Bob Phibbs, The Retail Doc

Tell Me Something Good About Retail

Business EN ↓ 144 episodes

Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!

Author

Bob Phibbs, The Retail Doc

Episodes

Nikki Baird on Reopening Safely and Sanely [Episode 411] 15.05.2020 35:26

This episode is devoted to preparing to move ahead. Learn how a digital presence can enhance your community on this episode of Tell Me Something Good About Retail. ----- Key Links Nikki Baird LinkedIn Aptos SalesRX ----- Why Now is the Moment for Digital Presence Don’t underestimate the impact you can have in digital channels Send a Positive Message to Consumers Good stories can fill the Con...

Derek O’Carroll on Creating a Retail Culture [Episode 410] 08.05.2020 22:26

This episode is devoted to creating a compelling brand concept. Learn how to map out your customers’ journey on this episode of Tell Me Something Good About Retail. ----- Key Links https://www.linkedin.com/in/derekocarroll https://www.brightpearl.com https://www.retaildoc.com/online-retail-sales-training ----- Go back to basics to come back stronger When time is the one thing you can control ...

Richard Shapiro on Creating Human Connection [Episode 409] 01.05.2020 26:59

This episode is devoted to fostering repeat business. Learn how to create great customer relationships on this episode of Tell Me Something Good About Retail. ----- Key Links https://www.linkedin.com/in/RichardRShapiro/ https://twitter.com/RichardRShapiro http://www.tcfcr.com/ https://www.retaildoc.com/online-retail-sales-training ----- Eight steps to guarantee repeat business Learn the emo...

Neil Abramson on All Things Resale [Episode 408] 24.04.2020 25:55

This episode is devoted to the unique challenges of the resale market. Learn how resale epitomizes Main Street on this episode of Tell Me Something Good About Retail. ----- Key Links https://www.linkedin.com/in/neil-abramson-89017811/ https://www.ecistores.com/home.php https://www.retaildoc.com/online-retail-sales-training ----- Believe the Best Days of Retail are Ahead Evolve, change and stay...

Shlomo Chopp on Bridging the e-Commerce to Retail Storefront Gap [Episode 407] 17.04.2020 27:18

This episode is devoted to emerging brands born online and made available for purchase in-store. Learn how e-commerce finds a physical entry point on this episode of Tell Me Something Good About Retail. ----- Key Links Shlomo Chopp LinkedIn Anchor Shops SalesRX ----- Is there a better way for digital natives to be profitable? Consider the infrastructure used to show it off along with more lon...

Jacyn Heavens on the Regional Differences in Retail [Episode 406] 10.04.2020 23:06

This episode is devoted to similarities and differences between international marketplaces. Learn how retailers are tuning in to their communities on this episode of Tell Me Something Good About Retail. ----- Key Links Jacyn Heavens LinkedIn Epos Now website SalesRX ----- Rethink how you integrate your customers Use technology to collect detail and build community Consider multiple services f...

Dan Hodges on the Design of Experience Retail [Episode 405] 03.04.2020 29:18

This episode is devoted to current trends in retail experience. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail. ----- Key Links Dan Hodges Linkedin Retail Store Tours website ----- Manifesting magic in store design How does your retail environment reflect your brand? Implement habits that produce revenue results Utilizing seven habits is predictive...

Danielle Ewert on Attaining Transparency with POS [Episode 404] 27.03.2020 15:49

This episode is devoted to implementing best practices with the help of a POS system. Learn how full transparency benefits a single or multi-location business on this episode of Tell Me Something Good About Retail. ----- Key Links Danielle Ewert LinkedIn Springboard Retail website SalesRX ----- Maximize your time during the Covid-19 crisis Digital housekeeping tools to utilize on or off the sal...

Lauren McGuire on How We Experience Sound in Retail [Episode 403] 20.03.2020 29:04

This episode is devoted to the sonic aspects of retail. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail. ----- Key Links Linkedin: https://www.linkedin.com/in/lauren-mcguire-9602505/ Website: https://manmademusic.com/ Springboard Retail https://www.springboardretail.com/ ----- Avoid the worst sound mistake in retail What does and doesn’t work in y...

Carol Leaman on How Playing Games Leads to Better Employee Learning [Episode 402] 13.03.2020 13:43

This episode is devoted to corporate learning through gamification. Learn how using cognitive principles can drive rapid memory retention and benefit your business on this episode of Tell Me Something Good About Retail. ----- Key Links https://www.linkedin.com/in/carol-leaman-22973b http://www.axonify.com/ Springboard Retail https://www.springboardretail.com/ ----- Increase learning engageme...

Michael Zakkour on New Models for Consumption and Retail [Episode 401] 06.03.2020 34:33

This episode is devoted to the new retail Renaissance. Learn how China is leading the way into the future of unified commerce on this episode of Tell Me Something Good About Retail. ----- Key Links Guest LinkedIn profile https://www.linkedin.com/in/michael-zakkour-150b865/ Guest website or place to purchase their book https://tinyurl.com/r7tym6z Guest Twitter https://twitter.com/michaelzakkour Sp...

Paco Underhill on the Science of Age When it Comes to Retail [Episode 316] 17.01.2020 33:08

This episode is devoted to the science behind consumers. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail. ----- Key Links Paco Underhill LinkedIn Envirosell Field Agent: https://www.fieldagent.net/ ----- Making Your Customers Feel Smart and Empowered How has retail changed and how are you adapting? How Science Can Affect the Way People Buy A left-...

Joe and John Gaither on Differentiating Your Product [Episode 315] 10.01.2020 27:35

This episode is devoted to educating consumers. Learn how to differentiate your product from the rest on this episode of Tell Me Something Good About Retail. ----- Key Links Joe Gaither LinkedIn John Gaither LinkedIn Feetures Website Field Agent: https://www.fieldagent.net/ ----- Educating the Customer Experiencing the product is the first step in marketing. How to Differentiate Your Produc...

Alex Shuford on How to Manage Expectations When it Comes to Customer Service [Episode 314] 03.01.2020 39:30

This episode is devoted to managing customer service expectations. Learn how to succeed with customers and create a last business on this episode of Tell Me Something Good About Retail. ----- Key Links Alex Shuford LinkedIn RHF Investments Field Agent: https://www.fieldagent.net/ ----- Customers Teach Us Lessons You just have to watch for the moments. Don’t React in Anger Choosing to be co...

Emmanuel Probst on How to Succeed in a Saturated Market [Episode 313] 27.12.2019 25:51

This episode is devoted to creating a meaningful trend in retail. Learn how to succeed in a Saturated market, regardless of your brand size on this episode of Tell Me Something Good About Retail. ----- Key Links Emmanuel Probst LinkedIn Brand Hacks: The Book Field Agent: https://www.fieldagent.net/ ----- Bring a New Experience Even micro brands can succeed. Foster Personal Relationships wi...

Melissa Agnes on Managing Crisis in the Digital Age [Episode 312] 20.12.2019 5:47

This episode is devoted to avoiding and fixing retail crisis. Learn how to deal with a retail crisis that can change your brand forever on this episode of Tell Me Something Good About Retail. ----- Key Links Melissa Agnes LinkedIn Profile Crisis Ready Field Agent: https://www.fieldagent.net/ Define an Issue vs a Crisis Will it have a negative impact on your brand? Determine What You’re Most V...

Rick West on Eliminating Shopper Recall [Episode 311] 13.12.2019 25:54

This episode is devoted to eliminating shopper recall in retail. Learn how to tailor your business to the right customers and how FieldAgent.net can help on this episode of Tell Me Something Good About Retail. ----- Key Links Rick West LinkedIn Profile Field Agent Field Agent: https://www.fieldagent.net/ ----- Eliminating Recall Asking your customers what drives them and putting them on the s...

Tom Shay on How to Compete with Big Box Stores [Episode 310] 06.12.2019 4:19

This episode is devoted to competing with big box stores. Learn how to create unique experiences on this episode of Tell Me Something Good About Retail. ----- Key Links Tom Shay LinkedIn Profile Profits Plus Field Agent: https://www.fieldagent.net/ ----- Look at the Big Picture If you want to be successful against your competition, you must look at every aspect of your business. This means you...

Ashley Merrill onThe Right Way to Capitalize on Consumer Trend In Retail [Episode 309] 30.11.2019 3:15

This episode is devoted to the right way to capitalize on consumer trends in retail. Learn how functionality and finding your customer’s voice is key, on this episode of Tell Me Something Good About Retail. ----- Key Links Ashley Merrill LinkedIn Profile Lunya Field Agent: https://www.fieldagent.net/ ----- The Right Way to Capitalize on Consumer Trend In Retail How clothing is shaped by the cult...

Bob Phibbs on What a Retailer Really Needs to do to Compete with Online Retailers [Episode 308] 22.11.2019 25:00

This episode is devoted to ensuring as retailers you give hope to your customers to keep them coming back and feeling valued. On this episode you’ll also learn how to compete with online retailers and how to succeed in retail. ----- Key Links Bob Phibbs LinkedIn Profile Retail Doc Field Agent: https://www.fieldagent.net/ ----- How to Compete with Online Retailers Being hopeful rather than fea...

Greg Goodwin on How To Ensure Your Retail Brand Responds To Change Effectively [Episode 307] 15.11.2019 40:16

This episode is devoted to ensuring your retail brand responds to change effectively. Learn how to navigate changes in retail on this episode of Tell Me Something Good About Retail. ----- Key Links Greg Goodwin LinkedIn Profile Alpin Haus Field Agent: https://www.fieldagent.net/ ----- How To Ensure Your Retail Brand Responds To Change Effectively Focus on what you do well, be accepting of the...

Andy Heck on the Key to Selling Diverse Product Lines [Episode 306] 08.11.2019 24:38

This episode is devoted to the key to selling diverse product lines. Learn how to improve product knowledge with your employees on this episode of Tell Me Something Good About Retail. ----- Key Links Andy Heck LinkedIn Profile Alpin Haus Field Agent: https://www.fieldagent.net/ ----- The Key to Selling Diverse Product Lines in Retail It all starts with knowing more than your customer. Know M...

Heidi Owen West on Understanding Your Store’s Purpose [Episode 305] 01.11.2019 26:44

This episode is devoted to understanding your store’s purpose, aligning your missions and creating a connection with customers to stand out among retail competitors. Learn how these fundamentals will help your retail store on this episode of Tell Me Something Good About Retail. ----- Key Links Lifestyles of Saratoga Website Caroline and Main Field Agent: https://www.fieldagent.net/ ----- Unde...

Dax Dasilva on Why You Must Work with Others to See the Change You Want [Episode 304] 25.10.2019 27:40

In this episode of Tell Me Something Good About Retail, Dax Dasilva inspires us to create change through open communication with diverse minds and gives us insights for both our personal and professional lives. ----- Key Links Dax Dasilva LinkedIn Profile Age of Union Book Purchase Field Agent: https://www.fieldagent.net/ ----- Everyone Can be a Changemaker It is the path of least resistance...

Bill Jackson on 3 Takeaways for Your Specialty Retail Brand [Episode 303] 18.10.2019 26:21

This episode is devoted to the fundamentals of your specialty retail brand, focusing on three major takeaways to practice. Learn how to incorporate these fundamentals into your business on this episode of Tell Me Something Good About Retail. ----- Key Links Bill Jackson LinkedIn Profile Rockford Facebook Page Field Agent: https://www.fieldagent.net/ ----- Stay Grounded If you want to sell a pr...