SuperPod — The no-filter MSP show

Ian Luckett and Stuart Warwick are founders of the MSP Growth Hub. Ian has over 20 years of experience as a mentor, coach and business strategist. Stuart is an MSP-focused business coach, creator of the Scale with Confidence model and Founder of the MSP Mastery program.  In this episode, Ian and Stuart speak about how an MSP business owner can survive and thrive in challenging times by being a gre...

Tracy Pound is the founder and MD of Maximity Ltd & the chair of CompTIA board of directors. Having worked with thousands of MSPs, she helps people take the SH out of IT day in and day out. In this episode with SuperPod, she reveals exclusive insights about growing your MSP in a recession.

Scott Riley is a tech strategy professional who has worked in the IT and tech industry for over 20 years. He has held leadership roles at some of the UK’s largest IT service providers. Scott now runs a Microsoft 365 and Azure consultancy firm Cloud Nexus. In this episode, Scott shares his insights on how in the recession, automation and standardization are a must for MSPs not just from an operatio...

Kris Blackmon is Chief Channel Officer at channel strategy leader JS Group. Kris is a veteran channel community builder and a fierce advocate of diversity, equity, and inclusion. In this episode of SuperPod — Recession-proof your MSP, Kris talks about why it's so important to have a diverse workplace, and how it actually walks along with your company's growth.

If you're worried about your leads going down in a recession, you might need some help marketing your MSP effectively. How do you go about it? That's what we asked Paul Green on this episode of SuperPod — Recession-proof your MSP. Tune in!

Acquisitions are a dream for MSPs but getting acquired is a long and tricky journey that comes with numerous pitfalls. That's why we talked to Dave Patel, Co-founder & CTO of BilledRight, for his insights on the green flags that every acquirer looks for.

Nick Martin is the director of Pennsylvania-based Main Street IT solutions. Since 2010, he’s been in the IT industry with his dad, and made his career in break-fix shops. Now, he’s moved completely into managed services, and it’s been a difficult but rewarding journey.  In this episode of SuperPod, Nick talks about his experience of moving from a break-fix model to managed services.

Rob Ellis, Founder of The Microsoft 365 Chap, often refers to himself as a one-man band. With over 24 years of experience in IT, he’s built a successful MSP business from scratch after being in the field of IT consultancy for a long time. And he’s never been happier.  In this episode of SuperPod, Rob shares insights and lessons he’s learned while starting and running his solo MSP.

Chris Noles is President of Beyond Computer Solutions. He started as a Network Engineer in 1997. Chris has more than 24 years of experience in security services. Chris works with title companies, real estate attorneys, and mortgage companies.  In this episode of SuperPod, Chris talks about what it takes for MSPs to build their practice on cybersecurity.

Neil Shaw runs England-based True MSP. He has worked in the IT industry since the mid-90s and started True MSP in 2017. And in these few short years, he and his business partner have built an MSP with 10 team members, 100 clients, and boasts of a 100% client retention rate. True MSP has reached the 1 million pounds milestone and is on track to reach 2 million pounds soon. In this episode, Neil spe...

Andrew Eardley is the Founder of Prompt PC and MSP Easy Tools. He launched Prompt PC, a Stoke-on-Trent, England-based IT support and security service provider in 1998. It was acquired earlier this year, and he launched MSP Easy Tools in 2019. It offers a package of products, especially for MSPs. In this episode of SuperPod, Andrew talks in detail about his 10-step guide that can help MSPs build an...

Jonathan Sheldon is President of Boston-based FlightPath IT, which offers managed IT services for small and medium businesses in Greater Boston and beyond. FlightPath IT started in 2016 and offers everything from Cloud backups and help desk to technology consulting and IT security. In this episode of SuperPod, Jonathan talks about running a security-focused MSP, the importance of having an end goa...

Tracy Pound is the Founder and MD of MaximITy, which offers IT training, consultancy, and project management to companies. She's also the chair of the board of directors of CompTIA, the IT trade association. She also serves on the advisory board for Channel Futures and is also the Co-founder of Prism Solutions, an insurance brokerage. In this episode of SuperPod, Tracy talks about why the MSP and...

Heather Johnson is an operations expert in the MSP industry and also the co-founder and COO of Gozynta. With a strong background in human resources, Heather has led multiple SMBs to boost employee productivity. In this episode of SuperPod, Heather Johnson talks about the importance of empathy in setting up a cheerful and supportive work culture. Heather also cites her learnings from organizing eve...

Marnie Stockman is an experienced customer success and sales leader in the IT industry. As the managing partner at Lifecycle Insights, Marnie has helped scale multiple MSPs to better revenue and customer retention. She also leverages her experience in the education industry to derive meaningful insights on timely business reviews and understanding business pain points. Marnie says, "Customer succe...

In this week's episode of SuperPod, the no-filter MSP show, we're delighted to have Robert Jolliffe as our guest on the show. Robert Jolliffe is a graduate of University of Toronto with a 4 year B.A.Sc (bachelor of engineering - focused on manufacturing engineering) and an expert in ERP and manufacturing. He blends a knowledge of supply chain, six-sigma, information technology, manufacturing infor...

Tom Watson is a veteran in the IT services field who currently works as a Chief Channel Advisor at NinjaRMM. He harnesses his expertise in the IT field to create valuable and insightful instructional content for MSPs, and coach budding entrepreneurs to shine in a heavily competitive MSP space. In this episode of SuperPod, we delve deep into cybersecurity and its implications for MSPs and their cli...

Mitch Kranitz is an MSP Channel Manager for Print Partner, a vendor that offers print solutions for businesses. Mitch is an incredibly gifted engineer, who's obsessed with solving all sorts of complex problems for his clients. He is a two-time MSP owner, who saw an opportunity in the print space, and now partners with MSPs to help clients understand what they need, and oversees their requirements...

In this episode of SuperPod, Chris gets candid about the role of PSA in running your MSP business.

Nancy Sabino is the CEO of SabinoCompTech. Having been in the MSP space for the last 15 years, she has seen the industry's transformation — be it the business model, technology, customer needs, or marketing. According to her, “IT is the infrastructure that supports the business being able to operate. IT should help with efficiencies across the board like communication, capturing processes, streaml...

Most MSPs want to become more cybersecurity-focused. But they aren't quite sure where to start. If you're feeling that way, it's not your fault. Vendors in the security space are multiplying quickly, and most of them use messaging that is confusing and filled with enterprise-level security jargon. Once you build a solid security package, you then have to sell that premium package at a premium pric...

Justin Esgar is the CEO of Virtua Computers — a 360 degree IT consulting, server management, and IT security services. He's created some of the best-selling apps like SignMyPad, the paperless PDF signature solution, TruckFood and Goodnight, the parental monitoring app. He is a blogger, podcaster, speaker, and author of the book— Appitalize on Your Idea. In this SuperPod episode, Justin talks about...

Andrew Moon a.k.a the Orange Nomad is a serial entrepreneur who has launched and run several successful businesses since the young age of 8. After running a successful MSP company of his own for 10 years, which he sold in 2014. He founded Orange Nomad to help MSPs, small businesses and entrepreneurs bridge the gap between strategy and execution. In this SuperPod episode, he talks about how importa...

Jeff Ton, a well-known IT expert and founder of Indy CIO Network, talks about the evolving role of an IT leader. He delves into the thought process behind a CIO's decision-making and the potential for MSPs to function as virtual CIOs.

Michelle Ragusa-McBain is one of the most influential faces in the tech space. She is currently the VP of Global Channel and Digital Strategy for JS Group and chairman of CompTIA's Advancing Women In Technology group. In this special episode, she talks about the importance of diversity in the IT environment and how organizations can take conscious decisions to improve diversity and teamwork.