that we used to put data in, “that kept it human-scale,” have been “blown to bits.” The question is: How do we pick up the pieces and reassemble them in the aftermath? In this "Resonance Test" podcast, Wilbanks and Continuum SVP Mike Dunkley dive down into the many issues surrounding healthcare data. “We basically...