The Cash-Based Practice Podcast

Are your billing habits silently sabotaging your practice? If your cash-pay patients aren't receiving the maximum possible reimbursement from their insurance via your superbills or out-of-network billing, you could be unintentionally creating friction that costs you trust, retention, and new business. Indeed, I've seen this be the very reason a prospective stellar customer never gets started with...

Thinking about raising your cash-pay rates but worried that your current patients will push back and new leads will start saying "no"? You're not alone—but the good news is, there's a way to do it smoothly without losing business. In this episode, I'll walk you through how to increase your prices strategically, so you can stay ahead of inflation, cover rising overhead costs, and pay yourself and y...

Have you ever had that moment in a conversation where everything is going perfectly? Your prospective patient is engaged, excited, fully bought in… until you mention the price. Suddenly, hesitation creeps in. They need to "think about it." Maybe they book, but then cancel. If this sounds familiar, this episode is a must-listen. There's a simple way to overcome this objection—using just three words...

If you aren't converting at least 80% of your leads into cash-pay patients, or if you're struggling to keep at least 90% of them on schedule until they reach 100% of their goals, then this episode is for you. In this episode, I deliver a concise yet powerful breakdown of the key strategies to not just get that initial "yes," but to keep patients committed throughout their plan of care and beyond....

Ever struggle to balance significant family responsibilities with starting/growing your private practice? Would you like to add new cash-pay services or classes to your existing practice, generating loads more revenue and creating a new stream of patients at the same time? If you answered 'yes' to either of those questions, then this episode is a must listen … In this interview, I had the pleasure...

If you struggle to get patients to commit from the beginning to complete 100% of their plan of care, and not drop off schedule once they're 75% better, this episode is a must-listen… … You'll also get to hear the story of how I met my wife, and how the strategy I used to get her phone number can also be used to get "Yes's" to your cash-based services. Plus, if you want the exact high-converting sc...

If you need to set and raise your cash-pay rates with confidence—while keeping your patients satisfied and avoiding pushback or "No's" —this week's podcast is a must-listen.  Pricing your services right is one of the biggest challenges for cash-based practice owners—yet it's also key to long-term success. Many practitioners struggle with asking for three figures out of pocket, even when they know...

What if the worst day of your career turned out to be the best thing that ever happened to you?  I recently had the pleasure of interviewing Kristen, a pediatric occupational therapist based in Lincoln, Nebraska, who transformed a sudden job loss into a thriving cash-based practice. Within hours of deciding to start her own business, Kristen had already booked her first patient—and she hasn't look...

Imagine generating over $50,000 in just 4 days—sounds incredible, right? In this episode, I'm revealing how one of my coaching clients achieved this with a simple yet powerful promotion for their clinic's membership program. The best part? This framework can be tailored to fit any clinic or service-based practice, regardless of your niche, and can be designed and implemented in less than 2 hours....

Are seasonal cancellations leaving your practice schedule a bit empty at the end of the year during the holidays? If so, this week's podcast is for you! You'll hear about two super easy-to-implement promotions that quickly bring patients in the door to offset a holiday slowdown and ensure you finish the year stronger than ever before. Also, scroll down to get the exact emails and details so you ca...

In this episode, I had the pleasure of reconnecting with Jason Racca, who's come a long way since we first interviewed him. Back then, he was a solo practitioner starting his cash-based practice as a side hustle, navigating the low-risk way to ease into full-time practice. Fast forward to today, Jason's grown his practice significantly—he now has two therapists, is hiring a third, and in just the...

Do you struggle with how to develop new referral sources for your cash-based practice? Or do your efforts to reach new prospective referral sources rarely get answered? If you answered yes to either of those questions, you'll want to check out this video. I share a simple healthcare referral marketing strategy that works, without making you feel like a used-car salesman. In this week's video, you'...

If you're looking for a free, easy, and powerful way to attract more cash-based patients to your practice, this episode is for you. A steady stream of positive online reviews can be a game changer for a cash-based practice, helping boost your visibility, build credibility, and get interested patients primed to say "yes" to your out-of-network services before they've even picked up the phone... In...

Are you eager to attract more cash-pay patients without spending money on ads or costly marketing? You're in the right place! In this week's episode, we're breaking down three powerful strategies to bring new cash-pay patients into your practice—completely free. These methods are quick to implement and, as a bonus, often attract patients who are already aware that you're out-of-network. Plus, the...

When it comes time to ask a prospective patient to say 'yes' to your cash-based services, do you feel awkward, uneasy, or even scared?  Do you feel less than 100% confident when offering a plan of care to a new patient? If you've answered yes, then you're at the right episode, you're not alone, and there is a solution.  This podcast episode provides a powerful mindset tactic and a consultation scr...

Starting a business is never easy, but launching a physical therapy practice during a global pandemic? That takes real grit and determination. In this episode, we dive into the incredible journey of Ashlyn Tersigni and Sarah Clayton, co-owners of Clash PT Specialists in Massachusetts. These two physical therapists didn't just survive the challenges of COVID-19—they built a thriving, cash-based pra...

Are you struggling to get more patients to commit to your treatment packages? Or you'd jump on a strategy that increases your conversions by at least 10-20%? In this episode, I'm revealing the biggest mistake practice owners make when selling cash-pay packages—and how to turn it around so patients start saying 'yes'! and begin their treatment journey. Hint: it all comes down to timing. This approa...

In a world where most healthcare practice owners are scrambling to maintain their in-network reimbursement rates, Lilly Bojic took a bold leap in the opposite direction—and it paid off big time. When I first met Lilly Bojic three years ago, she was at a crossroads—facing the daunting decision to step away from the traditional insurance model and venture into the uncertain world of cash-pay service...

Are you ready to unlock an additional 5-10% revenue in your practice?  Think of a thriving clinic where cancellations are minimal, patients are more committed, and your bottom line is stronger than ever. In this episode, I dive into a mini-masterclass that could transform how you manage your practice and help you increase revenue and improve efficiency. With insights drawn from one of my mastermin...

Imagine massively increasing patient volume, skyrocketing your profit per visit, and adding 2 additional clinicians to your team, all while transitioning out-of-network and doing 7-figures in cash-pay revenue! This might sound too good to be true, but Elizabeth Rogers made it happen. In this exclusive interview, you'll hear exactly how Elizabeth defied the odds and built a 7-figure cash-pay busine...

Every practice experiences gaps in their schedule from time to time. Discharges, cancellations, and unexpected events can leave even the busiest clinician with open slots. Imagine this: one of your clinicians has a busier than usual week with discharges and cancellations. Suddenly, their normally full schedule is looking half empty. This situation can cause a dip in revenue and seriously affect yo...

Struggling to compete with in-network providers offering low copays? You're not alone. But price isn't everything! When I poll my audience and students, the top concerns are often lead generation and converting those leads into paying customers. It's crucial to master this conversion if you want to build a successful practice. In this video, I will teach you how to convert leads into cash-pay cust...

Struggling to break free from an in-network clinic and build your own thriving, cash-based physical therapy practice? In my recent interview with Nicole Dumas, we unveil the secrets to getting started and achieving success with minimal risk. Her decision to leave an overwhelming in-network clinic, where she saw up to 20 patients a day, led her to create a practice that not only fulfills her passio...

In my recent interview with Trent Corey, he shared how he built Extra Mile Physical Therapy from scratch during the COVID-19 pandemic. Starting from his home office, he moved to a prime location in a gym and used "SoftWave Therapy" to attract new patients. Trent discussed overcoming challenges, effective networking strategies, and the importance of self-promotion. He also highlighted the benefits...

In this episode of the Cash-Based Practice podcast, I tackle a question many new business owners face: How to find and hire your first virtual assistant (VA) or on-site admin, and how to prioritize the tasks you give them in order to move your business forward... If you're feeling overloaded and want to finally free up your time to focus on what you do best, this episode is a must-listen! And make...