Technology Revolution: The Future of Now

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

SAP GameChangers Radio from SAPPHIRE NOW 2013: Day 1 LIVE interviews with Game changers from SAPPHIRE NOW 2013.

Today's buzz: Who's minding your call center right now? You'd better know who. Because they alone are responsible for the instant opinion a caller forms about your entire company. Are your agents generating rolls of thunder or applause for you? The experts speak. Dennis Goodheart, IP Network Consulting: "You can fool some of the people all the time, and all the people some of the time, but you can...

Social and business. Will this marriage last? The experts speak. Prof. Jerry Kane: "We're only at the beginning of the revolution ushered in by and through social, mobile, and digital technologies. Businesses, societies, and governments will be so radically different in 15 years...we'll barely recognize them." Gabi San Martin: "Business...has quickly become a conversation between the customer and...

Reality check: Health matters. More than your job, social status, money, car, house. But health is elusive. So much so that 65 million U.S. caregivers provide weekly care to the ill, disabled, aged. How can technology help? The experts speak. Robert M. Miller, National Fragile X Foundation: "Technology will never replace the caring spirit, but technology can provide the necessary tools for caring...

Today's buzz: Should we pin our hopes for a vibrant global economy, sustainable innovation and job creation on high growth entrepreneurs aka small and midsized enterprises (SMEs)? The experts speak. Aviva Freudmann, EIU: "SMEs in developed and developing economies show surprising similarities in their goals and expectations. For all the challenges they face in their business environments, they are...

Big Data dominates the business conversation. Of its "3 V" attributes – Volume, Variety, Velocity – the third is grabbing the spotlight. Bottom line: Are you getting answers fast enough to support real-time business? The experts speak. Lee Dittmar, Deloitte: "Analytics prowess will determine winners and losers. But even as we talk about Big Data and the importance of 'predictive analytics,' many o...

Dizzy from all the hype around Small vs. Big Data, big picture vs. exact insights, real-time vs. right-time answers, and more? The experts speak. Evan Quinn, ESG Global: "We're entering a new world in which data may be more important than software."(Tim O'Reilly) Marie Goodell, SAP: "Every day, 3 times per second, we produce the equivalent amount of data that the Library of Congress has in its ent...

Business networks. You connect with people you know, want to know, should know on social networks. Should your company join, too? Tim Minahan: "Online social networking tools have transformed our personal lives by connecting us to people and information in new ways. Businesses are undergoing that same process. How many times did you check Facebook, LinkedIn, send a tweet, text, Instagram in the pa...

Today's buzz: Airlines. New technologies are game-changing the data-intensive aviation industry – optimizing internal processes, sharpening competitive differentiation, innovating the customer experience. But is it enough, in time, and which airlines will survive? The experts speak. Michael Wm. Denis, InfoTrust Group: "Why pay billions for smart aircraft only to plug them into dumb IT? Peter Kearn...

Today's buzz: The city. More than just your snail-mail address, the city is a vital entity with the power to impact local quality of life as well as national and global economies. How's your city running? The experts speak. Dr. Theresa Pardo: "Running a city is a complex and challenging task. Running it well, even more so. The best run cities ... embrace the complexity of the task, see the opportu...

M2M. Machines connected and talking to each other. By 2018, nearly everyone, everything, everywhere will be connected real time, affecting how we innovate, collaborate, produce, govern, and achieve sustainability. Think about coffee plants telling farmers how and when to irrigate, harvest, pack, tag, ship. Mmm. Miguel Blockstrand, Ericcson: "Unleashing the power of connectivity to all people place...

Customer experience. Have you figured out what each of your customers really, really wants? If yes, have you designed a personalized, easy, conversational experience they won't perceive as intrusive or creepy? If no to either question, listen up. The experts speak. Paula Rosenblum, RSR: "The essence of precision retail is what I call 'The Grand Unified Theory' – combining the customer intimacy and...