The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices

Have you ever wondered how someone ends up as a dental podcaster, speaker, writer, author, coach, and key opinion leader? Well… a lot of people have been asking me that lately. So on this very special episode of The Dental Practice Fixers, I’m pulling back the curtain and sharing the path I took — the good, the bad, and the unexpectedly amazing. You’ll hear some wild stories (yes, including the as...

Some things are better left unsaid — especially in the dental chair. In this episode, Dr. Rich runs through 20 real-life phrases actually heard in dental offices (yes, even his), from “Your insurance sucks” to the dreaded “OH SH*T!” You’ll laugh, you’ll cringe, and you’ll probably recognize a few. More importantly, you’ll learn why certain words instantly erode trust and how to replace them with l...

Confused patients don’t say yes — they say “I’ll think about it.” Dr. Rich breaks down how weird drug commercials (yep, that one) reveal the secret to gaining trust, boosting case acceptance, and making your whole team sound like pros. Also: Is your website quietly scaring patients away? Key Takeaways Clarity Wins Every Time: Patients don’t want choices—they want confidence. They’re not begging fo...

In this episode of The Dental Practice Fixers podcast, Dr. Richard Madow shares three simple but powerful questions that can transform your patient relationships—and your entire practice. Whether you’re a seasoned dentist or just starting out, these questions will help you build deeper connections, uncover hidden treatment opportunities, and create an experience your patients won’t forget. P...

In this episode of The Dental Practice Fixers podcast, Dr. Rich shares a memorable and cringe-worthy moment from his early days as an associate — and the powerful lesson it taught him about leadership, language, and team morale. You’ll hear simple, real-world examples of how the words we use every day shape our practice culture, build (or break) patient trust, and influence how our team members fe...

What do barefoot patients, expensive coffee, and a small shoe factory have in common? In this episode of The Dental Practice Fixers podcast, Dr. Rich shares a strange but true story from a Seattle café and ties it into a powerful lesson about opportunity, mindset, and making the most of what’s right in front of you. You’ll also hear a business fable with a surprising dental twist — and learn why y...

In today’s episode of The Dental Practice Fixers podcast, Dr. Richard Madow shows how a situation that arose at Hell’s Kitchen in Las Vegas can teach all of us how to better handle difficult conversations that come up in our dental practices. Then we have a mystery shopper call that will teach us what NOT to do!! Check it out now! Key Takeaways: Difficult conversations can be handled w...

What do patients really want when it comes to treatment options? Do they want freedom OF choice or freedom FROM choice? Find out in the very important episode of The Dental Practice Fixers podcast for dentists and team members. And then of course we do our mystery shopper calls!! Don’t miss it! Key Takeaways: Patients don’t want lots of treatment options — they want clarity and confide...

There’s a dirty little secret about dental podcasts, and it’s just one of the many things that Dr. Richard Madow reveals on this episode of The Dental Practice Fixers. Then we go to our mystery shopper calls and figure out the best way to answer the question “why isn’t fluoride treatment covered by my insurance?” So much great stuff here – give it a listen!! Key...

Are you turning patients off by telling them what you DON’T do instead of what you CAN do? On this episode of The Dental Practice Fixers podcast, Dr. Richard Madow shares a story that shows what NOT to do at your practice! And then we do some mystery shopper calls about clear aligners. Don’t make this mistake!!!   Key Takeaways: Too many dental practices reflexively say “we don’t…...

On today’s episode of The Dental Practice Fixers, Dr. Rich shares three quick dental practice lessons learned from everyday life, and shows how you can generate even more of these lessons in your practice and life. Then – three of our famous mystery shopper calls, and we end the whole deal with a tribute to an old friend. Great episode!! KeyTakeaways Three Dental Practice Lessons from...

What could the world’s most successful musician and the “Big Game” have to do with your dental practice? Turns out, a lot! If you want to provide an amazing patient experience and overcome your barriers to practice growth, don’t miss this episode of The Dental Practice Fixers podcast. Key Takeaways Embrace the power of experiences and adaptability to create a thriving denta...

Yes – by using these two things you already have you can boost your production, new patient numbers, and more! That’s what Dr. Richard Madow talks about on this episode of The Dental Practice Fixers podcast. And then, on our mystery shopper calls, one of the worst things we’ve ever heard happens!! Don’t miss it!! Here are some very important and easy ways to help enhance yo...

A great dental practice lesson, learned at (of all places) the optometrist’s office, is highlighted in this episode of The Dental Practice Fixers podcast for dentists and team members. It’s a great lesson, and of course it’s followed by our mystery shopper calls!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newslet...

In this episode of The Dental Practice Fixers podcast for dentists and team members, Dr. Richard Madow reveals a huge mistake he made early on in his practice, and what we can all learn from it. Then of course, we do some mystery shopper calls. Will there be a winner? Listen to find out!   Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for...

In this special year-end episode of The Dental Practice Fixers Podcast featuring mystery shopper calls, Dr. Rich shares ten things he does every morning – and if you do them too your day will be off to a great start! And of course we end with some mystery shopper calls, including one of the strangest ones ever! On this episode of The Dental Practice Fixers podcast for dentists and dental tea...

Sometimes in the dental office we say things that could have been said so much better!! So why turn off patients by saying the wrong thing? On this episode of The Dental Practice Fixers podcast for dentists and dental teams, featuring secret shopper calls, you learn what to say, how to say it, and what NOT to say!! Here are some very important and easy ways to help enhance your practice and your l...

Are you ready to make 2025 your best year ever? In the very special episode of The Dental Practice Fixers podcast for dentists and team members, Dr. Richard Madow shares ten things you can do right now to make your 2025 totally amazing! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice buil...

We cover two topics plus more on this episode of The Dental Practice Fixers! First – is your practice “Sideways?” What does that even mean? And is SEO worth it for your dental practice?  Listen to find out. Then, during our famous mystery shopper calls, we put a new twist on the value of SEO. Dentists and dental team members, listen to find out the answers!   Here are some v...

There’s a way to get your patients excited about the dental treatment they need, and it doesn’t involve selling. Find out just what it is on this episode of The Dental Practice Fixers podcast for dentists and team members. Then, on our mystery shopper calls, something happened that hasn’t happened in months! You gotta hear it!!   Here are some very important and easy ways to...

Are you a people-pleaser? Someone who dreads conflict? A perfectionist? You can find out on this episode of The Dental Practice Fixers podcast. Plus, we’ll tell you a simple, no-cost thing to add to every exam that will WOW your patients. And of course, there’s our famous mystery shopper calls – all on the episode of the best podcast for dentists and the best dental team members...

Can you beat the DSOs when it comes to service and quality without sacrificing your fees? How about when it comes to great pricing on dental supplies and more? The answers are yes and yes – and in this episode of The Dental Practice Fixers you’ll see how. Plus – mystery shopper calls!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sig...

Are you a legendary dentist, team member, and practice? Are you the type that people talk about (in a good way!) and refer others to? It’s not that tough, and you’ll learn how in this episode of The Dental Practice Fixers podcast. Plus – we do mystery shopper calls to real dental practices – and you gotta hear them! Here are some very important and easy ways to help enhance...

Better team meetings, enhanced patient communication, reversing insurance denials, article summaries, and more – these are just some of the things you can do with artificial intelligence in your dental practice! In this episode of The Dental Practice Fixers podcast featuring mystery shopper calls, we’ll show you how. And speaking of mystery shopper calls, in this episode, “Chatty...

There are five dental phrases that I’m not only tired of hearing, but they can be detrimental for you and your practice. Hear what they are on this episode of The Dental Practice Fixers podcast for dentists and dental team members. And of course we do our famous dental mystery shopper calls. You won’t believe the missed opportunities on today’s calls. Wow!! Here are some very imp...