The Art Of Hospitality Podcast

The Art Of Hospitality

Business EN ↓ 116 episodes

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building. Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.

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The Art Of Hospitality Podcast

Episodes

Is The Tech Spaghetti Monster Going To Harm Your Vacation Rental Biz? (With Marcus Räder) 17.07.2024 55:25

In this episode, we interview Marcus Räder from Hostaway about tech, funding, building a winning PMS platform, what scaling means for the STR/Vacation rental industry, his song and a LOT more. You don't want to miss this one. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Marcus Räder Hostaway

Designing The Winning Experience From Property Design To Check-In (With Bryndee Barton) 10.07.2024 54:06

In this episode, we interview Bryndee Barton from Loma Homes on her background in building long-term rentals, then working with her business partners into a brand-new short-term rental angle with designed + themed vacation homes. She breaks down why design and investing into an awesome guest experience is what has lead to the right outcomes for Loma Homes and their investors. Enjoy! ⭐️ Links &am...

Building The Ideal? Approach To Hospitality (With Tyann Marcink Hammond) 03.07.2024 53:54

In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Tyann Marcink Hammond Branson...

Understanding The Tools & Tech In Your Vacation Rental Business (With Deborah Labi) 26.06.2024 49:32

In this episode, we interview Deborah Labi of Have You Got / The Techsplained Series on growth, building understanding in the vacation rental space of tech + tools, her new business launching now and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Deborah Labi Have You Got Network The Techsplained Series

Building Our Vacation Rental Businesses The Safe Way (With Eric Thibodeaux) 19.06.2024 51:30

In this episode, we interview Eric Thibodeaux of Current Tides Vacation Rentals + Safer VRs about building a world-class vacation rental business that takes every stakeholder into account including guests, owners and our community. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Eric Thibodeaux Safer VRs Current Tides Vacation Rentals

Grading The Vacation Rental Industry Today: The Good, The Bad & The Ugly (With Steve Milo & Miriam Ramsey) 12.06.2024 55:22

In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethics of our industry and a lot more. Editor's note: we had some minor audio issues with Miriam's file, but it doesn't take away from the great information shared. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Conn...

Building The True Guest Experience With Service vs Hospitality (With Matthew Loney) 05.06.2024 56:18

In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Matthew Loney Xplorie

Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann) 29.05.2024 57:54

In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jeff Ostermann Sweetwater

Going From A To Z In The Vacation Rental Industry (With Kimberly White & Jeff Iloulian) 22.05.2024 51:41

In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kimberly White Jeff Iloulian HostGPO

Building A Hospitable + Welcoming Vacation Rental Experience In Québec (With Kerri Gibson) 15.05.2024 57:15

In this episode, we interview with Kerri Gibson of Chalets Hygge. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kerri Gibson Chalets Hygge

Hitting Reset On The Art Of Hospitality: An Important Update About Where We're Heading 08.05.2024 17:40

In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell

Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino) 01.05.2024 53:39

In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Small Batch Hats John Paladino Milestone Meetings

Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson) 24.04.2024 48:35

In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell M inut Nils Erik Mattisson

If Data Is Gold, Does That Make This Man The "Vacation Rental King Midas"? (With Jamie Lane) 17.04.2024 57:43

In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jamie Lane Airdna 2024 Outlook Report Best Places to Invest in 2024 January Monthly Review

The Vacation Rental Industry's Massive Inflection Point Happening Now (With Ashley Ching) 03.04.2024 50:26

In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Ashley Ching Inhaven

Making Vacation Rentals Even More Accessible To ALL People Is Good Business (With Adam Probolsky & Lorraine Woodward) 27.03.2024 52:05

In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Lorraine (Berry) Woodward