The Combustion Chronicles

How are business leaders using experience design to keep up with the pace of change? On this episode, host Shawn Nason is joined by a panel of experts to talk about the role that experience design plays when innovation gets accelerated. Guests include Braden Kelley, customer experience and innovation solution director at HCL Technologies; Diane Stover-Hopkins, founder and CEO of ExPeers; and Micha...

Lots of organizations talk about being customer centric; this week's guest actually makes customer centricity happen. Join the conversation as host Shawn Nason gets real with internationally recognized thought leader, keynote speaker, and author Annette Franz about focusing on the humans in Experience Ecosystems by putting customers in the center of the organization's discussions, decisions, and d...

How do you create experiences so amazing that they're nothing short of magical? According to this week's guest, it all comes down to leadership. Join host Shawn Nason as he sits down with Lee Cockerell, former executive vice president of operations for the Walt Disney World Resort, to talk about the role that people-centric leadership plays in creating experiences that change people's lives. Learn...

On this week's episode, host Shawn Nason explores innovation and disruption through the lens of the investment world. Though sinking major money into the next big thing is never a sure bet, investing in innovation requires looking beyond the immediate return on investment to focus on creating a better world. Episode guests include Michael Lee, senior vice president of strategy and marketing at Inn...

Having served in executive leadership roles with some of the world's most recognizable companies, this week's guest brings a unique perspective to understanding the importance of human-first experiences. Join in the conversation this week as host Shawn Nason talks with Emily Chang, CEO of McCann Worldgroup China, to discuss culture and leadership as well as the role that social legacy plays in the...

According to customer experience expert Shep Hyken, there's a big difference between repeat customers and loyal customers. And, to be successful, companies have to know the difference. Join us this week as Shep, an in-demand keynote speaker and best-selling author, joins host Shawn Nason for a no-holds-barred conversation about loyalty killers, the importance of leadership and culture, and the lau...

The banking industry is at an interesting crossroads as it navigates the Experience Economy, the expectations of a mobile generation, and the uncertainties of the cryptocurrency frontier. How can banks leverage experience to stay relevant and competitive in a rapidly changing world? On this episode, host Shawn Nason explores experience design in the banking industry with Robin Beers, SVP of custom...

No one shares an average experience; they share things they love and things they can’t stand. When you create a remarkable experience for your customers, they become your best marketers. On this episode, host Shawn Nason sits down with international keynote speaker, author, and customer experience coach Dan Gingiss, who explains why creating remarkable customer experiences is a company's best opti...

There's a big difference between services and experiences, and according to this week's guest, companies who are not staging experiences are missing important revenue opportunities. In this episode, Joe Pine, internationally acclaimed speaker and bestselling author of The Experience Economy: Competing for Customer Time, Attention, and Money, joins host Shawn Nason to challenge leaders from all ind...

Like it or not, artificial intelligence, robots, and other emerging technologies keep business leaders on their toes as they try to figure out how to navigate a changing world. How can we stay a step ahead of these changes, and more importantly, how can we humanize the technology as it emerges? On this episode, we're diving into the role that emerging technologies play in creating experiences that...

From launching her own business to making people’s lives better by challenging the outdated conventions of customer experience (CX), Blake Morgan is no stranger to rejecting the status quo. In this episode, host Shawn Nason sits down with Blake to talk about CX trends, the importance of leadership, and the need to operationalize Experience Ecosystems™. Learn more about your ad choices. Visit megap...

According to this week’s guest, “Too many organizations have jumped on the customer experience bandwagon without understanding what it is.” As it turns out, the key to successfully jumping on the bandwagon includes harnessing the power of memories, playing with fishing nets, and jumping into behavioral science. Join us this week as we kick off season five of The Combustion Chronicles with bestsell...

From the paralyzing impact of fear to the limitations caused by a scarcity mindset, dragons everywhere are holding us back. To wrap up the Kiss Your Dragons mini-series, we join authors Shawn Nason, Robin Glasco, and Michael Harper as they dig into the obstacles that prevent all of us from being the people that the world needs us to be and examine the lasting impact that dragon kissing has had on...

Claiming to be customer-centric has become a throwaway buzzword for lots of organizations. On this episode of the Kiss Your Dragons mini-series, authors Shawn Nason, Robin Glasco, and Michael Harper explore the transformative power of heartsets in challenging us to rethink our approach to and relationships with the business world. Join us for a blunt conversation about putting people first, leadin...

They say, “your vibe attracts your tribe,” but your tribe ain’t your swarm. On this episode of the Kiss Your Dragons miniseries, authors Shawn Nason, Robin Glasco, and Michael Harper discuss how to build truly effective swarms in your workplace and community and how to navigate the messiness that comes with the territory. Learn more about your ad choices. Visit megaphone.fm/adchoices

Ready to get radical? As our Kiss Your Dragons journey continues, authors Shawn Nason, Robin Glasco, and Michael Harper examine the challenges they’ve overcome and the lessons they’ve learned by embracing the messy, radical relationships they have with each other and the world around them. Spoiler Alert: If you're convinced that you already have radical relationships in your life, you may need to...

Every journey starts with a single step, or in this case, a single page. Join us for another episode of the Kiss Your Dragons miniseries, as authors Shawn Nason, Robin Glasco, and Michael Harper discuss what compelled them to turn their mindsets and heartsets into a book and why they’re on a journey to challenge people and organizations to rethink their day-to-day interactions. Learn more about yo...

In the book, Kiss Your Dragons: Radical Relationships, Bold Heartsets, and Changing the World, Shawn Nason, Robin Glasco, and Michael Harper challenge readers to live and work differently by embracing a powerful set of mindsets and heartsets. In this first episode of the Kiss Your Dragons mini-series, the three authors sit down to discuss the mindset that is most important to each of them. Learn m...

Fear has a price. Often that price includes limiting our capacity for showing up authentically, living our dreams, and being the best versions of ourselves. This week’s guest, Tabatha Coffey, believes that paying attention to the fear in our lives can unlock our ability to live a joy-filled, passionate life. Join us this week as we chat with the author, speaker, coach, and Bravo TV star about the...

Before he repped the first-round NFL draft picks and negotiated mega endorsement deals, Chris Cabott was a small-town Pennsylvania kid who was driven to help others make a difference. Decades later, Chris still feels compelled to help, but he also knows what it takes to build long-lasting, meaningful relationships. On this week’s episode we link up with Chris, the president and CEO of Steinberg Sp...

If the customer is always right, shouldn’t we listen to what they have to say? And shouldn’t we get their feedback to the employees who can act on it? That’s just what Ville Levaniemi’s company, HappyOrNot, is doing. The company’s globally recognizable feedback system uses smiley faces—and frowny faces—to instantly turn consumer responses into clear, actionable information. Believing data should b...

From designing a new last name with her soon-to-be husband to lighting up the White House, Ashleigh Axios knows a thing or two about creating change. Inspired at a young age to never be satisfied with the status quo, she’s used her design chops to seize opportunities for breaking through barriers, challenging the norm, and inspiring others to think bigger about the world around them. Join us on th...

For Jared Odrick, life after professional football has been anything but boring. From world travel and speaking engagements to creative exploration and self-reflection, he didn’t get the memo that “retirement” means slowing down. But whether he’s clashing on the gladiatorial gridiron, writing his next opinion piece, or hashing out the intricacies of faith with a group of Orthodox priests, Jared is...

Teddy Abrams first dreamed of leading an orchestra when he was just nine years old. Barely two decades later, this musical phenom now leads both the Louisville Orchestra and Oregon’s Britt Festival. But Abrams isn’t just another orchestra conductor; he’s reinventing what an orchestra and its music can mean for a city and its people. He now dreams about far more than just waving a baton, and he’s j...

After a year of pandemic isolation and social turmoil, we could all use a little happiness. But how do we find it and how do we keep it? And is happiness even a choice? We explore those questions and more on this week’s episode with happiness expert Shawn Achor. The bestselling author of The Happiness Advantage and Big Potential, Shawn says increased—even radical—happiness is possible for anyone;...