The CXChronicles Podcast

In this episode Adrian discusses a recent Madallia report, the global leader in customer experience management, together with Ipsos, the leading independent market research company, announced the findings of the Customer Experience Tipping Point survey. More than 8,000 consumers were surveyed across the US, UK, France, and Germany. The findings reveal that customer experience is the top reason con...

In this episode we talk with Nate Chai, Head of Customer Experience Operations @ Thumbtack -- Nate oversees Thumbtack's massive CX team spread between Salt Lake City, San Francisco and the Philippines. Nate and Adrian talk through team, tools, process and feedback in this episode of the CXChronicles Podcast. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchron...

In this episode of CXChronicles Podcast, Adrian and the CX Nation discuss how streaming services like Netflix, Hulu, Amazon TV and others are trouncing the traditional cable companies in customer experience and satisfaction. Check out more information on our website at CXChronicles.com! Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagr...

In this episode Adrian does a CX Weekly Update tribute to Anthony Bourdain after the unexpected news this week. Adrian talks about what Anthony Bourdain meant to finding and curating new experiences and using those lessons to enhance your life. He seemed to have it all figured out. CXChronicles will miss him and the CX Nation salutes Anthony Bourdain. Reach Out To CXC Today! Support the show Conta...

In this CXChronicles CX Weekly Update -- Adrian dives into 13 ideas for how your company + can improve their ability to hone their CSAT (customer satisfaction scoring and surveying). There's a number of different ways to get customer feedback -- CSAT reporting has one of the tried and true methods for collecting customer feedback. Listen to this CX Weekly Update to get ideas for your customer...

In this episode Adrian talks with Abdullah Khan, Head of Customer Support at FuboTV in NYC. Abdullah oversee the entire customer experience at FuboTV and shares his personal customer experience and service story with the CXNation. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website E...

Adrian chats with fellow Buffalonian Garett Smith in this episode about customer experience, customer service, sales and working with customers. Garrett share his story about being a sales leader who's always remained focus on creating optimal customer experiences. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles...

CX Weekly Update about 10 things to avoid doing while supporting or servicing your customers. Common mistakes that can be costly -- think about positive customer experience. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com  Remember To Make Happin...

Check out our list of the best product review websites for B2B and B2C companies. Keep in mind that every industry has niche sites, too. For instance, those in the restaurant industry may want to be on UrbanSpoon or OpenTable. This podcast won't get into sites that are specific to one industry, but it will provide review sites that apply to businesses in almost any industry. Reach Out To CXC...

In this episode Adrian talks about a recent Forbes article that talks about great Customer Experience is a combination of design thinking and agile marketing. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com  Remember To Make Happiness A Habit!!

In this episode Adrian speaks to Steven Carleton, Founder of Customer Matters & former CX Executive at Ebay. Steven and Adrian talk about his personal customer experience journey and shares insights about working with customers at a global company like Ebay, Apple and Sun Systems. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram...

In this episode Adrian dives into 4 CX Myths Holding Your Business Back. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com  Remember To Make Happiness A Habit!!

In this episode Adrian speaks with Matthew Friedman, Head of Customer Experience at Cleanly in NYC. Matthew and Adrian talk all things CX-related and Matthew tells his personal story of managing and overseeing the CX team @ Cleanly. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website...

In this episode Adrian speaks with Connor Gillivan, CMO @ FreeeUp in Denver, CO. Connor chats with CXChronicles about how he's built his business, how he thinks about customers and tells his personal customer experience leader story. Check out episode 19 with Connor Gillivan on CXChronicles.com or Itunes! Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicl...

In this episode we review the latest report from Churn Zero about how you know its time to invest in customer experience and service technology. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com  Remember To Make Happiness A Habit!!

In this episode of CXChronicles Podcast we talk with Laura Marciano, Head of Customer Experience, Live at Vimeo. Laura chats with Adrian about the 4 CX Pillars to success and her personal customer experience journey as a leader. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Ema...

In this episode we talk with Mac Hansen, former head of Customer Experience at a software tech-giant that hails from the Redmond, WA area. Mac dives into his experiences leading the customer experience team and expanding their global reach into China and Australia. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click...

Adrian discusses the need for finding CX and CS leaders interesting in coming on the show and talking about their personal stories and experiences working in customer experience and service. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com  Rememb...

In this episode we talk with Bryan Mecozzi -- founder and head chef of Black Iron Bystro. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com  Remember To Make Happiness A Habit!!