The BHPH Morning Show

In this episode, we tackle an important question: Can ethics be measured? We explore real-world ways that we'll soon be able to quantify the financial impact of operating a business with values like trust, honesty, respect, and responsibility. Tune in to learn how our KPI in development, "Kindness Performance Indicator," might just shape many aspects of the Buy Here Pay Here and Lease Here Pay Her...

In this Friday episode of The BHPH Morning Show, Jim and Michelle Rhoads break down one of the most crucial yet hard-to-understand metrics in Buy Here Pay Here: cash-on-cash return. They’ll walk you through how this calculation reveals the true performance of your deals—and what every operator can learn by measuring it over a 24-month window. Learn how to compare your initial cash risk to your ann...

Think about it. Customers have some level of fear of the Buy Here Pay Here dealers who will become their financier. Dealers fear the customers they finance for a number of reasons. Lenders fear borrowers and vice versa. On this Wednesday episode, we'll offer a White Hat Way to approach the matter and build lasting relationships in the process. 🎙️ New to streaming or looking to level up? Check out...

Entrepreneur and financial analyst Alan Keate joins this Friday episode of the BHPH Morning Show as we review what AI has to say about the mid-range future of used car inventory. We'll discuss what ChatGPT and DeepSeek pulled together regarding the outlook for availability and pricing. Tune in at 11 EDT to hear from Alan, featured guest on the BHPH Market Watch podcast now in production, and see i...

In the last year, we've encountered more BHPH dealerships or subprime auto finance operations failing or on the brink of possible failure than is typical. In this White Hat Wednesday conversation, we'll dig more into the human coping aspect than we will the market conditions. We'll examine how business owners respond to adversity and how quickly (or slowly) some adapt to the change as they pivot t...

More transparency and inclusion, friends! On today's LIVE podcast, we're sharing an update for White Hat Way's Founding Sponsors (LHPH Capital, DealerRE and Passtime GPS). Anyone can tune in to hear the latest on milestones achieved, status of key initiatives and any adjustments/additions to the roadmap. Megan Brooke Jones and Paul Hoyt from our team are available to join. This uncommon way to hol...

Ken Shilson once said "In BHPH, it's not what you sell but what you keep." On this White Hat Wednesday, we'll return to the subject of #CustomerRetention and share what we call "net sales" figures. It's an important ongoing conversation around customer engagement and support. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook e...

Session recordings started this week! We're excited to share the name, decided through social media polling: BHPH Market Watch. Tune in this Friday as we share details about the topics to be covered, guest info, etc. And, we'll recap news from this last day of March. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon,...

We're all customers. We all know how a business can make a memorable impression on us - good or bad. Yet, we rarely make time to look at the touchpoints in our own customer interactions, especially the early ones. On this White Hat Wednesday, we'll raise some "peopling" questions from our own recent buying experiences. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Sh...

Tune in to get a better grasp of which numbers to track and how to analyze your own Buy Here Pay Here portfolio performance. We'll demonstrate on-screen how to complete the template to be provided to any who request it. Then, those who return the completed spreadsheet will receive a FREE comparative analysis. Others can simply view and learn the method we use in determining longer-range success in...

We've heard the expression "It's not only WHAT you say, but HOW you say it." What about WHERE you say it??? On this White Hat Wednesday episode of the BHPH Morning Show, we'll break down the importance of the setting when it comes earning and maintaining trust through the things we say. We'll explore things like consistency and transparency in our latest effort to infuse trust between buyers and s...

Attorney Steve Levine returns Friday to discuss his new book "Counterpunch: Compliance Strategies for Car Dealers." Of course, we'll also ask this automotive and legal specialist what is the latest from Capitol Hill as it relates to our sector. Oh, and we'll be sure to ask for his 2 cents on our Wednesday episode and the language AI used in describing the BHPH industry. Find the BHPH Morning Show...

For a blog post, we asked DeepSeek to offer up "10 tips for poor credit consumers to know to improve their experience when shopping for auto financing." Wait 'til you hear #6!!! Tune into this White Hat Wednesday as we read and react to all of the answers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, &...

It's been an interesting first week of March! Join this Friday broadcast as we recap observations from across the industry of BHPH/LHPH, including reaction to some spirited conversations from the Facebook groups. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Miche...

Announcing free-to-everyone V8w! The 'W' is for White Hat Way. Virtual meetings in our V8+ track, but available to dealers everywhere. Ken Yang, among the first of our coaches to earn a White Hat certification, joins this White Hat Wednesday as we explain the format and where folks can find this new track of education around how the "good guys and good gals" do Buy Here Pay Here and Lease Here Pay...

On this Friday broadcast, we'll cover some of the industry chatter about the lending landscape - both first-hand and second-hand info. Then, we'll share what is known about February volume to date on this last day of the month. Plus, we'll offer the 2024 March vs February volume figures from V8 Dealer Groups as one means to project volume expectations for March. Find the BHPH Morning Show on Video...

In the comment section of this event, please locate the link to the Facebook post where we posed the question in BHPH Success on 2/25/25 about pricing a Vehicle Service Contract (VSC). Great feedback has prompted a few more questions. We'll open "Part 1" of this conversation tomorrow LIVE at 11 eastern. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTu...

Let's go simple! In measuring BHPH and LHPH portfolio performance, we sometimes dive into some deep analysis. On this Friday episode, we'll zoom out and take a wide look at a number that is easy for everyone to pull together in minutes. We'll look at one simple ratio on a broad pool - big operations and small ones. Join in to see if you find this metric and comparison to be relevant. Find the BHPH...

How do you sell and maintain trust with your customers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement...

Kristin Acosta, GM at Sorensen Auto Plaza in Iowa, returns to break down their approach to (and extraordinary success in) collections. Kristin last joined the Morning Show on January 10th as we reviewed their static pool results across almost 3,000 sales. Their net charge-offs are VERY low! Now, she joins us to take viewers inside the philosophy they adopted years ago and explain how it translates...

BHPH and LHPH dealers know that repos cost them in direct profit (the charge-off) and at least short-term cash flow (missed payments). Of course, there's the cash value of the repo itself to consider. How else does the charge-off cost us mathematically and financially? We'll dig deeper on this Friday episode. Viewers might be surprised to see what the projections reveal. Find the BHPH Morning Show...

Fractional CMO Casey Stanton joins this Wednesday episode to talk high-level marketing. What works, what doesn't and the latest tools and tech. Plus, we'll ask about how to craft the message to help BHPH & LHPH dealers earn the signature of more car buyers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed,...

There were tons of numbers. And, there were questions from "front row" dealers and moderators. On this Friday broadcast, NC dealer Casey Litaker joins to discuss his takeaways from yesterday's virtual mastermind which essentially asked "Is my 2025 business plan achievable?" Tune in all 11am EST to be part of the interactive chat as we recap the pieces of the plan, explore the limitations, and shif...

It happens. Folks sometimes believe they've been wronged. Businesses get sued on occasion. On this White Hat Wednesday, Ohio Attorney Allison Harrison with ALH Law Group joins to talk about how that process typically goes down when the threatening documents list the dealership as the defendant. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , Link...

Does anyone know what is a "good" lead conversion rate? What about "great?" Georgia dealer Jack Carter joins along with Florida dealer Ysmael Bouchard as we break down the available numbers and talk tips for getting more leads behind the wheel! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am...