The DYOJO Podcast

The DYOJO Podcast LIVE Episode 49   The DYOJO Podcast is sponsored by Be Intentional: Culture, written by a collaboration of talented authors from various service based industries. This book discusses real world examples of how the small things either enhance or undermine your efforts to develop a thriving workplace culture. Available in Kindle and paperback - thedyojo.com/book2   ...

Guest: Bill Wilson  Founder and CEO at InsuranceCommentary.com  Author of When Words Collide (and many more)   Co-Host: David Princeton  Former guest of TDP & Pro vs Joe  Principal Consultant, AdvocateClaimService.com   We will be discussing Bill's phenomenal book, When Words Collide: Resolving Insurance Coverage and Claims Disputes, with an emphasis on property c...

PART 1 Friday, January 29, 2021 we awoke to news that one of our posts was tagged as "partly false" by the crack team of "independent fact checkers" at FB. Clearly Kevin has something to hide...thankfully FB acted swiftly in the best interest of the most vulnerable among us to notify the public of this errant material aimed at infecting the unsuspecting minds of the fragile public. I’m glad filth...

The term “Founding Father” comes from the March 2007 cover of Cleaning & Restoration Magazine. Pete Consigli wrote an article titled The Four Faces on Mount Restoration wherein he said this about Claude’s entrance into the carpet cleaning profession,    “In the mid to late 1970s, Claude was a struggling young father and carpet cleaner with two little mouths to feed. With only $35 dol...

Kevin Hussey has tried it all when it comes to working with plumbers to acquire more water damage mitigation work. He runs a successful property restoration company out of Baton Rouge, Louisiana which is currently a part of the DKI Network.    Kevin joined The DYOJO Podcast for a candid conversation regarding the ups and downs of his journey in the property insurance claim restoration in...

On Saturday, January 16, 2021 Bryan Close and myself will be joining forces again for Pro vs. Joe (the podcast within The DYOJO podcast) to discuss creative expression and workplace culture with Danny Morgan.   This will be our first attempt at a LIVE, please join in on the discussion at 8pm PST.    Danny, aka Suganuts, will discuss the importance of creativity:    As an o...

The DYOJO Podcast LIVE w/ Ken Larsen CR WLS FLS CLS CMP CSDS (Episode 46)   This was recorded LIVE on Thursday, January 14, 2021 at 830am PST.   The DYOJO Podcast will be switching to a LIVE format, with episodes releasing Thursdays at 9am PST - www.youtube.com/thedyojo - also broadcast to Jon's LinkedIn and Facebook.   This show is sponsored by the NEW BOOK from Jon Isaacson and a...

Kevin Hussey, CEO & President of United Fire and Water Damage (Baton Rouge, Louisiana), joins The DYOJO Podcast to discuss: His journey from carpet cleaning in Colorado to helping Blockbuster video recover from Hurricane Katrina Meeting a “nice Southern girl” and making roots in Lousiana Joining the DKI network The challenges and advantages of hiring an “integrator” when you are an “innovator”...

Books by property restoration professionals for insurance claims professionals, The DYOJO suggested reading list 2021: The 24HR Tech by Andrew McCabe - Step By Step Manual To Increase Mitigation Profits And Reduce Training Time To Just ONE DAY! Get Out of the Truck by Idan Shpizear - Build The Business You Always Dreamed About Unqualified Success by Rachel Stewart - Bridging The Gap Between Where...

Companies that invest in their employees (inputs) will find that they can increase their profits (outputs) by producing team members that are more engaged and less likely to leave (retention). The common adage goes something like this, Manager 1 asks, “What happens if we invest in training and developing our employees and they leave?” Manager 2 responds, “What happens if we don’t and they stay?” R...

I originally reached out to Alex Blagojevic regarding a post from LinkedIn on the importance of technology in the property claims assessment process, "I’ll be on site conducting a 360 degree scan of a water damaged unit. With my site scope and virtual scan, a control estimate will be conducted by our Xactimate team within a matter of days. It’s truly incredible what our new technology can capture...

This is our first attempt at a LIVE recording of The DYOJO Podcast and our guest Jeremy Watkin, Director of Customer Experience and Support at NumberBarn out of San Diego, California, was up for the challenge.    We asked Jeremy to share his perspectives and experiences with the following topics related to customer experience (CX):    How do you start a customer service center...

Mark Springer, CEO of Dayspring Restoration (Bozeman, Montana) and president of Restoration Industry Association (RIA) joins The DYOJO Podcast to discuss:   The Mark Springer origin story   His dad started Dayspring Restoration in 1989 as a small side business. Mark was the only guy in high school with a cell phone, not to be cool but so that his dad could get ahold of him to respond to...

An operations manager, Canadian commercial adjuster, CEO and chief strategy officer walk into a podcast...Chris Phillipsen, Alex Blagojevic, Kevin Hussey and Jeff Turner join The DYOJO Podcast to discuss their experiences with Docusketch. Before the hate mail starts rolling in, please understand that in my mind I thought of the multi-member podcast panel before I heard Gerrett Stier's GMS Podcast...

Shannon Tymosko, aka Lady Voltz, electrical apprentice and ambassador for Kickass Careers, joins The DYOJO Podcast to discuss empowering yourself and your team to thrive not just survive. Shannon went to college, earned her degree and worked for 10 years, eventually promoting to management but wasn't thriving personally or financially. A friend invited her to assist with a kitchen remodel and she...

Chris Stanley, prolific writer and founder of IA Path, joins The DYOJO Podcast to discuss claims from "the other side"  Chris went from never having changed his own oil to learning automotive appraisal and claims adjusting. His father-in-law became the Mr. Miyagi to his Daniel-Son (this is a Karate Kid reference for our younger audience), teaching him the ways of the independent adjuster.&nbs...

Andrew G. McCabe, aka The Godfather of Remote Estimating, returns to The DYOJO Podcast Episode 37 to discuss Lessons Learned the Hard Way. Andy was a guest on Episode 5 sharing his thoughts on innovation in relationship to his experiences with Matterport and other technological advances for construction scoping and property restoration estimating. During this Pro vs. Joe discussion, Andy shares so...

Lisa Lavender, like many in the skilled trades, wears SEVERAL hats.    On Episode 36 of The DYOJO Podcast she shares some of her keys to success and the lessons learned along the way of her 20 plus year career in construction and training.    Lisa has a monthly column in Restoration and Remediation Magazine (R&R), Restoring Success, where she regularly drops tidbits of wisd...

They call Jon Isaacson "The Intentional Restorer", but our guest David Princeton of Advocate Claim Service, proves why Jon is not called "The Factually Accurate Restorer".    This is the second half of a discussion with David for Pro vs. Joe 008, following Pro vs. Joe 007 (aka The DYOJO Podcast Episode 32).    For this discussion, David, Jon and co-host Bryan Close review some...

Idan Shpizear, CEO of 911 Restoration "The Fresh Start Company" discusses: The story behind his first book, Get Out of the Truck, and how he enjoys encouraging entrepreneurs to pursue their dreams by sharing his experiences doing things the hard way. Idan believes that too often we OVER estimate what we can accomplish in one year, leading to frustration and burnout. But, we  also UNDER estima...

Stephen Harrington, of Cross Insurance and The Diva of Insurance, joins us to discuss:   His unique employment agreement that has led to grow for all parties   The importance of unleashing creativity at work as it helps the organization, the team and the employees   Specializing in something no one else wants to do can be a great career hack for yourself    Stephen is an i...

We had such a good time that this episode had to be split into two segments. My editing program would not allow me to release this as one long "Joe Rogan" style episode.    Pro vs. Joe 007 - Part 1 with David Princeton of Claim Advocate Service joins us all the way from Wisconsin to discuss:   * The difference between a public adjuster and a claims advocate  Options for ho...

Leading others requires a unique skill set that has to be developed over time. Every day we see people thrown into management without any training and little support.    Our guests, Megan Biever and Kelsey Isaacson, of Step Up 2 Success, share their experiences with Positive Behavioral Interventions and Supports (PBIS). This is utilized in schools to help students who have need for addit...

In this audio bonus created by and starring Jon Isaacson, The Intentional Restorer and acclaimed author of Be Intentional: Estimating, we break down the cognitive dissonance associated with “common sense”.    Using the example of a manager being upset that a technician did not strap down a piece of expensive equipment in a property restoration company as a springboard to understanding wh...

Simple tips to help you understand how to build wealth.   Key strategies for entrepreneurs to set their business up for success.   Ways that owners/managers can help their employees understand money.   Terrilski Davis, Sr. is a Veteran Business Owner and Entrepreneur who specializes in assisting first time home buyers, veterans and entrepreneurs secure approvals and lending when the...