Technibble MSP Podcast

How to make sure you get paid as a Computer Technician? In this podcast, I'm going to talk about getting paid as a computer technician. Something I hear about a lot is technicians saying that their clients didn't pay them, they're having to chase them up, and basically why don't they pay me? The answer to that is your clients don't pay you because you allow it to happen. Discussion: 00:11 - Why ar...

Where to start advertising your new Computer Business? In this podcast I talk about ways to advertise a new computer business. I see a lot of new business owners who aren't quite sure where to start advertising to clients. There are so many things you could be doing but people tend to get a little bit overwhelmed. Here are some of the first step you should do to get your advertising up and running...

A lot of techs know they need to grow their business, and this could be having more clients this year or making more money. A lot of people really try to press their goals at the start of the year but few actually put anything into place. In this podcast, I'm going to show you how to find your way forward. Discussion: 00:16 - The next step for your business to grow forward 00:46 - Check your CRM t...

Gain More Computer Repair Clients with Targeted Marketing Offers - In this podcast, I'm going to talk to you about making offers to gain new clients. Why you should, what's sort of offers you can do and how to do it right. Big businesses are always making offers.

What you should do when you encounter pirate software on a client's computer? I mean, it happened to many of us. Discussion: 00:33 - First thing to do when you found out your client is using pirate software 01:59 - Offering legitimate options for your clients 03:02 - Not accepting clients who insist on using pirate software 04:50 - Why you should care with clients using pirate software

Know the importance of collecting your client's details, why it's worth doing this, why their email addresses are really valuable to your business, and why you shouldn't waste too much time building up other ways to contact your clients like Facebook or Twitter followers. Discussion: 00:28 - Contact Details: The most valuable thing in your business 01:16 - Why you want the clients' email address 0...

What to do when your business is experiencing a slow period? We often freak out thinking something big has changed. Discussion: 00:17 - Look at your accounting software to determine slow times 00:48 - When does slow times in business occurs? 02:40 - Slow period might be due to internal issues 03:20 - Not advertising when you are busy 04:08 - Consider Managed Services 04:39 - Doing cold calls 05:39...

Why every business owner needs a proper Business-to-Business parts distributor? Rather than retail locations like Newegg, and Amazon. Discussion: 00:32 - Purchasing from major retailers 01:15 - Warranty problems and other issues 01:53 - Real business to business distributor 02:15 - Benefits of having proper distributors 03:50 - Technibble Computer Business Kit has a list of distributors 04:04 - Do...

Here is how to charge for small blocks of time you spent answering your clients' "quick questions" that happens again and again. Discussion: 00:19 - Why clients that keeps on contacting you with these quick questions can cost you money 01:40 - If you can't answer the question with a YES or NO, turn it into a ticket 02:12 - How to de-condition your clients 02:58 - how to properly charge small block...

Clients reinfected their computer? Here is how to handle customers who come back with the same problem shortly after you fixed their computers. Discussion: 00:20 - A client returns with the same issues you already solved 00:55 - Always offer to look at their computers and not argue 01:48 - Two possible options you can do 01:58 - Solve the issue with no charge and advise them 02:33 - Tell the custo...

Know how to break your mind set as an employee but that of a business owner. Then manage your time and identify any bottlenecks that hinders you on earning more money. Discussion: 00:16 - Mindset of an employee and not of a business owner. 01:24 - Effective Hourly Rate 02:46 - Computing for the Effective Hourly Rate 04:15 - Lower priced employees or Outsource 05:12 - Put it into action To improve...

Deciding on pricing is one of the questions that technicians ask about a lot. In this podcast going to talk about flat rate pricing verses per hour, when flat rate is the right choice to take your business to the next level and how to do it properly. Discussion: 00:27 - When to start reconsidering flat fees to your business 02:00 - Dollars Per Hour versus Flat rate pricing 02:58 - What services yo...

Welcome to another Technibble Computer Business Podcast. Today, I have Rachel Logan who is a Pay-Per-Click (PPC) expert and is currently doing work for the remote support software Instant HouseCall. In this podcast, we talked about how to be successful with Pay-Per-Click advertising, how to choose good keywords and refine them so that they cost you less, how to create a good landing page that abid...

In this podcast, I am going to tell you some methods on how to master initial phone-call’s and maximize your chances of turning that phone call into a customer. Discussion Highlights: 00:25 – Most businesses are too focused on getting clients 00:52 – Right and wrong way on converting phone calls. 01:16 – Really listen to the caller. 02:00 – People want to know they will hire the right person. 02:3...

On this show I am talking to Dean Ingraham who owns and runs a business with TWO physical store fronts. We talk about the when its time to setup a storefront, when its time to take on employees and how to train them so they do consistent quality work every time. We also talk about what marketing works best for him and we go fairly deeply into the business of mobile phone repairs. Discussion: 00:44...

Your website isn’t just about throwing up some pages and hoping to get some customers. In this episode, learn how to make your website that will convert visitors into paying clients. Discussion Highlights: < 00:22 - Computer business websites 00:39 - Optimizing your website for conversions 01:25 - Catch visitors' attention with a headline 02:23 - Avoid big blocks of text and use bullet points 03:1...