Dorris Consulting International

The CX Tipping Point®

Government EN ↓ 77 episodes

The CX Tipping Point ® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.

Be sure to visit the podcast's website and support the creator: thecxtippingpoint.buzzsprout.com

Author

Dorris Consulting International

Episodes

EP 1 - Lee Becker: Perspectives on CX 26.01.2021 44:43

On this episode of The CX Tipping Point, we chat with Lee Becker, CX Evangelist from Medallia and formerly from the Department of Veterans Affairs (VA) and discuss his perspective on the importance of improving the experience of veterans, families and caregivers with the VA. Learn the secrets behind some of the VA’s successes at improving the trust veterans have in interacting with the VA as well...

Trailer 22.01.2021 0:46

Welcome to the CX Tipping Point podcast! This podcast brings together leaders from government and industry to reveal the secrets behind how we’re transforming customer and citizen experiences. On the show, we will chat with unsung heroes who work behind the scenes to improve the lives of citizens and government employees. We learn from the people who do it and the challenges they face. Thank you...