The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

You've likely seen Jan Young in various Customer Success communities such as the CS Office Hours and Rev Room . Most recently, she has launched JanYoungCX , providing courses, coaching & consulting in customer led growth. Her contributions to the CS community are numerous and always valuable, which is why I was so delighted to have her on the show! In our conversation, we discuss (among o...

I thoroughly enjoyed my conversation with Jeff in this week's episode. Most of you will probably know him from Gain Grow Retain and his constant presence on LinkedIn. I was excited for this interview as Jeff has talked with so many amazing CS leaders and as such, has had his finger on the pulse for quite a few years now. In this episode, Jeff and I discuss the evolution of Digital Customer Su...

If deep intel on how to develop a Customer Scorecard is what you want, then this interview with Jeff Beaumont will deliver! Jeff is someone who has spent a lot of cycles thinking critically about the topic of health scores and digital CS in general...we are the lucky ones who benefit from the knowledge he's attained. In this episode, Jeff and I discuss the anatomy of digital motions, his key...

Bhavani Prasad currently serves as a Team Lead on one of Gainsight's Customer Success Consultant teams. In this role, he has a ton of exposure to how different companies are going about implementing their digital customer success strategies. I was excited to interview Bhavani to learn what, from an administrator's perspective is imperative in getting digital cs strategies off the page an...

Not only does Chad Horenfeldt have an incredible background in CS, published his own podcast (along with other great content) and is involved in various CS organizations...but he's working on a new book as well! I was excited to chat with Chad about his own Success and Failures (hint hint) in establishing and running Digital CS programs. Chad's LinkedIn: https://www.linkedin.com/in/chadh...

Mickey Powell (co-founder of UpdateAI) has been at the forefront of the discussion around the use of generative AI in customer success. He is the author of ChatGPT for Customer Success , an e-book which explains the basics as well as some advanced use cases for AI in CS. Mickey's LinkedIn UpdateAI Resources Mentioned in this Episode: Good Strategy Bad Strategy: The Difference and Why It Matte...

In this first episode of The Digital Customer Success Podcast I introduce what we are trying to do here, which is to create community around digital CS and to pull you in on conversations we'll be having with industry innovators. Support the show +++++++++++++++++ Like/Subscribe/Review: If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and...