The Buzz

Listen as BlueSnap’s CEO Ralph Dangelmaier discusses payments innovation, lessons learned from collapsed banks and the state of global payments rails today. 

Listen as Coherent Chief Executive John Brisco discusses data model risk and how AI will play a role in risk mitigation at financial institutions.   

Listen as CertifID CEO Tyler Adams discusses the growth of wire fraud through business email compromise and how automation can protect money movement. 

Listen as Zeta’s Gary Singh discusses how technology can provide transparency and solutions to create individualized loyalty program offerings.

The digital wallet market is saturated and has several established players, but this has not stopped new competitors from entering the space.  Despite being one of the late arrivals to the space, Paze, a digital wallet being launched by a consortium of banks, including U.S. Bank, Truist, JPMorgan Chase and PNC, is coming to market in Q3, Peter Galvin, chief growth officer at payments fintech NMI t...

Listen as  Creatio Chief Growth Officer Andie Dovgan discusses how no-code solutions help smaller FIs achieve digitalization to compete with larger institutions.   

Generative AI has beneficial uses for financial institutions, but fraudsters have taken note, employing the technology to create thousands of fake identities.  The emergence of generative AI has made rooting out fake users even more challenging for financial institutions (FIs), with cybercriminals harnessing it to deepfake a person’s appearance or replicate their speaking voice, Ajay Amlani, senio...

Bridging the gap between customer experience and digital transformation is critical for financial institutions (FIs) to ensure customers stay engaged.   Providing customers with options on transactions like automatic bill payments are just one way for banks to assure consumers that financial decisions are their own and making certain they are not blindsided, Shane Berry, head of customer experienc...

Listen as Finastra’s Al Carpetto discusses the upcoming launch of FedNow and how the financial software provider is preparing its bank and credit union clients for the payments network. 

The fall of Silicon Valley Bank has bank clients looking to financial institutions for deposit security, and banks must have the technology to bring peace of mind to clients.  This loss of client trust combined with unnecessarily risky business practices were behind SVB’s failure, Robinson shared in a recent episode of “The Buzz” podcast. 

In a world of instant gratification, consumers expect this of payment processes — and technology can help.   Bonita Springs, Fla.-based payments company ConnexPay addresses pain points in the payments world and works to reduce friction, Chief Executive Bob Kaufman tells Bank Automation News in this episode of “The Buzz” podcast.  

Proper data management is something all financial institutions strive for, but it is not easily achieved due to data siloes and drift.    While the process of organizing and gathering the right data can set banks apart from their competitors, using the right tools to accomplish this is critical, and something all FIs need to address, Jocelyn Houle, senior director of data governance at Securiti. A...

Listen as Sanat Rao , chief executive and head of software-as-a-service provider Infosys Finacle, discusses the evolution of AI and implications of ChatGPT for the financial institutions. 

Listen as Naveed Anwar, global head of TTS digital and data at Citi, discusses Citi’s use of data and customer feedback along with new advancements in data analytics via AI, machine learning and robotic process automation.  

The swift collapse of Silicon Valley Bank has shaken the banking industry during the past two weeks.  SVB engaged in risky lending practices and did not have the necessary safeguards in place, leading to a run on deposits that eventually sent the bank into receivership, Mike Sekits, co-founder and managing director of community bank partnership group BTech Consortium, tells Bank Automation News in...

Adoption of embedded banking by both businesses and customers is on the rise, and it is helping to reduce the risk of payment fraud along the way.  For consumers, tokenizing user credentials for their protection is a benefit; meanwhile, businesses gain security by using integrated systems to accept payments safely, Bennie Pennington, vice president of embedded banking and integrated payments at $1...

Automation has grown at an exponential rate since the start of the COVID-19 pandemic, but the decline of personal interface may leave some bank clients wanting more.  Embedded finance can assist by building trust between banks and their customers, Antonio Soares, co-founder and chief executive at Brazilian payments platform Dock, tells Bank Automation News in this episode of “The Buzz” podcast. 

 Listen as Dustin Hubbard discusses the launch of Archway Software and his plans for next week’s Bank Automation Summit U.S.

AI fintech Fairplay used ChatGPT to work through an internal software engineering problem. Listen as Fairplay’s Chief Executive Kareem Saleh explains the use case and potential opportunities for financial instututions.

Digital wallet providers are creating customer-centric experiences as more clients desire open banking with control over their finances.  Listen as Curve U.S. CEO Amanda Orson discusses the digital wallet and where regulations stand for open banking in the U.S. compared to Europe. 

Bank of America, JPMorgan Chase and Wells Fargo are among seven banks teaming to launch a digital wallet in the second half of the year to rival Apple Pay.  As the new digital wallet is rolled out in North America, customer experience should be at the forefront, as use of digital wallets is already high. Forty-three percent of North Americans are using digital wallets, Cecilia Tamez, chief strateg...

Listen as James White, industry principal for banking at fintech Total Expert, discusses today’s macroeconomy, the rising rate environment, and how banks can use consumer data and automation to enhance their financial health.

Banks are looking to use AI to improve their financial literacy following Microsoft's $10 billion investment in OpenAI and their ChatGPT technology. ChatGPT technology is “a forerunner and a new class of artificial intelligence that's basically composing written dialogues and could lead to endless possibilities for banks,” Joe Robinson, chief executive, and co-founder at customer relationship mana...

The combination of today’s uncertain macroeconomic conditions and the Consumer Financial Protection Bureau’s new open banking rule coming this year has consumers wanting quick access to cash from their banks under the watchful eye of regulators. Listen as Kurt Lin, Pinwheel chief executive, and Raj Date, advisor at Pinwheel and former deputy director of the CFPB, discuss today’s macroeconomy and t...

Synthetic identity fraud remains a constant challenge for banks, with a growing number of fraudsters attacking demand deposit accounts since the onset of the COVID-19 pandemic. In fact, one in three accounts within fintech and retail banking are synthetic, Mike Cook, vice president of commercialization – fraud solutions at identify verification fintech Socure, tells Bank Automation News in this ep...