Tech means Business

Purchasing insurance for a product or service at the point of sale used to be a complex undertaking, often requiring customers to leave the platform, fill out lengthy forms, and complete payments separately. But today's embedded insurance solutions offer retailers the ability to offer personalized insurance on or around their items with little interruption to the customer's journey. In this episod...

The business benefits of using a low-code development platform are many and varied, from faster development times to an increased involvement of business stakeholders in the development process – meaning a better alignment between desired outcomes and the emerging software. In this episode of the Tech Means Business podcast, we talk about low-code, and focus on the insurance sector, detailing wher...

The burden of responsibility placed on MSPs (managed service providers) is huge. They not only must keep all their clients' IT systems running and secure, but they also have to be proactive in data governance, backups, cybersecurity and much more. Plus, there are the small matters of internal HR, Finance, Marketing and the rest! The ConnectWise ASIO platform is the go-to software that MSPs use to...

Any organisation lives or dies on its communication abilities. In today's digital-first environment, connecting customers and companies via the channel they're most comfortable with is a critical operational component. With the advent of mature, cloud-based systems, an increasing number of businesses are migrating from on-premise VOIP systems to UCaaS or CCaaS platforms (unified communications as...

The Linux operating system and open-source software run much of the world's digital infrastructure. Its unusual business model is based on value-added service agreements comprising support, maintenance, security, and bug fixes. In 2024, many organizations using open-source software have been impacted by decisions by vendors to effectively prevent access to source code and sudden changes in end-of-...

With staff shortages ever-present and expectations for quality support & security rising, what solutions to the myriad challenges are there for Managed Service Providers and support functions in the enterprise? A new report from NinjaOne and Omdia looks at the pain points and outlooks for growth from decision-makers in the IT support space. In conversation with two executives from NinjaOne, the Te...

Today's utility companies face an ageing infrastructure, demand for better customer experiences, regulation and the need to digitise all areas of operations. Helping them achieve these goals is Wipro, the Indian multinational that's revitalising companies' methods, mindsets and technology infrastructure. With specialist knowledge of the sector, and many years experience (our guests today bring c....

The gender pay gap is an issue that saddles organisations with significant problems. Most obviously, those on the wrong side of the disparity will feel it most, but as our guest on this episode of Tech Means Business explains, it's significantly disadvantageous for companies to perpetuate the injustice. Kylie Baullo is General Manager and Managing Director in Australia for ADP, the world's leading...

Chris Holmes (Lord Holmes of Richmond) is Britain’s most successful paralympic swimmer, winning a total of nine golds, five silvers and one bronze. He was also Director of Paralympic Integration, responsible for the organization of the 2012 Paralympic Games in London. Chris is a passionate advocate for the potential of technology and the benefits of diversity and inclusion. He campaigns for more a...

The Zoom platform is synonymous with video calling, but it has evolved significantly since it became a household word from 2019. In this episode of the Tech Means Business podcast, we explore its UCaaS (unified communications as a service), including Zoom Phone. Nathan Guy, Head of UCaaS APAC at Zoom, sheds light on how Zoom's UCaaS streamlines communication, mobilizes teams, and ensures business...

Software not only has to work as it was designed, it has to be designed so it works as users want it to. User acceptance testing is that critical part of software development that ensures a solution (or an update or addition to an application) becomes a powerful tool for the end-users: functional, easy-to-use, and (hopefully) bug-free. Our guests today on the Tech Means Business podcast are Origin...

Among the most alarming attack vectors that cybercriminals can target are the hardware and software used in industrial settings to monitor and control billions of devices, processes and critical infrastructure. These include control sensors, power generation management, oil & gas refining management, cameras, switches, machinery, and fire systems to cite a few examples. These operational technolog...

Getting hands-on with some of the most practical and impactful technology available today is what's on offer from BMC Software's "BMC Connect Singapore" event, November 2nd 2023. Ahead of the event, we discuss with Brenton Smith and Gunal Kannan from BMC what's on the agenda, who the event's designed for, and what attendees might learn and experience. The challenge facing many organisations in the...

It was during the COVID pandemic that many people outside the industry itself became aware of the importance of shipping and logistics. Its complexities and tight margins make the sector highly competitive and fast moving, yet so much of the day-to-day operations in shipping is done manually. Our guest today, David Waroquier, CEO of SHIPSTA, looks to change that. The company operates a technology...

Today's wide-reaching discussion covers such ground as zero-trust security and changes in authentication methods, plus protecting the agreements and contracts at the heart of most organizations today. We chat to the CIO of DocuSign, Shanthi Iyer, about how her company protects itself and its cloud infrastructure, plus the ways that security policies baked into the DocuSign platform help its users...

Many managed service provider businesses start out as a single person who helps out friends and colleagues with their IT problems. Before they can turn around, they have a fully-fledged business on their hands, providing IT support and strategic advice to hundreds of clients. Our guests on the Tech Means Business podcast know this situation, and have many of the solutions to help. In this episode,...

Voice technologies are improving rapidly and manner companies are using artificial intelligence algorithms to change the ways they interact with their customers. Our guest on the Tech Means Business podcast, Jason Roos, is no stranger to the concept of tech in contact centers, but unlike many, he's a savvy commentator and protagonist in this space. In this episode, we talk about AI, sentiment anal...

Although the motives of cyber attackers may be slightly different from the point of view of security experts in the public sector, their methods tend not to be. But there are particular ways that organizations can protect themselves more thoroughly, and our guest on this episode of the Tech Means Business podcast knows most of them. Nigel Tan, the APAC Director of Systems Engineering at Delinea ha...

Customer experience isn't necessarily intangible, it's just difficult to describe and therefore get right. Our guest today on the Tech Means Business podcast has been helping companies create world-class CX via the professional industry association he started, the ACXPA (Australian Customer Experience Professionals Association). Justin Tippett started his career on the phones and followed a career...

When companies use the services of a Managed Service Provider (MSP) for their IT needs, they're handing over a good part of responsibility for their cybersecurity too. But the importance of protection online means that it's still incumbent on the owner of any data (including intellectual property) to ensure they're as safe as they can be. Today's guest on the Tech Means Business podcast argues the...

The medical data collected throughout our lives details who we are, what made us ill, and what treatments we've been given – and their outcomes. If we could give all that data to a smart set of algorithms, we can discover better treatments, more effective drugs and courses of action for when we, and others, are ill. That's the impetus behind and credo of Prospection. It's a company that pieces tog...

The software-defined WAN (wide area network) is a piece of networking technology that simply makes life easier (and safer) for any organization with a distributed network. Instead of struggling to join MPLS, ADSL, and other interconnects together and then blanket the whole thing in encryption, SD-WAN handles all the details. Primary among SD-WAN suppliers is Nuage Networks, the SD-WAN specialist d...

Robotics and automated systems are no strangers to industry, especially in areas like engineering, manufacturing and logistics. Yet investing in automated systems at any scale seems daunting, potentially very disruptive, and hugely costly. Not so, says our guest on this episode of the Tech Means Business podcast. Neil Mead, Head of Regional Marketing for EMEA & LATAM at KUKA joins us to talk about...

With the pressure on teams of developers to iterate quickly and bring projects to production status, low-code frameworks can be the difference between success and failure. In this episode of Tech Means Business, we talk to Richard Davies, Director, Strategic Customers (APAC) of OutSystems, about how dev teams in the region can use low-code to produce secure and governance-compliant code that's up...

This podcast is produced in conjunction with Wipro. The last time we talked to Wipro about retail, we were looking at some of the challenges facing companies as they transitioned their IT stack to the cloud. In this episode of the Tech Means Business podcast we look at cybersecurity in the retail space, and how outsourcing helps companies find compliant, scalable and safe ways to operate. To attac...