The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices

In this week’s episode, Dr. Rich gives fifteen fantastic rules that will apply to your dental practice….and life! It’s kind of like summer reading for dental people. Then in our mystery shopper calls we throw up some real softballs – I’m a new patient, I need a few crowns, and I want to come in. Were any appointments made? Listen to find out.

Successful case acceptance in dentistry can be so mysterious – but in this episode of The Dental Practice Fixers Dr. Rich reveals two “Obvious Secrets” that will help your patients get the dental treatment they need! Then on our secret shopper calls we go back to the basics of a potential new patient needing a cleaning. But… there’s a little twist added, and it has to...

Online reviews are the number one requirement for potential dental patients finding your dental practice online. In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Rich gives some quick tips on how your practice can get tons more reviews – and reveals the biggest no-no when asking patients for reviews. Then on our mystery shopper calls we see how easy it is to tel...

How do dental practices deal with inflation? Should I pay someone to cover my phones when the office is closed? Does scripting work? Is Dr. Rich a hypocrite? On this episode of The Dental Practice Fixers dental podcast for dentists we cover these listener questions and more! Plus, of course our usual mystery shopper calls – HOLD PLEASE!

Can you actually get dental crowns at the local auto body shop? Hopefully not, but here’s an important dental lesson about dental ccown treatment acceptance  Dr. Rich learned when he went to get an estimate for some car work. And then on our mystery shopper calls we do something we’ve never done before. Let’s put it this way – this week’s calls do NOT go south!! But t...

What’s YOUR Financial Policy? Does your dental practice have a written financial policy? Do you even need one? On this episode of The Dental Practice Fixers podcast, Dr. Rich talks about how purchasing a new pair of glasses made him realize that a proper financial policy can be summed up in two words! Then the theme continues with our mystery shopper calls – “Can I pay for four c...

How To Easily Confuse A Patient! We start with a great listener question about the proper way to handle a caller who is not ready to appoint. The theme continues on the mystery shopper calls where Dr. Rich poses as a patient who needs $20,000 worth of dental treatment. Surely the person on the phone tries to appoint him, or at least asks for some contact information. Well stop calling me Shirley,...

Why Didn’t My Last Dentist Tell Me This? When a patient asks a tough question about their last dentist, we need the right answer and we need it right away! On this episode of The Madow Dental Podcast, Dr. Rich gives some great answers to a couple really tough patient questions. Then it just gets totally bizarre with our mystery shopper calls. You gotta hear them! And if you have a question for &#8...

My Patients Only Want What Insurance Covers! Is this really true, or is the practice subtly putting patients into this insurance mindset? We hear it from dentists and team members everywhere – “my patients are driven by insurance.” In this episode of The Madow Dental Podcast we dig a little deeper and discover that maybe it’s the practice itself that is insurance dependent!...

Sometimes dentists and team members let the little things drive ourselves crazy! On this episode of The Madow Dental Podcast we respond to a listener who is doing just that. It will help you deal with the day-to-day dental practice frustrations. Then on our mystery shopper calls Dr. Rich poses as a patient who wants $6000 worth of treatment but just has one simple question. Can anyone handle it co...

What’s the best piece of advice ever given by a dental consultant? In this episode of The Madow Dental Podcast, Dr. Rich reveals what that is, and what it means to your practice. Then our mystery shopper calls take a weird twist, and we wind up with instructions on how to have the perfect voicemail message in your practice! For more information on The Madow Center, please go to madow.com Hig...

In dentistry, it’s super important to lead our patients to the next step, whether that is scheduling treatment, becoming a patient in your practice, or anything else. In this episode of The Dental Practice Fixers, Dr. Rich shares a story and a great quote that will demonstrate the importance of telling our patients what they need to do next. Then on our secret shopper calls, something AMAZIN...

One of the craziest things that dentists say is “my patients have a low dental IQ!” On today’s episode of The Madow Dental Podcast, we will find out why that phrase is not only ridiculous, but downright dangerous! Along those lines, Dr. Rich shares one of the big mistakes he made early on in his dental career. And then we go to our secret shopper calls. But this week something RE...

In this episode of The Madow Dental Podcast, Dr. Rich fields a great listener question that will give you a lot to think about if you are considering ways to grow your dental practice. The question refers to opening up a satellite office! Then in our mystery shopper calls, we ask a very simple question: “Do you do cosmetic dentistry?” This should result in an instant appointment being...

There is a word in dentistry that is so important your practice could sink without it, or at the very least, seriously underperform. On this episode of The Madow Dental Podcast, Dr. Rich reveals what that word is, and how a trip to buy some jeans made him realize how important that word is in dentistry. We close with three major lessons and three totally disastrous mystery shopper calls. You gotta...

Does everyone in your office truly understand why certain clinical decisions are made? For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing instead of a prophy? Do an endo in-house instead of referring? It’s something we might not think about too much, but every single person on our team (yes, front office people too) will benefit by ha...

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What’s Your Office Elevator Pitch? Do you have an “elevator pitch” for your practice? Do you have a concise way to tell a potential new patient why they should come to your office over anyone else’s? Well, you should, and that’s what we talk about on this episode of The Dental Practice Fixers! The theme is continued with our “Mystery Shopper Calls” with a...

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Get Patients To Ask YOU For Whitening! Wouldn’t it be great if patients asked you to whiten their teeth? In this episode of The Dental Practice Fixers, Dr. Rich will show you exactly how to do just that, including a simple way to make your patient exams better and more complete. Then on our mystery shopper calls we continue a “back to the basics” theme to demonstrate how most pra...

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