The Bridgecast with Scott Kinka

In this special episode of The Bridgecast, host Scott Kinka goes live from the Northeast Contact Center Forum 2025 at Gillette Stadium to capture the pulse of the contact center community. Through candid conversations with industry leaders, we explore how AI is shifting from "foe to friend," why breaking down organizational silos has become mission-critical, and how the post-COVID workplace contin...

What if AI doesn’t take your job, but gives you a better one? In this episode of The Bridgecast, host Scott Kinka sits down with Arshad Hisham, founder and CEO of InGen Dynamics, to unpack why AI and robotics won’t replace the workforce, but redefine it. From debunking fears about job loss to explaining the power of governance-first AI adoption, Arshad offers a human-centric vision for automation....

In this episode of The Bridgecast, host Scott Kinka sits down with Alistair Pidd, Professional Services Director at BCM One, to demystify the complex world of enterprise voice in the age of hybrid work. They unpack Microsoft Teams voice integration strategies, including Calling Plans, Direct Routing, and Operator Connect, while offering practical advice on contact center migrations, global archite...

In this episode of The Bridgecast, host Scott Kinka sits down with Indi Young, an Independent Qualitative Data Scientist, Coach, and Consultant. Together, they explore how deep listening and cognitive empathy can revolutionize enterprise technology decisions. Indi shares insights on moving beyond generic personas, embracing diverse thinking styles, and using qualitative data to serve all users bet...

In this episode of The Bridgecast, host Scott Kinka sits down with Mark Tina, Head of Indirect Distribution at Verizon Business, about Verizon’s journey from telecom giant to tech solutions powerhouse. They discuss democratizing AI for small businesses, enhancing cybersecurity, and integrating tools like Microsoft Teams for seamless mobile communication. With practical tips for business leaders an...

What if you could transform your customer experience while leveraging the power of AI and video? In this episode of The Bridgecast, host Scott Kinka and David McAbee sit down with Zoom’s CX team of Sean Fair and Shana Hafterson to explore Zoom’s transformation into a full-scale customer experience platform. They dive into how AI, video support, and unified communication tools are helping businesse...

In this episode of The Bridgecast, host Scott Kinka sits down with Tim Sanders who is a best selling author, AI Evangelist and VP of Research Insights at G2. We explored how leaders can approach AI as a human-first strategy rather than just a tech trend. From building organizational AI literacy to embracing optionality and leading with empathy, Tim shares a roadmap for thoughtful, effective AI ado...

Here’s The Bridgecast live from the NJ Sim event for a panel discussion on enterprise AI strategy.

Creating your network doesn’t have to be complicated. Here's Meter’s Anil Varanasi on what IT leaders should know about enterprise network structure.

In this episode of the Bridgecast, host Scott Kinka sits down with Jasmina Mueller and Brad Dupree to discuss the charitable organization Tech4Change. This organization brings together technology leaders to raise funds for various grassroots...

Can AI make business communication smarter and sales more human? Scott Kinka and Mike Kane from Dialpad break down the future of AI-driven conversations, tech partnerships, and the power of emotional intelligence in sales. They cover Dialpad’s...

Sometimes, we think that new tech can solve old problems. For instance, can AI help employees be better at processes that don't exist? This is just one of the questions we tackle on this episode of The Bridgecast. In this conclusion to The...

According to Sun Tzu, energy without strategy is chaos. This sentiment has never been more appropriate today, particularly concerning IT strategy and discussions around AI.  In this year-end episode of The Bridgecast, Scott reflects on a...

Sports are a profoundly human experience—emotional, visceral, and passionately followed. While AI won’t replace athletes anytime soon, it’s increasingly shaping how fans engage with their favorite teams. In this episode of The Bridgecast, Scott...

A new year often means resolutions and plans for your business. And for 2025, one of those plans is likely focused on literally and figuratively getting your arms around your AI strategy.  Making effective use of AI in 2025 means rewinding one...

How is AI transforming IT leadership? AI solves no problems by itself. But with the proper workflows and systems around it, it drives real-world ROI. Rather than replacing humans, it can enable the next level of cross-functional collaboration.  ...

Is your business experiencing AI fatigue? Right now, AI is all anyone is talking about…but too many conversations are about tech and innovation when they should be about getting measurable outcomes. In this live episode of The Bridgecast, recorded...

There are five generations in the workforce today, and every one speaks, communicates, and collaborates differently. You have to meet them all where they are—generally in their homes behind screens.  While your personal brand used to be based...

Have you ever noticed that being an entrepreneur and an IT leader require nearly the same skills? On this episode of the Bridgecast, Scott sits down with Ryan DiRocco, CTO of . We explore that intersection and how experience and mentorship play...

IT leaders, remember when your headquarters was the heart of your business network?  You connected everything to it—offices, remote workers through VPNs, and kept security at the HQ. Then, the cloud arrived, and COVID changed everything....

When optimizing your cloud hyperscaler expenses, there’s a massive difference between workload optimization and rate optimization. We put tons of effort into the performance of our workloads to control usage, but far less attention is paid to how...

Information security and risk management are kind of like the chicken or the egg — what comes first? In this episode of The Bridgecast, Scott interviews Melanie Thomas, the at Bridgepointe. They discuss Melanie’s background, her transition to...

Every business book in the past 20 years has in some way talked about being customer-obsessed. And of course, to do that, you need to empower your employees to innovate. Mistakes be damned! However, some recent challenges with software updates to 80 %...

You’ve heard the old adage that everyone in business is in customer service or customer experience. Yet, legacy contact center software has been designed for one primary workflow — the customer service agent. This results in our approach to CX and...

As one of the early innovators in the hosted PBX space nearly twenty years ago, Peter offers countless insights on pre-integrated, self-contained user environments for remote work, collaboration, and innovation. partners with IT professionals to...