Targeting AI

In the age of generative AI, Microsoft has become one of the lead investors after its massive investment in ChatGPT creator OpenAI. Since Microsoft's $13 billion investment in OpenAI , the AI market has seen changes including a tilt toward smaller and open source AI language models. Meanwhile, the tech giant's venture fund, M12, (which did not take part in the tech giant's deal with OpenAI) is sti...

When Juliette Powell and Art Kleiner started working on their book, The AI Dilemma: 7 Principles for Responsible Technology, generative AI had not yet exploded into the public consciousness. But after OpenAI released its blockbuster AI chatbot, ChatGPT, in October 2022, the co-authors went back to revise their narrative to accommodate the sudden emergence of a transformative force in business and...

With 2023 being the year for generative AI, 2024 will be the year the technology grows and develops. Many industry experts think that instead of the hype slowing, it will blossom. "In 2024, there will not be a trough of disillusionment with this tech, ever," said Mike Leone , an analyst at TechTarget's Enterprise Strategy Group, on the Targeting AI podcast from TechTarget Editorial. "We're jumping...

Wide use of autonomous vehicles is far off in the hazy future. But truck and " last-mile " delivery van fleets serving online shoppers are already using advanced AI technology to guide drivers to their destinations safely. As Stefan Heck, CEO of Nauto , vendor of an AI-powered driver and fleet safety system, explained it on the Targeting AI podcast from TechTarget News, Nauto uses the same driving...

Wayfair's machine learning strategy has been critical to its growth. The online furniture retailer's machine learning and AI journey started in 2013. "It was about 'We think we can do better business, make our dollars go longer if we actually optimize this toolkit,'" said Tulia Plumettaz, Wayfair's director of machine learning, during the Targeting AI podcast from TechTarget News. Wayfair started...

The tech industry is dealing with the implications of an executive order on AI signed by President Joe Biden Oct. 30. The order aims to establish new  standards for AI  safety and security, while protecting the privacy of American citizens, promoting innovation and spurring development of  responsible AI . "It's really looking at developing guidelines and best practices really across the whole fie...

The success of an AI startup depends on not only the technology and the problem the startup seeks to solve within the market, but also the support it has from investors and venture capital firms. One venture capital (VC) firm that prides itself on working closely with the founders of startups is Glasswing Ventures . As an early VC firm, Glasswing is focused on investing in AI-enabled companies and...

Customer experience chatbots that not only fail to deliver but also fall short of their human counterparts are the bane of CX designers' vision of an automated future. Now, the arrival of generative AI technology is promising to correct dysfunctional chatbots' missteps, ease the burden on overworked and underappreciated human customer service agents and satisfy frustrated consumers. But CX expert...

Oyster is keeping its distance from the generative AI craze, at least for now. When the vendor, whose platform helps companies with hiring, paying and managing employees in 180 countries around the world, recently came out with a new chatbot , Pearl, it fueled it with basic conversational AI, not the generative variety . That's largely because Oyster wanted to skirt generative AI's by now well-kno...

Much of the world became aware of generative AI and large language models with the release of Dall-E and ChatGPT last year, but Conversica CEO Jim Kaskade has known about the technology since 2019. During a walk with a top AI executive at Google, Kaskade said he learned about a lot about where the tech giant was heading with generative AI technology. Once he became CEO of the AI vendor specializin...

AI technology has become a “turtles all the way" down problem. It's a dilemma in which AI technology is created to solve a particular problem. But in order to test the first AI tool, the tester has to use another AI technology, and then a third, and so on. According to Johna Till Johnson , CEO of advisory and IT consulting firm Nemertes Research, most enterprises try to avoid this problem by first...

Whether AI is good and helpful or evil and dangerous is the stuff of endless debate in tech circles during this year's "generative AI moment." In the movies, though, it's been pretty consistent: AI is the kind of malevolent force as embodied the HAL 9000 computer in the 1968 sci-fi classic 2001: A Space Odyssey . But CX analyst Liz Miller of Constellation Research, who recently wrote a blog about...

Sam Abuelsamid thinks Tesla's driver assist technology is unsafe. The mobility ecosystem analyst at Guidehouse Insights is a vocal critic of the electric vehicle giant's AI-powered  "Autopilot" technology . A former mechanical engineer, automotive journalist and Ford and General Motors employee,  Abuelsamid  also charges that the  National Highway Traffic Safety Administration  (NHTSA) has grossly...

Our guest is Michael Bennett , director of education curriculum and business lead for responsible AI at the Institute for Experiential AI at Northeastern University. Bennett, a practicing lawyer, holds a law degree from Harvard Law School and a PhD from Rensselaer Polytechnic University in Philosophy -- Science, Technology and Society. Bennett is also an occasional TechTarget contributing writer ....