Tal Shnall

The Elevated Hospitality Podcast

Business EN ↓ 68 episodes

The Art of Hospitality Podcast is a learning and development platform that will help you elevate your hospitality and customer service skills to the next level.

Author

Tal Shnall

Episodes

Why emotional connections is the key to guest loyalty! 02.11.2025 7:33

In this episode, Tal shares the CARE model of guest connection!

Unlocking Your Success: The Power of Attitude in Hospitality! 26.10.2025 7:44

What are the characteristics of the attitudes in hospitality?

Emotional Intelligence: The Key to Hotel Service Excellence! 19.10.2025 7:44

Success in hospitality depends on how effectively we can understand and relate to how our guests feel at each interaction.

Equipping Your Hospitality Team For Success 12.10.2025 7:42

The positive effects of equipping others are remarkable. It does take intentionality, commitment and grit to the process. Take others with you and help them become the best version of themselves.

The Power of First Impressions 05.10.2025 8:20

First impressions set the tone for your guests experience. You want to always exceed those moments and wow your guests from the moment they arrive!

Coaching Skills that make a Great Leader 28.09.2025 8:06

What does it take to coach and empower your team to elevate their hospitality?

Service vs. Hospitality 21.09.2025 7:03

Is there a distinction between service and hospitality? Do we need both to create genuine connections and provide exceptional service?

Layne Wheeler-A World Class Concierge In The Heart of Texas 08.09.2025 43:19

Tal invited Layne Wheeler who is a world renowned concierge dedicated to delivering exceptional elevated guest experiences.

Hospitality is an emotional business 31.08.2025 20:20

Our last conversation with world renowned excellent service trainer Bernie Vasquez. He shares his passion and love for soccer and what legacy he wants to leave behind.

Bernie Vasquez-Training Luxury Hospitality 27.08.2025 20:50

Bernie Vasquez and Tal discuss best practices and strategies to train people in luxury hospitality.

Polish Your Service with Bernie Vasquez 24.08.2025 25:09

Tal invited one of his mentors to the show. Bernie Vasquez is a world renowned luxury hospitality trainer working with the most prestigious hospitality brands in the world.

How do you leave a legacy of Hospitality? 07.08.2025 20:53

This is part three of the conversation with Bill Bretches. He shares his vision for his legacy.

Bill Bretches-Elevate Your Culture 31.07.2025 23:47

Bill Bretches shares how to elevate your company culture to the next level.

Bill Bretches-A Legacy of Hospitality Mentorship 27.07.2025 27:38

Joining Tal on the podcast is one of his mentors, Bill Bretches. You don’t want to miss this one.

How Hospitality Leaders Empower Their Employees to Thrive 13.07.2025 5:56

Tal shares five strategies on how to empower your employees and make them thrive

Six Strategies that are shaping luxury hospitality 06.07.2025 7:58

In this episode, Tal shares six strategies that are shaping luxury hospitality from his experience in working with luxury hotels brands. This is part one.

In Hospitality, we’re always on stage! 29.06.2025 5:49

Why is it important to remember that we are performing for our guests and delivering exceptional service.

Turning Managers into Leaders 31.05.2025 51:22

A conversation with Luis Aguilar VP of Operations for Structure Hospitality!

How every business can adopt a hospitality mindset? 25.05.2025 7:50

If every business can adopt a hospitality mindset, they’ll win more customers and repeat business. In this episode, I will share with a few strategies on how to have the hospitality mindset for your business.

Creating Memorable Hospitality 17.05.2025 5:48

In this episode, I share a great story and strategies on how to be memorable and make a positive difference with our guests.

The Art of Hospitality-The human touch 11.05.2025 5:25

You can provide genuine hospitality no matter what your profession is. It’s about relationships and making people feel seen, heard and loved.

The power of mentoring in hospitality 03.05.2025 5:44

Why mentorship is more important than ever in hospitality?

Happy Employees make Happy Guests 26.04.2025 5:42

Why employee happiness is the key to guest satisfaction?

The Power of a Smile in Hospitality 19.04.2025 6:24

Why a genuine sincere smile can make a positive difference with your guests and clients.

Hospitality is a Team Sport 06.04.2025 5:26

Why it’s important to have a team spirit in hospitality?