Survey Booker Sessions

Survey Booker is all about customer and team management and how you keep people engaged. In this week's episode, and the final episode for season 1, we speak with Kate Healy from The Together Collective about team building. This episode is about different ways you can engage your team and boost morale. Kate has experience running both in person and virtual team building events. Ideas that are grea...

In this episode we speak with Sarah Noble, Head of Early Engagement at the RICS.  Sarah head's up the drive to get kids aware of and engaged with the different routes into surveying. It's a tough role creating awareness of a hidden profession that doesn't have the same immediate awareness as building trades or professions such as engineering, law and medicine.  We discuss: What is early...

In this episode, we speak to Charlotte Surtees-Chapman who is the Group Senior Public Affairs Manager at Associated British Foods plc.  Charlotte has worked for Coca-Cola, McDonald's and Associated British Foods on public affairs and communications and so offers a wealth of knowledge around how to correctly manage your communications to different parties.  We discuss: What is public affa...

In this episode, we speak with Lydia Elder, a marketing director and influencer who has grown her social media channels to over 100k followers. We discuss:  The experience of buying a house as a first-time buyer The keys to generating traction on social media Working with HouseBuilders to boost their social media engagement Understanding what you’re looking to achieve with your marketing Gene...

In this episode we speak with Nik Carle, Litigation Partner at Browne Jacobson LLP, about everything claims in surveying.  Receiving a claim is a big worry and hot topic amongst surveyors.  How does the claims process work Where do most claims come from What common reasons are there for making a claim How to reduce your chances of having a claim made against you How to prepare for a clai...

In this episode we speak with Andy Larkum, a consultant helping companies to achieve ISO 27001 certification and external auditor for BSI. In this episode we cover: 🛡️ The foundations of ISO 27001: Confidentiality, Integrity, Availability and what in your business could affect these 🎯 Understanding risks to your business and putting your efforts in the right places 📜 When is the right time to pu...

In this weeks episode we discuss the power of market research and mindset psychology We speak with Chris Edson from Second Nature about: 🔬 Solving problems in an evidenced based way 🙋 The importance of market research 🆕 How to get started with an MVP 📫 Finding your marketing message 🧘‍♂️ Mindset psychology 🏃‍♂️ Staying motivated

In this weeks episode we look at how to reduce your carbon impact We speak with Elliot Poulter from Consequence about: 🫧 What is the difference between carbon neutrality and net zero 📈 The business opportunity of taking action vs risk of inaction 👣 How do you determine what your carbon footprint is? 🌳 How do you mitigate that footprint? 💰 Is offsetting just a cost or can it bring an ROI? 🔄 L...

In this episode of Survey Booker Sessions we speak with Perry Power. Perry is a well known figure in estate agency running the successful Surrey based agency Power Bespoke. We discuss: The power of having a clear service plan Giving your team autonomy The ongoing benefit of content marketing The importance of how you implement tech Tracking a Net Promotor Score What should and shouldn’t be automat...

Episode 6: The power of culture, talent and technology In this episode of Survey Booker Sessions, Rune Sovndahl, the CEO and co-founder of Fantastic Services shares his insights into growing a company from concept to offering services in multiple countries. We cover: ⭐ The importance of focusing on the quality of service 📊 Measuring what matters 🤼 Employment versus franchise 🫶 The importance o...

In this episode of Survey Booker Sessions we speak with Christopher Watkin. Christopher is a prominent figure in the estate agency industry helping agents to generate more business through social media. We discuss: 📊 Why talking job volumes isn’t attractive to customers 🤥 The importance of the intent 📚 The key to storytelling 📹 How to get started with recording videos 📺 Why video content is s...

In our fourth episode of Survey Booker Sessions we speak with Bertie Vidgen from Rewire, building socially responsible AI for online safety. Artificial Intelligence (AI) is a hot topic and being used in a growing number of ways. We discuss: 🦺 How Rewire are using AI to tackle online safety 🛎️ The move towards moderating and deriving information from customer feedback 🤖 Will AI replace or support...

In our third episode of Survey Booker Sessions we speak with Andrew Knight, Global Data & Tech Lead from the RICS.   We discuss the evolving world of technology within the surveying industry and topics such as:   👩‍💻 What types of tech are coming to market 🏎️ What’s driving the use of this tech 🤝 The need for surveyors / suppliers to work closely 🔗 What is preventing ad...

In this episode we discuss how you can protect yourself and your business from cyber threats. How the hacking funnel works Passwords and how they’re leaked Tools you can use to protect yourself Will we have passwords in the future What are social engineering and phishing attacks Prioritising what you protect How hacking takes place may not work as you realised. It’s a very sophisticated industry b...

In this episode we speak to Patrick Lambert, the co-founder of TrueGroup, a marketing agency based in London. Learn tips and tricks about how to understand your message, how to get it out there and some of the newer tools available to try right now.  It's not just important to review your messaging but measure it's success. We discuss what's worth measuring and what's not.