Technology & Services Industry Association

TECHtonic: Trends in Technology and Services

Business EN ↓ 133 episodes

Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.

Author

Technology & Services Industry Association

Episodes

33. The Tale of Two Grizzled Veterans of the Tech Industry 19.08.2022 43:07

32. Hug the Bear 05.08.2022 16:34

31. The Reality of Being an Effective Technology Leader - Take a Step 22.07.2022 38:53

30. Across the Board: a Tech Leader’s Experience 08.07.2022 48:52

29. A Profitable Vision: Pursuing Digital Transformation 24.06.2022 33:26

TECHtonic episode with Emma Sopadjieva: Impacting the Customer Experience Through Data Analytics Order Digital Hesitation on Amazon now!

28. Digital Hesitation: Is it Killing your Company? 10.06.2022 44:35

Order Digital Hesitation on Amazon now!

27. Products that Climb the Value Ladder 27.05.2022 39:11

26. Compelling Digital Content and the Future of Customer Education 13.05.2022 40:11

25. Healthcare vs. Technology Industry: Spot the Difference 29.04.2022 40:00

24. CDW: On Becoming THE End-to-End Technology Solution Provider 15.04.2022 38:00

Your Mess for More TSIA World: Interact | Orlando, May 2022

23. X-as-a-Service: Everything You Need to Know to Start the Journey 01.04.2022 35:34

22. Ethical Dilemmas in Customer Success 18.03.2022 36:57

Blog: 3 Ethical Dilemmas in Customer Success

21. The Spiral Career Growth Blueprint 04.03.2022 45:35

20. How to Use the Customer Experience to Drive Digital Transformation 18.02.2022 49:39

19. Customer-Led Growth 04.02.2022 46:53

18. Impacting the Customer Experience Through Data Analytics 21.01.2022 48:05

17. How the Value Propositions of Technology Products are Changing 07.01.2022 46:04

16. What Customers Really Want 10.12.2021 36:41

Thomas and Natasha discuss topics like: Quantitative versus qualitative analysis, and why both are valuable. The art involved in getting a client or would have been client to open up about their experience. Why not to be afraid of lost buyer feedback. How are technology providers navigating the pivot from the technical buyer to the business buyer persona. Current top trends in the sales cycle. How...

15. Services Portfolio Offers 26.11.2021 35:33

14. Scale Your Customer Success Organization for the Future 12.11.2021 28:59

During the discussion Thomas and Neeracha discuss the following topics: How early should customer success managers get involved in that sales cycle? How do you incent sales people to subscribe to a methodology that your organization needs to be successful? What are the biggest changes in customer success over the past decade? How important is vertical expertise in customer success today? What are...

13. Zone to Win 29.10.2021 38:55

12. The Hybrid Workforce 15.10.2021 25:16

11. Women in Tech: A Book for Guys 01.10.2021 36:55

10. The Case for Transformation 17.09.2021 13:26

9. Role of the Channel with XaaS Offers 03.09.2021 25:04