Tech Disruptors

To solve the employee-support problem, “you actually have to solve the automation problem,” Serval co-founder and CEO Jake Stauch tells Bloomberg Intelligence senior technology analyst Anurag Rana on the Tech Disruptors podcast. In this episode, they discuss why Jake believes IT service-management (ITSM) providers such as ServiceNow are being disrupted by AI-native automation rather than better ti...

“Over 80% of Marketplace transactions are still self-service today, but the bulk of the revenue is enterprises buying large contracts,” Matt Yanchyshyn, vice president of AWS Marketplace and Partner Services, tells BI senior technology analyst Anurag Rana. Yanchyshyn explains how AWS Marketplace has evolved from an app-store-style catalog into an enterprise procurement channel offering private off...

AI agents are driving more experimentation and early production use cases across enterprise workflows. Box CEO Aaron Levie and AWS Director of Financial Services Market Development John Kain join Bloomberg Intelligence senior software analyst Sunil Rajgopal on this episode of the Tech Disruptors podcast to discuss how financial institutions are applying agentic AI to onboarding, compliance and doc...

AI’s expansion into enterprise use is exposing a gap between rapid prototyping and reliable deployment across the organization. Domino Data Lab CEO Nick Elprin joins Bloomberg Intelligence senior software analyst Sunil Rajgopal to discuss how model-driven organizations are putting AI to work in core-business settings, where governance and standardization are essential. As coding assistants enable...

“We charged for outcomes with Fin…we’re charging when we did the work properly, and we weren’t charging when we didn’t,” Des Traynor, Intercom’s co-founder and chief strategy officer, tells Anurag Rana, senior technology analyst at Bloomberg Intelligence. In this Tech Disruptors episode, Traynor explains why Intercom chose to cannibalize its seat-based support software as a service to launch an AI...

Ericsson’s recent headway in securing contracts for 5G enterprise applications signals a rise in commercial deployments as business customers gain confidence in the technology’s potential to improve returns. In this episode of Bloomberg Intelligence’s Tech Disruptors podcast, Ericsson SVP and Head of Business Area Enterprise Wireless Solutions Asa Tamsons joins BI senior telecom analyst John Butle...

Mastercard’s push into stablecoin infrastructure, including its proposed acquisition of BVNK, alongside advances in enabling agentic payments, reflects an evolution rather than a disruption of its core business. In this episode of Bloomberg Intelligence’s Tech Disruptors podcast, Jorn Lambert, Mastercard’s chief product officer, joins BI fintech and payments analyst Diksha Gera to discuss how Mast...

Concentrix CEO Chris Caldwell joins Bloomberg Intelligence analyst Tamlin Bason to examine how AI is reshaping customer experience. As companies move from pilots to scaled deployment, Caldwell discusses how AI is enabling more personalized, real-time interactions, while introducing risks around consistency, trust and brand control. The conversation also explores the role of incumbents like Concent...

“Enterprises cannot vibe operate,” declares Madhav Thattai, GM and EVP of Salesforce AI, on this episode of Bloomberg Intelligence’s Tech Disruptors podcast. Thattai and BI senior technology analyst Anurag Rana discuss why Salesforce thinks the “SaaSpocalypse” narrative misses how agents change outcomes and how the company is trying to measure that shift with Agentic Work Units (AWUs) — a way to t...

AI adoption is moving from experimentation to execution, exposing gaps in data quality and governance. Qlik CEO Mike Capone joins Bloomberg Intelligence Senior Software Analyst Sunil Rajgopal to discuss why enterprises must build strong data foundations rather than rely on plug-and-play LLMs. “SaaS isn’t going away — it just has to be rewired,” Capone says, highlighting how AI is reshaping softwar...

The assumption that output grows linearly with headcount no longer holds. As AI tools drive a step-change in productivity, companies are rethinking their operating models. In this episode of the Tech Disruptors podcast, Owen Jennings, executive officer and business lead at Block, joins Bloomberg Intelligence Fintech and Payments Analyst Diksha Gera to discuss Block’s decision to reduce its workfor...

In banking, the AI question isn’t “Can you build it?” — it’s “Can you explain it, monitor it, and shut it off when required?” As the hype cycle moves past chatbots, a real competitive divide is emerging: institutions that can operationalize AI with auditability and control versus those layering copilots onto legacy workflows and hoping for the best. In this episode of Bloomberg Intelligence’s Tech...

Lumentum CEO Michael Hurlston and VP of Investor Relations Kathy Ta join Bloomberg Intelligence’s Jake Silverman on this episode of the Tech Disruptors podcast to discuss how optics are playing an increasingly critical role in networking inside and across AI data centers. They explore how the company is becoming a key supplier of systems and lasers to hyperscalers. Hurlston unpacks his broad and l...

Reddit’s Chief Operating Officer Jen Wong discusses the impact of gen AI models on its platform and how the company is positioning itself in the era of chatbots and LLMs. Wong sits down with Bloomberg Intelligence’s Global Head of Technology Research Mandeep Singh to discuss  the company’s ads business and how it plans to leverage LLM search to boost engagement. All the metrics referenced in the e...

Resale is evolving from a fragmented, thrift-driven experience into a technology-enabled infrastructure layer for the apparel industry. James Reinhart, co-founder and CEO of ThredUp, joins Bloomberg Intelligence senior equity retail analyst Poonam Goyal on this episode of the Tech Disruptors podcast. They discuss how automation, machine learning and AI are reshaping the economics of secondhand ret...

“No great company became a great company because they saved a lot of money,” says Eric Boyd, president of Microsoft’s AI platform. “They became a great company because they delivered amazing innovative experiences.” In this episode of Tech Disruptors, Boyd explains to Bloomberg Intelligence Senior Technology Analyst Anurag Rana how Azure OpenAI Service, Azure Machine Learning and Azure AI Foundry...

“Not everything is an AI problem,” says IBM Software SVP and Chief Commercial Officer Rob Thomas. In this episode of the Tech Disruptors podcast, Thomas and Bloomberg Intelligence senior technology analyst Anurag Rana discuss IBM’s hybrid cloud and AI strategy, from Red Hat/OpenShift and containers for multicloud portability to why the mainframe remains the platform for real-time, high-availabilit...

AI demand is scaling and infrastructure complexity is rising. Vultr CEO JJ Kardwell returns to the Bloomberg Intelligence Tech Disruptors podcast with an update on the market’s AI cloud demand. He spoke to BI tech analyst Woo Jin Ho about production AI workloads, GPU utilization and lifecycle economics, global data-center strategy, supply-chain constraints and capital discipline, as well as outlin...

“If anyone’s going to disrupt Khan Academy, it should be us,” founder and CEO Sal Khan tells Bloomberg Intelligence Senior Tech Analyst Anurag Rana, discussing how AI can deliver personalized learning at scale if embedded in classrooms with teacher oversight, guardrails for minors and rigorous model evaluation. Khan explains Khanmigo’s early GPT-4 roots, why Khan Academy is going multi-model to ma...

Lightmatter CEO Nick Harris joins Bloomberg Intelligence’s Kunjan Sobhani and Jake Silverman to explain why lasers — not just chips — are the missing piece to making co-packaged optics practical at hyperscale. Harris unpacks Guide, Lightmatter’s VLSP light engine, and Passage, the company’s photonic interconnect platform, walking through real-world reliability, density and power trade-offs, and ho...

Russia invasion of Ukraine “has completely reframed perceptions of drone utility and value. Where once high-end, exquisite systems dominated the procurement logic, today there’s a much clearer recognition that quantity and replaceability are just as critical,” says AV Chief Growth Officer Church Hutton. On this episode of the Tech Disruptors podcast, Hutton tells Bloomberg Intelligence senior defe...

Ciena is expanding from its telecom optical roots to become a critical enabler of AI-driven data-center infrastructure. In this episode of Bloomberg Intelligence’s Tech Disruptors podcast, Ciena Executive Advisor Scott McFeely joins BI analyst Woo Jin Ho to discuss how the company’s optical technology has evolved alongside hyperscale cloud and AI workloads, from coherent optics and WaveLogic DSPs...

‘We’ve seen an incredible acceleration of true automation, where AI agents were able to fulfill a significant amount of engagement with a consumer, whether it be voice or chat-based,” says Scott Russell, CEO of NiCE. He sits down with Bloomberg Intelligence analyst Mandeep Singh to talk about the deployment of AI agents for contact centers. From fine-tuning of large language models to handling a h...

Quantum computing is extending beyond the lab to redefine how we address complex problems. On this episode of Tech Disruptors, IonQ CEO Niccolo de Masi joins Bloomberg Intelligence analysts Jake Silverman and Kunjan Sobhani to explain what quantum computing is and how performance, reliability and cost will determine the winners of the race for fault tolerance. The conversation also explores how qu...

Powering businesses to accomplish their daily work remains Intuit’s central mission, using AI and a network of human experts to accomplish a wide range of business tasks for more than 100 million customers, from closing accounting books, processing payroll to preparing taxes. In this Tech Disruptors podcast episode, Intuit CTO Alex Balazs speaks with Bloomberg Intelligence analyst Niraj Patel abou...