The Dentalpreneur Podcast w/ Dr. Mark Costes

In today's episode, we're diving deep into the art of same-day dentistry with Dr. Ben Kacos, founder of CMOshare Ryan Gross, and host Dr. Mark Costes. They break down the critical systems behind becoming a same-day clinical powerhouse—from expanding your team and optimizing your facility, to building a hustle-driven culture and offering flexible financing options.  Plus, they share real-world stra...

In today's episode, Dr. Mark Costes checks in from Roatan, Honduras, during the final day of the Smile Outreach International mission trip. Joined by Laura Kolar, Executive Director of SOI, and Dr. Winston Feng, the team reflects on a monumental week of service where they treated over 500 patients. They dive into the challenges and triumphs of dental care in remote areas, from bloody cleanings to...

In today's Part 2 episode, Dr. Aaron Nicholas continues his high-impact presentation, focusing on the often-overlooked skill of patient communication and how it directly drives case acceptance. He breaks down how to shift from technical jargon to relatable, fifth-grade-level language that patients can understand and act on. With real-life examples, he outlines how to present urgency without overpr...

In today's Part 1 episode, we welcome the first-ever DSI Black Belt Coach, Dr. Aaron Nicholas, who delivers an eye-opening and often humorous presentation titled "Too Efficient? Or Too Efficient." Dr. Nicholas dives deep into the philosophy and practical application of efficiency in dentistry, exploring the fine line between streamlining and sacrificing quality. He shares personal stories—from nea...

In today's Part 2 episode, Dr. Ben Kacos explores the comprehensive evolution of onboarding, team training, and leadership development in a thriving dental practice. From setting clear 30/60/90-day goals to implementing tiered compensation models, Dr. Ben breaks down how transparency, coaching, and culture-building create empowered, self-motivated teams. He shares practical strategies like the "Bi...

In today's Part 1 episode, we dive into the evolution of effective team training in dental practices. From humble beginnings with a small, disorganized staff, Dr. Ben Kacos shares how he transformed chaos into a cohesive, high-performing team culture. He outlines foundational strategies including roundtable post-mortems, building a living team handbook, clinical and communication calibration, and...

In today's episode, Dr. Mark Costes sits down with returning guest Cory Pinegar, CEO of the fast-growing dental service company Reach. Cory shares his journey from purchasing the company for just $1 at age 22 to scaling it into a team of over 200 employees, with accolades from Inc. 500 and the Salt Lake Tribune. The conversation explores the essential balance between AI and human touch in service...

In this episode, Dr. Bill Keith breaks down the exact AI tools he's using to streamline everything from onboarding new patients to managing phone calls and analyzing data from Open Dental. He shows how tools like ChatGPT, Canva, and a custom voice assistant named Abby are changing the game in patient communication, scheduling, insurance verification, and marketing—without needing a tech background...

Dr. Bill Keith opens the doctor's session by pulling back the curtain on how a 20-op, high-efficiency practice outside Kansas City is using AI to run tighter systems, make faster decisions, and actually reduce day-to-day chaos. With a background in accounting and finance.   Dr. Keith breaks down complex concepts like SQL queries, Open Dental integration, and real-time marketing automation into cle...

In today's episode, Dr. Mark Costes is joined by the GSD Queen herself, Ashlee Hirschfeld, for a jam-packed session on all things Dental Success Network. From navigating the transition from Facebook Workplace to WorkVivo, to tackling real DSN member questions about taking extended time off, managing front office distractions, investing in team certifications, and hiring personal assistants — this...

Dr. Monica Urda went from seven-day workweeks, 70% overhead, and burnout… to a streamlined, $5M practice built on systems, leadership, and relentless execution. In this powerful talk, she breaks down how she scaled from a cramped four-op space to a thriving 14-op facility—without adding providers too early or sacrificing her personal life. This is a masterclass in real-world efficiency. Monica sha...

In today's episode, Dr. Mark Costes sits down with Steve Hollingsworth—media producer extraordinaire and the man behind the daily content for Dental Success and Smile Outreach International. Recorded from their makeshift studio in Roatan, Honduras, this episode captures the raw, real, and deeply meaningful moments from their latest dental mission trip.  Steve shares his perspective on the unique d...

In this mastermind recap, Dr. Mark Costes and the Black Belt Coaches share hard-earned truths on leadership, systemization, and the non-negotiables that build a resilient team and a real business. From honoring the people who built their practices into machines to the cost of avoiding tough conversations, this session pulls no punches. Whether you're struggling with staff that no longer fit, partn...

Live from Roatán, Honduras, Dr. Mark Costas shares a raw behind-the-scenes look at mission dentistry in some of the toughest conditions imaginable—no suction, limited tools, storage containers turned operatories. This isn't about comfort. It's about impact. With Smile Outreach International, Mark and his team are building sustainable clinics across the globe, from Mexico to Tanzania, creating long...

At Kay Lange's wedding, Mark delivers a powerful tribute to the woman who rose from personal assistant to President of Dental Success Companies. From climbing Kilimanjaro to leading a 9-figure organization, Kay's journey is a masterclass in grit, leadership, and savage determination. Small in stature—massive in impact. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subs...

In this episode, Dr. Mark Costes leads a high-impact session during the DSI Mastermind Quarterly Meeting, breaking down what it takes to operate at a high level when life gets chaotic. He unpacks the mindset shifts, systems, and self-discipline that fuel consistent progress—without relying on rigid routines. From "No Whining Wednesdays" to maximizing team productivity like an NFL franchise under a...

In this episode, Dr. Mark Costes leads a high-impact session during the DSI Mastermind Quarterly Meeting, diving into the core themes of prioritization, leverage, and simplicity. After traveling through 20 cities and 5 countries—including multiple third-world regions—Mark shares hard-earned insights on leadership, fulfillment, and staying productive even while living out of a suitcase. From extrac...

On today's Part 2 episode of Dr. Mark Costes' interview with Matt Mulcock, CFP, managing partner at Dentist Advisors, they break down the evolving financial landscape for dentists. They discuss the rise of private equity and DSOs, how practice valuations have shifted from collections-based to EBITDA multiples, and the critical decision-making process when considering a sale.   Matt also emphasizes...

On today's Part 1 episode, Dr. Mark Costes welcomes Matt Mulcock, CFP, managing partner at Dentist Advisors and co-host of The Dentist Money Show. Fresh off a trip to Nicaragua together, they dive into Matt's journey from the fitness industry to becoming a trusted financial advisor for dentists. Matt shares the importance of working within a niche, the differences between commission-based and fee-...

On today's episode, Dr. Mark Costes breaks down the psychology behind patient communication, case acceptance, and building trust through ethical persuasion. He emphasizes the importance of empathy—especially when patients share negative past experiences—and explains why you should never throw a colleague under the bus. Instead, focus on making the patient feel heard and understood. Dr. Costes intr...

On today's episode, we dive into the power of nonverbal cues, emotional intelligence, and the science behind human connection. Dr. Mark Costes starts with an engaging exercise on facial expressions—teaching us how a genuine smile builds trust while a fake one sends negative signals. He then unpacks the impact of energy and attitude in both personal and professional settings, revealing studies that...

On today's episode, Dr. Mark Costes sits down with dental attorney Matthew Odgers, founder of Odgers Law Group, to break down the legal essentials every dentist needs to know. Whether you're buying, selling, or entering a partnership, Matthew shares expert insights on avoiding costly mistakes, negotiating lease agreements, and structuring airtight contracts.  They also discuss the importance of du...

On Part 2 of Dr. Mark Costes' interview with real estate investor and entrepreneur Paul Moore, they dive deeper into the philosophy of "boring investing." Paul breaks down the difference between speculative investing and steady, recession-resistant strategies, explaining why patient, long-term investors tend to come out ahead. He shares insights on syndications, passive income funds, and the impor...

On today's Part 1 episode, Dr. Mark Costes welcomes back real estate investor and entrepreneur Paul Moore. Paul shares his journey from being an entrepreneurial risk-taker to embracing the "boring investor" philosophy, a strategy focused on steady, recession-resistant real estate investments. He discusses the pitfalls of hands-on real estate investing for busy professionals, the importance of pick...

On today's episode, Dr. Mark Costes shares the core drivers of a world-class dental organization and why mindset, leadership, and systemization are the keys to long-term success. He reflects on the toxic scarcity mindset in dentistry, the importance of surrounding yourself with the right people, and why personal accountability is a non-negotiable trait of top-performing dentists.  Mark also breaks...