Helen Dewdney

The Complaining Cow

Business EN ↓ 38 episodes

Helen Dewdney is The Complaining Cow, a consumer expert. Author of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 101 Habits of an Effective Complainer, she helps consumers to fight for their rights and helps businesses increase sales through improving customer service. Regularly seen and heard in the media providing advice and opinion, she's also a business consultant, speaker and journalist, having written for many outlets including the Financial  Times, The Telegraph, Metro, This Is Money, The Sun and the Mirror. In this podcast, Helen interviews...

Be sure to visit the podcast's website and support the creator: eastlondonradio.org.uk

Author

Helen Dewdney

Category

Business

Podcast website

eastlondonradio.org.uk

Latest episode

Sep 23, 2026

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Episodes

Episode 23 - Jeremy Stern on regulating Competitions 10.07.2024

Jeremy talks about how and why he set up PromoVeritas, how competitions work and are judged and gives his top tips for winning competitions. See omnystudio.com/listener for privacy information.

Episode 21 - TV's consumer champion Matt Allwright 03.07.2024

Helen Dewdney speaks with Matt Allwright of BBC The One Show, Rogue Traders, Watchdog and other consumer TV shows. Matt talks about joining Watchdog and some of the stories it is currently receiving and about platforms which are making it more difficult for asserting consumer rights and more. Housing is an area Matt feels passionately about and spoke of the impact of conditions on all areas of lif...

Series 1 Ep1 - Lisa Johnson, UK's No.1 Business strategist 26.06.2024

Lisa Johnson is a multi-seven-figure Global Business Strategist who makes 90% of her money through passive or semi-passive income stream. Her business made over £10m in the first five years. Her background in overcoming obstacles has helped mould her into a bold, straight-talking coach, never afraid to be an authentic and outspoken truth-teller. From £30,000 in debt to a successful entrepreneur ma...

Episode 17 - Jasmine Birtles, Money saving expert 19.06.2024

Jasmine Birtles is the author and founder of the popular consumer money website Money Magpie.  She is a TV personality, columnist, ‘money guru’, presenter, speaker and freelance journalist. She debunks interest, inflation and stagnation. Just what does it all mean and what does the future hold? See omnystudio.com/listener for privacy information.

Episode 15 - John Roberts founder of AO.Com 12.06.2024

An entrepreneur, businessman, investor and passionate philanthropist, John founded AO in 2000. He  is an active, long standing supporter of OnSide Youth Zones. John talks about setting up AO.com, the challenges he faced then and now and what's in the future for AO and him. He also talks about what success means to him and the importance of customer service.   See omnystudio.com/listener for privac...

Episode 13 - Zoe Chapman on Kiddiwhizz and Dragons Den 05.06.2024

Zoë discusses why and how she started Kiddiwhizz, the Dragon's Den experience, the challenges and plans for the future. See omnystudio.com/listener for privacy information.

Episode 11 - BBC Radio London's Eddie Nestor 29.05.2024

Helen Dewdney aka The Complaining Cow, turns the tables on BBC Radio London's Eddie Nestor, on whose daytime radio show she has often been a regular guest. Talking about his background and radio work, as well as finding out how good he, an East Londoner, might be at complaining? Also discuss stories that he’s covered that stay with him in his head even when he doesn’t want them The longest intervi...

Episode 9 - Susan Bonnar, British Craft House challenges Etsy 22.05.2024

Susan talks about how and why she set up The British Craft House and how Etsy's treatment of sellers is helping her expand to take on the online giant. See omnystudio.com/listener for privacy information.

Episode 7 - Dr Marianne Trent - finding a Clincial Psychologist 15.05.2024

Dr Marianne Trent talks to me about entrusting your mental well-being to qualified and regulated mental health professionals. In a society where self-help trends and there's a growth in people calling themselves coaches, therapists and psychologists and expert by experience abound what do you need to know when choosing someone to help you? See omnystudio.com/listener for privacy information.

Episode 4 - Chris Ashworth of Evri Delivery business 08.05.2024

Chris talks about the issues Evri has faced, that Who are the best – and worst – parcel delivery companies? Citizen Advice table, recruitment, training and retention, customer service improvements, challenges and what's to come. See omnystudio.com/listener for privacy information.

Episode 3 - Richard Talman on Repairing Jewellry and TV's Repair Shop 30.04.2024

Richard talks about his work, how he started, The Repair Shop and his new business See omnystudio.com/listener for privacy information.

Episode 2 - Janine Macdonald discusses decluttering 26.04.2024

Janine talks to Helen about the effects of not decluttering on your health, the ways to declutter, the decluttering cycle and provides lots of tips  See omnystudio.com/listener for privacy information.

Episode 1 - Entrepreneur Helen Tudor talks LinkedIn and her £99 thing 20.04.2024

Helen Tudor is a multi-award-winning entrepreneur LinkedIn expert. Highly respected and credited for thousands of business owners finding leads and generating income on LinkedIn she is also well known for her “£99 thing". Here the Helens discuss how over the last 7 years Helen T has taught thousands of people how to make money on LinkedIn and how anyone can make money doing her "£99 thing”. See om...

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