Neil Benson & Sarah Penn

That Super Show

News EN ↓ 30 episodes

That Super Show brings you the latest news, insights and industry interviews to help Australian superannuation professionals improve retirement outcomes for Australians. Hosted by Sarah Penn, CEO of Mayflower Consulting, and Neil Benson, CEO of Superware.

Author

Neil Benson & Sarah Penn

Episodes

Inside complaints data: Insights from Heather Gray, Lead Ombudsman Superannuation at AFCA 25.08.2025 42:01

#5. Co-hosts Sarah Penn and Neil Benson chat with Heather Gray, Lead Ombudsman, Superannuation at Australian Financial Complaints Authority. Highlights Complaints as Feedback: Complaints are valuable for identifying service improvement areas, even though funds aim to minimize them. Drop in Insurance Delay Complaints: There has been a notable reduction (39%) in complaints about delays in insurance...

From DDO to FAR: What’s shaping superannuation’s future right now 11.08.2025 22:54

#4. Sarah Penn and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. Highlights AFCA Complaints Down: Overall complaints about financial services are down 4%, with superannuation-specific complaints dropping a huge 16%. Notably, complaints about claims handling fell by 39%, signalling real operational improvements across the industry. DDO & “Reaso...

Well-intentioned mishaps: when tech goes wrong 28.07.2025 30:16

#3. Sarah and Neil discuss the latest news and views affecting Australian superannuation professionals. Highlights 00:02 - Introduction to the Super Industry 06:14 - Navigating Superannuation: The Importance of Proper Documentation 13:52 - Understanding Risk Management: The Bowtie Theory 20:57 - Introduction to the Complaints Resolution Scorecard 27:22 - Exploring AI Tools for Productivity Big Ide...

Is it OK for funds to spend $$$ on marketing? 14.07.2025 37:35

#2. Sarah Penn and Neil Benson discuss the latest news and views affecting Australia's superannuation sector. News APRA on the warpath re fund expenditure. "Where APRA identifies practices which fall short of legal requirements, APRA will utilise the full range of its powers to hold an RSE licensee accountable." Super funds on track for 3rd consecutive year of robust returns. AMP includes crpyto i...

It's Launch Day for That Super Show! 30.06.2025 37:38

#1. Sarah Penn and Neil Benson discuss the latest news and views affecting Australian superannuation professionals. News Div296/$3m super tax/unrealised gains tax benefits from super more than cost of age pension system APRA tells funds to get on with consider MFA impacts of super AML exemption Joe Longo (ASIC Director) tells super directors to do better And speaking of directors, CPS510 (Governan...