The Analytics Power Hour

Is your organization customer-centric? Does your product team dive into the demographics of your customers to figure out what features will make them as happy as possible? If so, then you're doing it all wrong! Perhaps. On this episode, the gang chats with Dr. Peter Fader about putting customer lifetime value (CLV) front and center when it comes to developing and executing marketing strategies. Fo...

Are you biased? Either you answered, "Yes," or you're in denial. Or you're an AI, in which case you should just go and start your own podcast instead of listening to this one. UNLESS your prediction algorithms told you that this would be the episode where we would finally announce the addition of a third co-host, and you need to collect that data point (and, damn, you're good, BTW). On this episod...

The conceit of this podcast is having real analysts hang out with each other -- enjoying each other's company and talking a little shop. But, for you, dear listener, that hanging out is occurring through your earbuds. What does it take to hang out IRL with other analysts? Guest host Moe Kiss from THE ICONIC joins the guys this week to chat about Web Analytics Wednesdays , MeasureBowling , MeasureC...

WHY does Tim simply not give Python its due? Isn't Python a perfectly acceptable -- possibly even better -- option when it comes to diving into programming with data? It's open source, too. Some say it's easier to learn than R. And, frankly, isn't a programming language named after a snake just inherently cooler than one named after a letter of the alphabet? The fellas tackled the topic with Ryan...

It's another one of those on-going lobby bar topics: how much of the data should be made available to whom and in what form? Should all of an organization's data be completely and freely available to everyone in the company, or is that a recipe for messy data being misinterpreted and misused? That's the topic tackled on this show, courtesy of a recommendation from Pawel Kapuscinski . As it happens...

We can watch (sort of) what users do on our sites. That's web analytics. We can ask them how they felt about the experience. That's voice of the customer. But, can we (and should we?) actually analyze their emotional reactions? On this episode, Michael and Tim sat down with Dr. Liraz Margalit , Head of Digital Behavioral Research at Clicktale , to bend their brains a bit around that very topic. An...

Back in the day, we explained the difference between a visitor, a visit, and a pageview to stakeholders using an analogy of a person walking into a physical store. Now, digital channels are dominating, and physical stores are struggling...which is an opportunity to apply what we've learned about behavioral analysis on the web to in-(REAL)-store consumer behavior.  Gary Angel from Digital Mortar (...

Change. It's scary. It's exhilarating. It's a song by Churchill . Sometimes, be it due to your manager, due to a corporate acquisition, or due to a job change, you just wind up with a voice in your head belting out, "You want me to change, change, change!" In this episode, Nancy Koons from Team Demystified joins us to dive into our collective histories when it comes to switching analytics tools --...

It seems like a simple couple of questions: 1) When and where does the analyst's role start?, and 2) When and where does the analyst's role end? And, do the answers to either of these questions change based on the type of organization you're in (in-house versus agency)? As it turns out, Michael and Tim largely agree on the answers to these questions…but their agreement is pretty expansive, so this...

"Psssst! Hey! Buddy! Want some analytics? Whatcha' lookin''for? Insights? Recommendations? Maybe some implementation? I got anything you want, and I got it at a great price!…" Sound familiar? No? Well, then you're just not hanging out in dark corners next to executive washrooms the world over! On this episode, Sayf Sharif of SEER Interactive joins us to chat about the how and when of selling analy...

Do you want to know something about analysts? They're people. And, not only are they people, but they work with people. And people have personalities. Even the hosts of this podcast have personalities. One of the hosts is introspective about the ramifications for those facts when it comes to his work. The other host gets so rattled by the topic that he uses the phrase "a lightbulb went off," when...

Well into our third year of the show, we decided it was time to show that we've become hard-hitting audio journalists by bringing on a heavy-hitter in the world of display media and grilling him with tough questions. And then we found out we're not hard-hitting audio journalists. And the heavy-hitter we brought on was informative, articulate, and willing to muse objectively about the challenges th...

FINALLY! It's a show all about Google Tag Manager! Oh. Wait. What's that? We had Simo Ahava on the show and actually covered a different topic entirely? WHAT NINNYHEAD APPROVED THAT DECISION?! Well, what's done is done. With 'nary a trigger or a container referenced, but plenty of wisecracks about scrum masters and backlogs and "definitions of 'done,'" we once again managed to coast a bit over the...

So, knowledge management and data management walked into a bar and bumped into Github . The result? Open data and, specifically, data.world ! Coremetrics ...and then Bazaarvoice founder Brett Hurt, along with Homeaway.com and Bazaarvoice veteran Jon Loyens, joined us to talk about what open data is, why it's gaining traction, and why we all should care. And, if you've been pining to have us record...

Have you ever been to a really great analytics conference and had just one great conversation after another with other attendees? We have! And, for this episode, we decided to head up into the hills above Budapest and try to bring that experience to you. With a range of fine and foreign libations in hand, a crackling fire toasting our backsides, and a roaming handheld microphone, we asked the ques...

The world is an oyster. It's also a system. A complex system! Companies are components in that system, and they're systems unto themselves! And marketing departments, and digital marketing, and the data therein, are systems, too. As analysts, we're looking for pearls in these systems (and you were wondering where we were going with this)! Join Michael and Tim as they chat with Christopher Berry of...

Pop psychology is fun, if not that useful. Pop analytics can be dangerous! What IS pop analytics? It's a term coined (as far as we can tell) by analytics legend Kevin Hillstrom, and we managed to get him on the show to chat about it! The fact that it turned into a therapy session for Tim was just an added bonus. NOTE: We hit a glitch with Kevin's audio 45 minutes into the episode and have done our...

Do you care about acquiring customers? Do you care about data? Do you like wearing shoes that have soles that are 2-3″ thick? Put those three things together and it means you care — or should care — about customer data platforms. On this episode, Todd Belcher from BlueConic joins us to explain what CDPs are and what they're good for. Tune in to hear Todd masterfully steer clear of a sales pitch fo...

2016 is almost in the books! In just over a week, we'll be ringing in the new year, and we have it on Very Good Authority that 2017 will be the Year of Mobile. But, this episode is as much about looking back as it is about looking forward -- looking back on how our industry has evolved, what product launches piqued our interest the most, and what Snoop Dogg-related stunt marketing occurred during...

Have you ever seen a one-man show in the theater? It's awesome. Unless it's terrible. The same can be said for one-person digital analytics teams. It can be awesome, in that you get to, literally, do EVERY aspect of analytics. It can be terrible because, well, you've got to do EVERYTHING, and it's easy for the fun stuff to get squeezed out of the day. On this episode, we head back Down Under for a...

Step right up! Step right up! We've got your org charts here! If an analyst falls in the woods, and she reports into a hub-and-spoke model, is the result best illustrated with a 3D pie chart? Join Michael and Tim as they conclude that, at the end of the day, effective communication is imperative regardless of where the analysts sit organizationally. And, because, "Why not?" ride along on a digress...

If you're in the U.S., happy election day! In the spirit of the mayhem and controversy that the political process brings, we're tackling a topic that is every bit as controversial: tag management. Does Adobe DTM gratuitously delete emails? Has GTM been perpetually unaware of when it is around a hot mic? What does Tealium have against coffee?! Is Signal broadcasting dog whistles to marketers about...

You know what season it is? Well, in the United States, we're closing out a 4-year, never-ending cycle of electing a president. The tweets are getting tweeted and retweeted, the Facebook posts are getting posted and reacted to, and the video! Oh, the video! So, what better time to dive into social media ANALYTICS than today? Join Michael and Tim as they dive into this topic -- which they both love...

Have you ever read an analytics job description? Have you found yourself wondering, "Is it just me, or is there something fishy going on here?" Who better to verbally cogitate this question writ large than a couple of guys who haven't actually applied for a job in a few years? Join Michael and Tim as they dive into the world of analytics job descriptions and chat about the red flags they find...an...

Do you listen to podcasts? Well, of course you do! Are you working in or involved with analytics? If you listen to this podcast, you almost certainly are! Where do those two interests intersect? On this episode! Steve Mulder , Senior Director of Audience Insights at National Public Radio (NPR) , joins Michael and Tim to discuss podcast measurement...and audience measurement...and the evolution of...