The Credit Union Leadership Podcast

Find out how to not exist tomorrow, if you are not going to be open to change today.  Innovation has been a theme in Season 4- Taylor Murray, Chief Executive Officer at ServiStar Consulting covers what innovation looks like in a credit union. For more on Innovation check out: Episode 2,3,4 with Anika Davis Ed, D Episode 8 with George A Hofheimer  Build a better team. Improve member experience.   W...

Back in May 2021, Mike Neill sent the producer an article on the journey to evolve from Contact center  to Engagement Center Source: Credit Union Business News It’s Time to Evolve: The Journey From Contact Center to Engagement Center   By Steve Kaish, SVP of product marketing and partnerships, Glia    Since then, ServiStar began the work on creating a specific 3-hour workshop for Call Center repre...

On Taylor Murray's 1 year Anniversary, we discuss the roadmap for 2022, what changed in 2021, and how we are building on our successful model to dominate in this space and be there for our clients where they need us to be in the areas of sales, service, and leadership training. T Check out the newest offering at ServiStar below: Emerging Leaders   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATI...

See why without George A. Hofheimer in 2000, Mike Neill is confident in saying there would be no ServiStar in 2022. Would credit unions be willing to invest money in having the ability to be able to develop a culture that would engage employees, create outstanding service both to external members and internal teammates, and be able to dominate on culture? George A. Hofheimer at CUES led the way in...

We are in the right business- find out why buy-in is a bankrupt term and why working for ServiStar is like working for Jenny Craig in America on this episode of the podcast, Leading the Charge for Change.    Today we discuss John Wooden's quote, "go fast but don't be in a hurry" a very applicable topic when you are a leader in charge of leading change in those who don't want to change.    Find out...

Find out how to make Mike Neill madder than a rat terrier on crack. In Episode 6 we discuss where Service stands in Credit Unions today and how as leaders we can set up Service Excellence practices. Last year for the first time EVER credit unions scored lower than banks in service delivery. There has been a shift in service to the speed of service or ease of service, but not all of our downfalls a...

Today's episode focuses on leading strategies from one of our industries leading stars, Charles Akinbola, CUDE, Talent Acquisition Partner at Elements Financial Charles and I met up on the University of Wisconsin's campus one fall back in 2018 when we were both participants in a credit union program called Development Educators or CUDE for short. He is now hiring and recruiting individuals in a ve...

Dr. Anika Davis is an experienced organizational leadership and development professional with a successful career in strategic planning and execution and organizational development practices. She joins today's podcast as CEO of Winning Results, LLC, a full-service strategic curation, implementation, and execution firm. She has a doctorate (Ed,D) in Leadership and Learning in Organizations and is A...

Dr. Anika Davis is an experienced organizational leadership and development professional with a successful career in strategic planning and execution and organizational development practices. She joins today's podcast as CEO of Winning Results, LLC, a full-service strategic curation, implementation, and execution firm. She has a doctorate (Ed, D) in Leadership and Learning in Organizations and is...

Dr. Anika Davis is an experienced organizational leadership and development professional with a successful career in strategic planning and execution and organizational development practices. She joins today's podcast as CEO of Winning Results, LLC, a full-service strategic curation, implementation, and execution firm. She has a doctorate (Ed, D) in Leadership and Learning in Organizations and is...

Our special guest on this new season's first episode is none other than branch manager, Rob Bartlelt of Dane County Credit Union. He is a graduate of the Vertex Live Nationwide program that has seen so much success since it's first launch in 2021.    Since then we have grown up elite leaders in this industry whose investment pays dividends in those "others" they influence. You will hear that theme...

We cap off a great year for the podcast with Vertex Live Nationwide Fall 2021 Graduate, Meggan Schwirtz.  This podcast is 100% about gratitude- for you -the listener- and those who have contributed to the podcast  Season 3 :  13 regular episodes with several bonus episodes Krystin Dix Briana Dominguez Taylor Murray Carlynne Pouliot The Birch Box Bjorn Larson Lisa Chitty Tansley Stearns Shannon Van...

Passionate & Committed to the Credit Union Engagement at Arch, Shannon VanSickler has worked over 30 years in diverse lending experience encompassing sales and service with a credit union focus for the past 22 years to include her present position of VP of Credit Union Engagement for Arch Mortgage Insurance.    On today's podcast we asked Shannon to share what she was seeing in leadership in mortg...

Grab a hot cup of Tea and relax as Tansley Stearns joins the podcast - a lifelong friend of ServiStar and expert on Member Journey Mapping!!! Tansley is a dynamic force of nature, fiercely crusading on behalf of all credit unions while tirelessly driving forward the brand image and family spirit of Canvas. She joined us in April 2018 and has spent every moment since amplifying the credit union’s a...

On today's podcast, we answer a question submitted about Business Development. To submit your question to the podcast email Scott@ServiStarConsulting.com   Our Business Development training program is an 11 module instructor led workshop that improves credit union leaders ability to increase membership, share of wallet and awareness in the community of how your credit union differentiates and bene...

The great resignation has credit union leaders in a pinch and short staffed. Don't risk making a mistake when the stakes are high, today we discuss how to hire talent that clicks with Lisa Chitty.    In order to maximize the assessment's precision with the fewest number of questions, we can interview smarter...at the end of this podcast Scott Albrecht offers a list of behavioral interview question...

Today we bring on special guest, friend of ServiStar and emotional intelligence expert Lisa Chitty who is a Certified Emotional Intelligence practitioner with Genos International, a world leader in emotional intelligence programs that enhance self- awareness, empathy, leadership, and resilience. A timely topic for leaders today who are looking to level up their EQ and their teams productivity as a...

In today's episode we look at Financial Wellness, yesterday today and tomorrow with Financial Wellness Strategist, Bjorn Larson, who has spent a decade in this line of work and now working for one of the fastest-growing credit unions in BCU is developing tools, benchmarks, and industry insights that allow his team to deliver on their promise to their member-owners...to empower their financial well...

Team Building, Strategy, New Hire Orientation all can benefit from the use of personality profile tools like Strengths Finders. If you have not heard of this tool, it's in over 500 countries in 50 different languages and gives credit union employees and their managers a common language that describes their God given talents and helps to break down barriers and build trust on teams old and new.  VL...

Business Development is an area seldom explored by credit unions. On this episode of the Credit Union Leadership podcast we get Mike Neill, Executive Director and Founder of ServiStar Consulting asking Taylor Murray, Cheif Executive Officer at ServiStar and Scott Albrecht, producer of this podcast and AVP of Sales/Training about the topic of going out of the credit union doors figuratively or lite...

Why managing simply isn't enough to be a complete leader and what distinct differences you can observe between management and coaching. Taylor Murray, the Chief Executive Officer of ServiStar, kicks off this podcast with a series of questions answered by producer and AVP of Sales and Service, Scott Albrecht. This one goes deep, so deep we should probably charge for it...but instead we added additi...

Today we get to hear from the experts at ServiStar and one of the shining stars and recent graduates of our Vertex Live Nationwide program, Carlynne Pouliot, Director of Branch Administration at HRCU where she leads over 25 employees, applying the new skills and insights after each of our Vertex courses.  We discussed some activities she built out as a result of our work with her on TeamBuilding....

Yes, when you get quality talent like Taylor in front of a microphone the wisdom is not enough to contain in one podcast. Enjoy this part 2 of his interview with us.  In this part of the interview Taylor brought up a podcast he listens to you can check it out here:    The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics https://podcasts.apple.com/us/podcast/b...

Oh the show notes always give the big reveal away don't they. On this special episode of the credit union leadership podcast, we introduce a new star to the ServiStar family but an old face as it pertains to how many people already know of him in the industry. A recent winner of the CUNA News CU Rock Star Award- Taylor Murray joins us on the podcast and on the team as our Chief Executive Officer C...

We recorded this episode mid way through Briana's journey in ServiStar's Vertex Live Nationwide - a virtual way for participants to engage in our most requested workshops on leadership, from team building to employee motivation in an online training network that collaborates with each other, learns from our trainers in 10 official sessions, and participates in a group project and graduation that h...