The Art of Adjusting® Podcast

Send us Fan Mail In today's episode, we continue our conversation with Steve Frattare, a seasoned claims adjuster and the owner of Cornerstone Claims Service in Rochester, NY. We'll explore coverage issues, including reservation of rights letters, non-waiver agreements, and declaratory judgments. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visit...

Send us Fan Mail Today, we are pleased to interview a remarkable guest, Steve Frattare, the owner of Cornerstone Claims Service in Rochester, NY. This is Part 1 of a two-part series. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting . Additionally, don't miss out on Chantal’s insightful book, Art of Adjusting® , available now. With...

Send us Fan Mail Welcome to "Decoding Insurance Policies: Key Considerations for Claim Adjusters," the podcast that dives deep into the world of insurance policies and equips claim adjusters with essential knowledge and insights. In each episode, we unravel the complexities of insurance policies, exploring the fine print, clauses, and provisions that can make or break a claim. Learn more...

Send us Fan Mail In this educational episode, we delve deep into the art of investigation and explore the intricate process of uncovering the truth in liability claims. Join us as we unravel the strategies, techniques, and ethical considerations in conducting thorough investigations. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting . Ad...

Send us Fan Mail Welcome to "The Claims Process: Handling Insured Entities and Attorneys," a podcast that provides valuable insights and strategies for understanding and successfully managing the claims process. Whether you are dealing with an insured entity or an attorney, this podcast will equip you with the knowledge and tools to navigate the complex world of insurance claims. Learn m...

Send us Fan Mail In this episode, we explore our recent blog post , which examines how insurance companies can prepare for the rise of Gen Z professionals. As Baby Boomers retire and Gen Xers hold key positions, understanding and adapting to Gen Z individuals' unique traits and expectations is crucial for long-term success. Learn more about our services at Auten Claims and gain insights from...

Send us Fan Mail We all thought hurricane season would be a bust for property adjusters. Then Ian came along, and as of today's recording, the damage appears to be widespread and severe. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting . Additionally, don't miss out on Chantal’s insightful book, Art of Adjusting® , available n...

Send us Fan Mail Today we are "flying solo" in our discussion of drone usage for claims adjusting. Drones have grown immensly in thier popularity, but there are dangers associated with drone operation. Additionally, you must be certified with the FAA to use a drone for commercial purposes. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR...

Send us Fan Mail Here is Part 2 of our depreciation discussion, where we talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting . The discussion involves a spirited debate over certain depreciation methods and whether labor should be depreciated when preparing a property damage estimate. If you missed Part 1, check out Episode #14! Click here For more information on h...

Send us Fan Mail In this episode, we talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting . The discussion involves a spirited debate over certain depreciation methods and whether labor should be depreciated when preparing a property damage estimate. Stay tuned for Part 2 of this interesting discussion! Click here For more information on how different states address...

Send us Fan Mail Today is the second part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based in Richmond, Virginia.  He has been involved in the claims industry for 40 years with experience in claims management and litigation management. He is known for his presentation skills, having given over 300 presentations at insurance, risk m...

Send us Fan Mail Today is the first part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based in Richmond, Virginia.  He has been involved in the claims industry for 40 years with experience in claims management and litigation management. He is known for his presentation skills, having given over 300 presentations at insurance, risk ma...

Send us Fan Mail Today we’ll be talking with Barry Zalma and Chantal Roberts. Barry Zalma is an internationally recognized expert on insurance, claims, handling insurance, coverage, insurance fraud, and insurance bad faith. He has more than 53 years of practical insurance claims experience as a claims person and insurance coverage lawyer to serve those facing an insurance claim or coverage dispute...

Send us Fan Mail Today is story time. We’re talking about a farmer, two carpenters, and a bull—and how that unusual mix ties directly into how New York handles injuries caused by domestic animals. This episode walks through the history behind the “one-bite rule,” how Bard v. Jahnke shaped the law for two decades, and why these principles mattered so much for dog bite claims. Important Update: Sinc...

Send us Fan Mail One of the most common complaints I get from new or aspiring adjusters is that every time they look at a job listing, it says they need experience. This is common, even for entry-level jobs! Many job postings also state that a Bachelor’s degree is required. So, how do you overcome these challenges if you don’t have any job experience as a claims adjuster or if you don’t have a Bac...

Send us Fan Mail Today's episode focuses on two of the most common questions from social media regarding how to become an adjuster. The first question is “Where do I start?” and the second is “How can I find a mentor?” Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting . Additionally, don't miss out on Chantal’s insightful book,...

Send us Fan Mail Here is another episode covering all lines of insurance. We talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting . This recording was derived from our Clubhouse episode on July 12, 2022, where we discussed all things related to waiver, estoppel, non-waiver agreements, and reservation of rights letters (RORs) Learn more about our services at Auten Cl...

Send us Fan Mail We’ll call this episode topic an “All-Lines” subject. Today we’ll talk about mentorship in the claims business. Whether you are a new or an experienced adjuster, you might know something that the person sitting next to you does not yet. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting . Additionally, don't miss out...

Send us Fan Mail Today's episode is property claims and more specifically we talk about Xactimate. This estimating platform is often compared to Simsol and Symbility, and many building estimating gurus feel that Xactimate is not appropriate for certain complex losses. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting . Additionally,...

Send us Fan Mail In this episode, you will hear our hot take on recent news stories about workers’ compensation insurance. The first one is a proposed New York state law causing a bit of a dust-up in Albany. The proposed legislation provides additional benefits for milder injuries and makes an injured worker's ability to seek additional benefits easier. Learn more about our services at Auten...

Send us Fan Mail Centralized claims operations are commonplace in today's insurance market. Insurance carriers tend to utilize independent agencies. These independent agencies are strewn across a large geographical area. Most often, this area is larger than the insurance company can staff. Since independent agents are covering this immense territory, it only makes sense that independent adjus...

Send us Fan Mail Today we talk about Assignment of Benefits Agreements, commonly referred to as an AOB. They are used across automobile and property claims and it is a first-party property agreement with a vendor. An AOB allows a policyholder to assign the benefits that they would normally get under their insurance policy to a third party. This allows that third party to make an insurance claim on...

Send us Fan Mail In this episode, we'll talk about a Florida decision that allows policyholders to make video recordings of insurance adjusters as they inspect the damage to their property. If you're an adjuster, how would you feel about a policyholder walking around recording every move you make? Why would they do this? What should you do if they pull out a camera? We will answer all th...