The CU2.0 Podcast

Send us Fan Mail Welcome to AI, Part 2 in the CU2.0 Podcast series.  Last week our podcast explored email and AI through the eyes of Coalesce, a DCU Fintech Innovation Lab company. This week, in Part 2, we explore voice and AI through Posh Development, another DCU Fintech Innovation Lab company - podcast about that here . Either way, great stuff is happening that you need to know about to stay cur...

Send us Fan Mail Quick, how does a company get named Pinkaloo? Meet Gideon Taub, CEO of Pinkaloo, a company focused on modernizing charitable giving for the 99% - that means us - and now it also is helping credit unions find a way to claim a central place in guiding members to more effective giving. With Pinkaloo, a use can set up a budget for giving, access tools to help find organizations of par...

Send us Fan Mail Buckle up. In episode 2 of the CU2.0 Podcast South Bay Credit Union CEO Jennifer Oliver dishes on the hard work of staying alive at a $100 million institution - and in fact she's prospering. Want to know how she works this miracle? So did we which is why sat for a special 30 minute podcast that is worth every minute. The CU2.0 podcast. About credit unions for tomorrow. Like w...

Send us Fan Mail "We are facing a global talent shortage," said Tommy Marshall, executive director of the new Georgia Fintech Academy , by way of an an answer to the question: why was your organization formed. It's an ambitious undertaking. The idea is to pull together resources from 26 Georgia public universities - including Georgia Tech, Georgia State, and Georgia Southern - and t...

Send us Fan Mail Do you dream of being in control of your credit union's digital presence? Stop dreaming, start doing.  Find out how in this podcast as Ent vice president Tanan Miles explains how the Colorado institution has full control of the UI of its digital presence. How cool is that when the most important branch for most credit unions is online and mobile access? Ent, by the way, has c...

Send us Fan Mail What are people saying about your credit union? That means members, staff, and community members? And how does a nasty hack impact your reputation? Meet Casy Boggs of ReputationUS, where the business is in fact reputation management and a primary emphasis is work with credit unions. You think you have a great reputation? Don't guess. Know. Get a reputation audit done and be p...

Send us Fan Mail .Welcome to the CU2.0 Podcast with your host Robert McGarvey. In every episode we probe the massive digital transformation that now is remaking the nation’s credit unions and today’s guest is Amy Downs, CEO of Allegiance Credit Union in Oklahoma. This is a very special episode. The conversation with Amy opens with her remembrance of the 1995 bombing of the Murrah federal office bu...

Send us Fan Mail Welcome to the CU2.0 Podcast with your host Robert McGarvey. In every episode we probe the massive digital transformation that now is remaking the nation’s credit unions and today’s guest is Trudy Soucoup , a member of the board of directors at Washing State Employees Credit Union, a top 100 institution with about $2.8 billion in assets. Trudy’s day job is as CEO of Homes First!,...

Send us Fan Mail Teach them when they are young. That's the approach to financial education taken by John Lanza of the Money Mammals, where the focus is on financial education for children 11 and under. A key: the education becomes a family project.  That means credit unions - and credit unions can sign up with the Money Mammals to access its library of teaching materials and workbooks - will...

Send us Fan Mail Biophilic. That's your word for today and it is complements of Jesse Boyer, COO of the $600 million NIH Federal Credit Union in Maryland which is moving at a high speed to open a new branch in Silver Spring that is biophilic in design - meaning it puts you in touch with nature and, in this case, there's a living moss wall. Of course you want to hear more about this.  Wha...

Send us Fan Mail Kirk Drake literally wrote the book on the digital transformation of credit unions and here he sits down for a brisk, rich 15 minute podcast about what digital transformation really means and what he has learned about the process in more than a year of working with credit unions on transformation. Spoiler alert: it ain't easy. Second spoiler: but if you try real hard you just...

Send us Fan Mail Do you want to talk about money - or would you prefer to talk about sex? Many of us today would choose the sex conversation, mainly because we know we don't know much about personal finance and we also know we don't anybody to ask for advice. Enter Tropical Financial in Florida which has introduced a new website Get Beyond Money where the purpose is to provide people (ta...

Send us Fan Mail Here's a terrifying number: Total outstanding student loan debt is $1.5 trillion. With a t. Trillion. The average student leaves college owing north of $28,000. Talk about dream crushing. Talking about downscaling. Enter ChangEd. It’s an app that says it can help graduates pay off debts faster by harnessing their pocket change. Automatically. Pretty much painlessly. Tropical...

Send us Fan Mail Welcome to the CU2.0 Podcast , regular interviews with credit union leaders, thinkers, movers, shakers and more. This is not about the status quo. It's about tomorrow. The tomorrow you can join in shaping, or the tomorrow that will shape you. Which do you please?

Send us Fan Mail Credit unions are buying so many banks the Wall Street Journal refers to this as a "spree." Just in the first eight months of 2018 there were 21 transactions, compared to 12 in the prior five years, by the WSJ count. What is going on here? We put that question to John Weinkowitz, Head of Product Strategy, Community Markets, Finastra, and himself an m and a expert. Is thi...

Send us Fan Mail Can small credit unions survive? Carla Bienz is CEO of Partners 1st Credit Union in Fort Wayne IN - an institution where she has worked since she graduated from college and where she now is CEO.  And she has keen insights into the plight of smaller credit unions and what they need to do to survive and prosper. Partners 1st, by the way, now is approaching $400 million in assets aft...

Send us Fan Mail What would it be like to go from being Head, Digital Customer Experience at Lloyds Bank in the United Kingdom - a trillion dollar institution - to being the VP for digital innovation at Colorado-based Canvas Credit Union, with assets around $2.5 billion? Ask Lucy Donaldson, this week's guest at the CU 2.0 Podcast. She made exactly that journey and she candidly talks about wha...

Send us Fan Mail There was a time when community financial institutions owned the home mortgage market. No more.  Fintechs dominate and mega banks aren't far behind. Most credit unions are left to squabble over crumbs. But just maybe there's hope. At Finastra, Steve Hoke, Vice President, Product Management, Consumer and SME Lending, says the company's Fusion Motgagebot Data Insights...

Send us Fan Mail It has taken some years but finally Maine Harvest may be in the final lap before gaining an official credit union charter.  That's because it's met its fundraising goal, $2.4 million, with last monies ponied up by the Maine Credit Union League and what's remarkable is that just about the whole credit union movement in the state has supported formation of this novel...

Send us Fan Mail Ask Allan Brown - a VP and GM, Digital Community Markets at Finastra - what keeps him up at night and his answer is simple: it's trying to stay on top of the digital revolution that is transforming credit unions and community banks.  Brown also is very optimistic. His belief: community institutions that partner with the right fintechs can not only keep pace with the big banks...

Send us Fan Mail Name the single most important IT system in your credit union. Spoiler alert: it's not your core.  Not anymore. Who says that? Mike Hatch, a VP and national sales manager at Finastra, and a core expert. Hatch knows the core is crucial but he also believes that it's the institution's digital orientation that will shape its future. Core is part of that. But it is not...

Send us Fan Mail Think corporate credit unions died? Think again. Jay Murray, CEO of Vizo,a large corporate that's the product of a merger between Mid Atlantic and First Carolina, is bullish on the future of corporate credit unions and he thinks they just may be essential to the survival of many thousands of small credit unions. He's probably right. But Jay has more to say.  He talks abo...

Send us Fan Mail Can your cybersecurity keep hackers at bay? Can cybersecurity be used as a marketing tool by a credit union? Can a banker in fact become a credit union executive? For answers, listen to this podcast with Daniel Ford, CIO at Jovia , a $3+ billion credit union on Long Island that you probably know as NEFCU.  The rebranding occurred a month ago. Ford joined NEFCU via First Source Ban...

Send us Fan Mail Talk to Cathie Mahon and it's a fast ride into what mission makes a credit union special, distinctive and in her mind the answer is clear: serving the underserved and usually that means economically disadvantaged. She has tantalizing insights too. For instance: she tells why the business model of community development credit unions may in fact be primed for greater success th...

Send us Fan Mail It's a war for talent. That's the flat out statement of John Pembroke, CEO of CUES, the organization that probably knows the most about senior level and board level recruitment at credit unions. The good news: Pembroke in this podcast offers up plentiful tips to help credit unions win the talent war. The bad news: the war is real and many credit unions just aren't w...