The Cherryleaf Podcast

We look at some newly released applications from Microsoft and Adobe that could help you be a better communicator: Microsoft Fluid https://www.youtube.com/watch?v=cy1Tyr93Sw4 Microsoft Editor https://www.microsoft.com/en-gb/microsoft-365/microsoft-editor https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-editor-bring-out-your-best-writer-wherever/ba-p/1247931 Microsoft...

Black Lives Matter (BLM), inclusivity and technical communicators: What can/should technical communicators do within and without their jobs?   BLM means recognising black people have historically suffered from prejudice and injustices, and that they still do today.    We look at:   BLM and techcomm outputs Encouraging Black Asian Minority Ethnic (BAME) people to become technical communicators Tech...

We caught up with Mike Hamilton, VP of Product Evangelism at MadCap Flare. We talked about: How is Covid-19/lockdown affecting you and MadCap? Managing chatbots, UI text, Help and KB articles from a single source What's new in Central 2020 What's new in Flare 2020? Are the new features a sign of future developments? ---- More information Cherryleaf - for technical communication that keeps customer...

With the Covid-19 lockdown, corporate classroom training has had to stop. But will it come back? In this episode, we look at: Do we need classroom training? How Google is converting its technical writing for developers classroom course to an online format How we are approaching the conversion of our classroom courses What others advised on LinkedIn  ----- More information Cherryleaf - for technica...

In this episode, we talk to Will Myddelton, Product lead at Local Welcome, about moving from an oral to a written culture within an organisation. "An oral culture has huge advantages in that it’s fluid, easy to pick up, and doesn’t require a lot of attention to processes.  But it has a big disadvantage which is that knowledge is stored inside people’s memories, or embodied in the things that are m...

In this episode, we talk to CJ Walker, of Firehead, about the technical writing scene in France. Firehead: www.firehead.net ----- More information Cherryleaf - for technical communication that keeps customers. Cherryleaf newsletter To contact Cherryleaf:  info@cherryleaf.com

The COVID-19 coronavirus is having a huge impact on people and organisations. With so many things that could be about to change, how should technical communicators respond? In this episode we look at: How organisations might change during and after the Covid-19 lockdown What that means for technical communication Comments made by others on LinkedIn What changes we've made at Cherryleaf Links: Buil...

We talk to Sara Feldman, about how the writing in technical writing needs to evolve. We discuss: The driving forces that are impacting our audience’s context in ways we need to account for in how we write Things to do more Things to do less Customer-focused delivery Think with Google: How consumer needs shape search behavior and drive intent Sara Feldman on LinkedIn: https://www.linkedin.com/in/sa...

We talk to Jen Lambourne, Knowledge Management Lead at Monzo Bank, about her current work at Monzo and her previous role at the UK's Government Digital Service.  ----- More information Cherryleaf - for technical communication that keeps customers. Cherryleaf newsletter To contact Cherryleaf:  info@cherryleaf.com

We look at working from home during the lockdown. ----- More information Cherryleaf - for technical communication that keeps customers. Cherryleaf newsletter To contact Cherryleaf:  info@cherryleaf.com

We look at the importance of communication in leadership. We look at how communication needs to adapt to different contexts. Note: This recording was made before the Coronavirus crisis was fully appreciated.  ----- More information Cherryleaf - for technical communication that keeps customers. Cherryleaf newsletter To contact Cherryleaf:  info@cherryleaf.com

We look at the steps you need to take if you need to urgently create or update your Business as Usual policies and procedures.  -- More information Cherryleaf Cherryleaf newsletter To contact Cherryleaf:  info@cherryleaf.com

Google has developed two technical writing classes for developers, which it has delivered to thousands of its own staff. In late February 2020 it made these accessible to people outside of Google. But are they any good? In this episode, we describe and review these courses.  See also: Technical writing for developers training courses -- Cherryleaf - for technical communication that keeps customers...

Rahel talks about Babylon Health and her role as Director of Content there. We discuss content strategy, content design, and the issues Babylon Health faces. We also look at the skills needed to be a good Content Designer, and how to get those skills.  Cherryleaf helps you find better ways to create and manage your content Cherryleaf newsletter To contact Cherryleaf:  info@cherryleaf.com

Go back to 2010 and the talk was about users writing the documentation.  But what happened?  ----- Cherryleaf helps you find better ways to create and manage your content Cherryleaf newsletter To contact Cherryleaf:  info@cherryleaf.com

How do you keep on top of the news and trends in technical communication? We share share the different channels that we use learn about the latest developments.  If you've got a source that you think we should know about, let us know. ----- More information Cherryleaf helps you find better ways to create and manage your content Cherryleaf newsletter To contact Cherryleaf:  info@cherryleaf.com

We look at trends in trends in technical communication for 2020 and beyond from three perspectives: skills, technology, and a section we called "but". ----- More information Cherryleaf helps you find better ways to create and manage your content Cherryleaf newsletter To contact Cherryleaf:  info@cherryleaf.com  

For our 75th episode, we have some fun at the British Museum.  We looked at some of the objects through the eyes of a technical communicator. On the way, we managed to get a few things wrong. We mispronounced Jean-François Champollion's surname. It also turns out that the rules to the Game of Ur were discovered on a cuneiform clay tablet in the late 1980s.  More information: Treasury of Education...

  In this podcast, Ellis talks to Madi Weland Solomon about taxonomies, metadata and ontologies.   We discuss: What is metadata? What is a taxonomy? What is an ontology? Why are taxonomies important to organisations? How important are standards and policies? How should an organisation develop a strategy for taxonomy? Roles and responsibilities How can a taxonomy expert help them? What are the pitf...

Yvonne Cleary is a lecturer in Technical Communication and Instructional Design at the University of Limerick, in Limerick, Ireland.    In this podcast, Ellis talks to her about the courses at Limerick and her current research project. Yvonne is currently writing a book about technical communication practice, and, as part of that, she is interviewing technical communicators to gain insights about...

We spoke to some of the delegates at the MadWorld Europe 2019 conference, which was held in October in Dublin. There's also some recordings from the conference itself. -- We have a hashtag for the podcast - #cherryleafpodcast  You can use it to comment on the episodes on social media.  -- More information: Cherryleaf helps you find better ways to create and manage your content To contact Cherrylea...

Client stories are where we talk about some recent projects. This episode relates to clients who have created a content strategy for their user assistance.    More information: Cherryleaf helps you find better ways to create and manage your content To contact Cherryleaf:  info@cherryleaf.com

Client stories are where we talk about some recent projects. This episode relates to clients who have created API documentation and developer portals. More information: Cherryleaf's API documentation writing services To contact Cherryleaf:  info@cherryleaf.com

We reflect on the main themes contained in the presentations at the  Technical Communication UK 2019 conference.  This conference is hosted by the Institute of Scientific and Technical Communicators.    To contact Cherryleaf:  info@cherryleaf.com

This episode contains interviews recorded at the  Technical Communication UK 2019 conference.  This conference is hosted by the Institute of Scientific and Technical Communicators.    More information: Cherryleaf's recruitment service To contact Cherryleaf:  info@cherryleaf.com