Steven Van Belleghem
The CX Podcast
Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology. Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
Author
Steven Van Belleghem
Category
Podcast website
Latest episode
Apr 26, 2024
Where to listen?
Podcasts in the app Replaio Radio Coming soonPodcasts are coming to the app soon. Install now and be the first to see a whole new take on podcasts
Episodes
Steven's week 131: News about Amazon, Uber Eats and McDonald's, Libra, YouTube and Alexa 21.06.2019 6:10
Hey everyone! In this week's show: Facebook launches Libra cryptocurrency, Uber Eats and McDonalds partner up for drone deliveries, Amazon’s acquisition of Whole Foods is not the success they hoped for, deepfake technology is becoming extremely convincing, YouTube launches a cool AR tool for makeup testing and Alexa can predict heart attacks! Enjoy!
Steven's Week 130: News about Spotify, Wallmart, Amazon and insurance startup Lemonade 14.06.2019 4:23
Welcome to a new update on marketing and technology! In this week’s episode: Spotify closes a podcast deal with the Obamas, Wallmart is testing in-home grocery deliveries, Amazon is launching a fashion app to find clothes online based on your photos, insurance startup Lemonade is coming to Europe and research shows that the patience of online consumers is limited to just three clicks.
Thinkers50 interview about Automation, AI and the Customer Experience 07.06.2019 26:11
I did a podcast with Thinkers50. They were so kind to let me share it with you. Thanks for having me.
Steven's week 129: News about Facebook's Libra, Amazon's Echo Show 5 and Amazon's iTunes 07.06.2019 3:39
Welcome to a new update! While we’re getting more details about Facebook’s cryptocurrency Libra, many big banks are introducing their own form of cryptocurrency. Amazon launches the lower-priced Echo Show 5 and Apple waves goodbye to iTunes. Enjoy!
Customer experience in a world of AI platforms 03.06.2019 16:20
A bonus-episode.
Steven's Week #128: News about Facebook, Amazone Alexa & 5G Technology 31.05.2019 3:37
Welcome to a new episode! BBC reported that Facebook will launch their own cryptocurrency, Amazon talked about the future of Alexa and announced three important items they want to work on and 5G is moving rapidly in South Korea. Hope you enjoy!
Steven's Week #127: News about Amazon, Deliveroo, ByteDance & The Boring Company 24.05.2019 4:05
Welcome to a new update! An interesting new investor for Deliveroo, there’s a new music streaming service by Chinese tech company ByteDance coming up, Amazon’s private labels aren’t effecting the sales of third party sellers on the platform and the Boring Company has some very exciting plans in Las Vegas. Hope you enjoy it!
Steven's Week #126: News about SpaceX, Uber, Google Assistant & 5G Technology 17.05.2019 4:26
Welcome to a new show! In this week’s update: Uber’s recent stock market adventures, SpaceX’s launches the first satellites in the light of its Starlink mission, Google Assistant is entering a new phase and the 5G war between Donald Trump and China keeps on escalating.
Steven's Week #125: News about Tencent, Singapore fintech, Amazon & 5G Technology 10.05.2019 3:30
Hello from China! In this week’s update: Singapore wants to introduce a virtual bank license to boost innovation in fin tech, Chinese tech giant Tencent is using AI to help diagnose and treat MS or Parkinson’s disease faster, the US urges the UK to boycott Huawei’s 5G services and Amazon Go agrees to accept cash payments in the States. Enjoy!
Steven calls with Rudy Moenaert 07.05.2019 27:39
In the past weeks Steven called with 6 people with a great interest in technology, data, ... In this last episode he talked with Rudy Moenaert, professor of strategic marketing.
Steven's Week 124: news about Alibaba, Marriott, Apple, Sainsbury's and Facebook 03.05.2019 5:48
Welcome to a new Steven's Week! The topics of this week's episode are Alibaba doubling their volume for Tmall, Marriott starting with a home rental offering, Apple revealing their quarterly results, Sainsbury’s launching their first cashless store and Facebook announcing big plans at the F8 conference. Enjoy!
Steven calls with Thierry Geerts 30.04.2019 26:52
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... In this episode he talks to Thierry Geerts, CEO of Google Belgium.
Steven's Week 123: News about Facebook, Google, Uber and JcPenney 26.04.2019 6:14
Welcome back everyone! In this new episode: Facebook has confirmed it’s working on a digital voice assistant and released some impressive user and sales figures, Google’s smart city project Sidewalk Labs is being criticized for openly communicating about their data collection, we are seeing huge new investments in the development of driverless vehicles and Apple Pay is experiencing trouble in US r...
Steven calls with Pascal Coppens 23.04.2019 28:18
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... In this episode I talk to Pascal Coppens, China expert at Nexxworks.
Steven's week 122: News about Walmart and Google Assistant, Facebook and Burger King! 05.04.2019 3:46
Welcome everyone! Walmart and Google Assistant partner up for voice shopping, Facebook wants to launch a specific news tab and Burger King and Nestlé are both experimenting with non-beef burgers: the Impossible Burger and the Awesome Burger. Enjoy the Easter Holiday!
Steven calls with Ken Hughes 02.04.2019 29:38
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... In this episode I talk to keynote speaker Ken Hughes.
Steven's week 121: News about McDonalds, Apple and the success of cash-free stores in the US 29.03.2019 6:02
Welcome everyone! In this week's show: local governments in the US aren't very excited about the success of cash-free stores, McDonalds acquires a big data company for a more personalized experience and what can we expect from Apple TV Plus and the rest of Apple’s new services?
Steven calls with Tom De Ruyck 26.03.2019 34:49
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... This is the second episode with Tom De Ruyck, managing partner of Insites Consulting.
Steven's week 120: News about Whatsapp, Instagram, Volvo and Nvidia! 22.03.2019 3:15
Welcome everyone! In this week’s update: WhatsApp is preparing to launch a mobile payment service, Instagram is on its way to becoming a social shopping platform, Volvo announced a set of smart safety features and Nvidia’s AI software turns simplistic drawings into photorealistic landscapes.
Steven calls with Leslie Cottenjé 19.03.2019 31:23
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... This is the first episode with Leslie Cottenjé, CEO of Hello Customer.
Steven's Week 119: News about Apple, Airbnb & Amazon 15.03.2019 3:43
Welcome to a new update! In this week’s show: rumors say that Apple will launch an AR headset, Airbnb is acquiring the booking site HotelTonight and Amazon is looking for foreign developers to introduce Alexa in more non-English speaking countries. Enjoy!
Steven's Week 118: News about Target, BMW and Daimler, VW and Ford, Disney and Meituan! 01.03.2019 5:31
Welcome! In this week’s show: retailer Target gives its brands a spot on their website, BMW and Daimler are working together to challenge companies like Uber, while Volkswagen and Ford join forces in their development of driverless cars, Asia is dominating the top 50 of innovative companies and Disney wants a bigger share of streaming service Hulu. See you after my one-week break!
Steven's week 117: News about P&G Apple, Amazon, Elon Musk and Google! 25.02.2019 4:19
Welcome to another Steven’s Week! P&G is getting ready for a world without ads, Apple could be launching its own video streaming service, Amazon is investing $ 700 million in an electrical vehicle startup, Elon Musk won’t release the AI algorithm used to write a novel and Google might be starting a streaming service for video games. Hope you enjoy the update!
Steven's Week 116: News about Colruyt, Google, LinkedIn, Apple and Walmart! 15.02.2019 3:12
Welcome! In this week’s episode: Colruyt and Google partner up for voice-assisted commerce, LinkedIn is about to launch live video streaming, Apple wants to introduce facial recognition to unlock cars and Walmart wants to create an advertising platform around its retail service. Enjoy!
Steven's Week 115: News about Ikea, Warby Parker, a new law in New Jersey and Fortnite! 08.02.2019 3:49
In this episode of Steven’s week: Ikea is testing a new business model of furniture rentals, Warby Parker developed an app to try on new glasses, New Jersey is swimming against the tide by forcing retailers to accept cash payments, while Fortnite was throwing a virtual party which 10 million avatars attended. Enjoy the show!
Similar podcasts
Replaio is not a podcast publisher; show names, artwork and audio belong to their authors and are distributed through public RSS feeds.