Tech Talks Daily

How do you double the size of a major sporting venue, rebuild its technology foundation, and still deliver a seamless experience for hundreds of thousands of fans? Recording from Cisco Live, I spoke with Robert Nichols, Principal Technical Architect for the Cincinnati Open, about the enormous undertaking behind one of the most respected tournaments in professional tennis. As an ATP Masters 1000 an...

What happens when the technology keeping essential services running fails at the worst possible moment? When most people think about workplace technology, they picture laptops, smartphones, and office software. But for millions of workers maintaining power networks, repairing infrastructure, supporting emergency services, managing transport systems, and operating in remote environments, technology...

How prepared is your organization for threats that move faster than people can respond? At Cisco Live, I sat down with Bhaskar Jayakrishnan, Senior Vice President of Engineering for Cisco Customer Experience, to discuss a reality facing technology leaders everywhere: attackers are increasingly operating at machine speed while many organizations are still relying on processes designed for a very di...

What will the enterprise of the future actually look like, and which technologies deserve attention beyond the hype cycle? In today's episode, I sit down with Yaad Oren, Global Head of SAP Research & Innovation and Managing Director of SAP Labs US, for a fascinating conversation about the technologies that could shape business over the next decade. Leading SAP's global research and innovation effo...

What happens when your AI ambitions collide with the reality of your infrastructure? Across boardrooms everywhere, agentic AI has quickly moved from experimental projects to strategic priority. The excitement is easy to understand. Business leaders see opportunities to automate workflows, improve decision-making, and increase productivity. Yet behind the headlines and product announcements sits a...

Can businesses still rely on cybersecurity strategies that were designed for a very different threat environment? In this episode of Tech Talks Daily, I speak with Matt Knell from ESET about why many managed service providers and businesses are being forced to rethink what effective cybersecurity looks like in 2026. As cybercriminals become faster, more sophisticated, and increasingly powered by A...

Have we become so used to data breaches that we no longer stop to think about what they actually mean for the people affected? In this episode of Tech Talks Daily, I speak with Simon Pamplin, CTO at Certes, about why cybercrime remains one of the biggest threats facing businesses and consumers alike. While headlines about ransomware attacks and data breaches appear almost every day, Simon argues t...

What is the office actually for? It's a question that many organizations are still wrestling with as they balance flexibility, collaboration, employee expectations, and business performance. At Cisco Live, I sat down with Christian Bigsby, Senior Vice President of Workplaces at Cisco, to discuss how the role of the workplace is changing and why measuring success by attendance alone may no longer m...

What happens when the newest users on your network aren't people at all? At Cisco Live, I sat down with Aruna Ravichandran, SVP and CMO for AI, Networking, and Collaboration at Cisco, to discuss a shift that could change how organizations think about networks, operations, and AI over the coming years. For decades, enterprise networks have been built around human behavior. People work predictable h...

Have you ever wondered whether the skills that build a company are the same skills needed to scale it? In today's episode of Tech Talks Daily, I sit down with Hadi Moussa, the newly appointed CEO of Oyster, the global employment platform helping businesses hire, pay, and support talent in more than 180 countries. The conversation comes at a fascinating moment for the company, following founder Ton...

Are organizations investing enough in cybersecurity, or are they simply spending more money while falling further behind? In this episode of Tech Talks Daily, I speak with Martyn Ditchburn, CTO in Residence for EMEA at Zscaler, about the findings from the company's latest Ripple Effect Report and what it reveals about the growing gap between cybersecurity investment and true organizational resilie...

At Cisco Live, I sat down with Papi Menon, Vice President of Product Management at Outshift by Cisco, to explore one of the most ambitious ideas emerging in the AI world today. While much of the industry remains focused on larger models and individual AI agents, Outshift is asking a different question. What happens when millions of AI agents need to collaborate across organizations, platforms, and...

Can businesses embrace AI without surrendering control over their data, technology choices, and future direction? In this episode of Tech Talks Daily, I sit down with Sachin Agrawal, Managing Director of Zoho UK, to discuss one of the biggest challenges facing organizations today. As AI adoption accelerates, many leaders are finding themselves caught between the pressure to innovate and the respon...

What happens when the weakest link in your technology supply chain becomes the entry point for a national security incident? In this episode of Tech Talks Daily, I welcome back Haydn Brooks, CEO and founder of Risk Ledger, to discuss why supply chain security has moved from an IT concern to a boardroom and government priority. As organizations race to adopt AI, connect more systems, and depend on...

Have you ever stopped to think about the technology powering almost every text box you interact with online? Whether you're applying for a job, drafting a legal contract, publishing content, or updating a website, there's a good chance a rich text editor is quietly working behind the scenes. In this episode of Tech Talks Daily, I caught up with Fredrik Danielsson, Product Manager at TinyMCE, to di...

Have you ever wondered why political campaigns can send millions of text messages but still struggle to have meaningful conversations with voters? In this episode of Tech Talks Daily, I sit down with Tom Carroll, Co-Founder of Convos, a startup rethinking how political campaigns communicate through SMS. While political texting has become a standard part of modern campaigning, Tom argues that the i...

How do you move beyond AI experimentation and start building systems that can genuinely reason, act, and create value across an enterprise? Recorded at Adobe Summit in Las Vegas, this episode features Daniel Sheinberg, who leads cross-portfolio product initiatives for Adobe's Customer Experience Orchestration business. Daniel is at the center of Adobe's AI and agentic strategy, helping shape how s...

What does better analytics actually mean when your mission is protecting the planet? At SAS Innovate, I sat down with John Blackwell, Director of Strategic Analytics at The Nature Conservancy, to explore how data, AI, and marketing intelligence are helping one of the world's largest conservation organizations raise more money, operate more efficiently, and ultimately direct more resources toward p...

What happens when one of the world's fastest-growing travel platforms decides the future of business travel will be built around AI from the ground up? In this episode of Tech Talks Daily, I sat down with Navan co-founder and CTO Ilan Twig to discuss how the company is reshaping travel, payments, and expense management through AI-native systems designed for the real world, not just polished demos....

What happens when AI systems stop acting like assistants and start acting like autonomous decision-makers inside your business? And if those systems are pulling information from fragmented, inconsistent, and poorly governed data environments, how much trust can organizations really place in the outcomes? In today's episode, I'm joined by Terry Dorsey for a fascinating conversation about the growin...

What does AI transformation actually look like inside one of the world's largest engineering organizations? At Team '26 in Anaheim, I recently sat down with Jason Andrews to unpack how Cisco transformed decades of fragmented tooling, disconnected workflows, and spreadsheet-driven operations into a unified system of work built around Jira, Confluence, Jira Service Management, automation, and AI-rea...

What Happens When AI Starts Protecting the Power Grid Before Humans Even Spot the Problem? In this episode of Tech Talks Daily, I speak with Kaitlyn Albertoli, co-founder and CEO of Buzz Solutions, about how AI, drones, and computer vision are changing the way utilities inspect and maintain power infrastructure. As weather events become more frequent and energy demand continues to rise from EV ado...

What happens when the cybersecurity industry stops debating whether agentic AI is a future problem and starts treating it as a present-day reality? In this episode of Tech Talks Daily, I sit down with Tim Freestone to unpack the biggest shift coming out of this year's RSA Conference. After attending RSA for more than two decades, Tim describes 2026 as the year the energy returned to the cybersecur...

What if some of the most important applications of AI today have nothing to do with productivity, marketing, or enterprise automation, and everything to do with helping people survive crisis, displacement, and uncertainty? In this episode, recorded at, I sit down with André Heller Pérache to explore how technology originally designed for customer service has evolved into humanitarian infrastructur...

What if the future of AI is not one all-knowing assistant, but an entire workforce of specialized agents working together behind the scenes? Recorded st Zendesk Relate, this episode features a fascinating conversation with Shashi Upadhyay about where enterprise AI is really heading, and why many businesses are still underestimating the scale of operational change required to make agentic AI work....