SUMM IT UP

Conflict is a natural part of human life, and your salon company is no exception. Our guest Nicholas Burns studies organizational behavior, and he says research demonstrates there are mant healthy ways of managing conflicts within a company. Hint: It starts with team goals, and a work environment where employees know where to turn with a problem, and have a chance to have their voices heard.  We e...

Guillaume Duez has worked in marketing and management for L'Oréal for 14 years, rapidly ascending through the ranks. When recorded this interview in 2022 Guillaume was in charge of the prestige brands Kérastase and Shu Uemura Art of Hair. Now he's the General Manager for REDKEN USA.  Guillaume speaks with host Blake Reed Evans about the legacy and evolution of prestige salon brands, what sets  Kér...

Twylla Jane cuts hair for humans. That means whatever your gender identity or sexual orientation, you are welcome at Twylla’s Chicago area salon, and you’ll pay the same prices and be offered the same services as any other human who walks in the door. What’s more, the salon culture encourages self expression and has measures in place to make sure each individual’s personal pronouns are respected....

Gino Maggio is the owner and a barber behind the chair at The Barber Shop Tampa. But he’s not anyone’s boss: the other barbers rent chairs from him and contribute to decision-making for the business. In this episode, Gino chats with host Blake Reed Evans (who is also his loyal customer!) about barbershop culture including booth rentals, gender inclusivity, and maintaining an environment that’s wel...

Color services are fundimental to any salon business, but color is also ridldled with opportunites for loss. Are your stylists mixing too much color and ending up with waste and the end of a foil? Are you struggling to recall the formula your client loved the last time they were in your chair? Are you ever unsure what to quote a guest for a service, or make sure the front desk bills them appropria...

All hail the Queen of Spa!  Victoria Perry is the owner of Soto Signature Spa in Perrysburg, Ohio, a Summit Spa Consultant, and Spa Division Team Leader at Summit Salon Business Center. Victoria and host Blake Reed Evans discuss both tried-and-true and trending spa services, investing in machines, social media marketing, associate training, and more.  Connect with Victoria Perry on Instagram: @Vic...

If you're a newbie or baby stylist or a salon owner looking to grow and retain new stylists, this episode is for you.  Guest Lisa Giles is a  digital creator and educator who specialiizes in working with stylists brand new to the industry, or as she likes to call them "guppies." She runs the education and mentoring platform Straight Out of Cosmo , where she teaches classes including "Make Box Colo...

Fashion, commercials, wig-making, on set: there’s a whole world of work out there beyond the salon. But in show business, success rarely comes overnight. Kauilani Goodwyn is a Mizani artist and educator, and co-founder of the Texpert Collective and the Global Artistry council. After working with hair for over sixteen years, she’s recently become a stylist for TV and film and a member of the Makeup...

Do you have clients who are sensitive to the chemicals used in salon products? Do you want to make your salon more sustainable and reduce waste? It can be daunting to know where to start when it comes to vetting products that claim to be "cleaner," or moving on from tried and true favorites. That's where Sophia James can help. Sophia James is an independent stylist specializing in vivids and razor...

Guest Siobhan McCaffrey is Strategic Partnership Development Manager at salon tech powerhouse Phorest. A former salon owner, Siobhan understands all the classic salon pain points AND the latest tech innovations to help keep your salon running on schedule and in the black. Even if you know Phorest, you might be surprised at all their software can do, including integrations with Facebook and Instagr...

Jennifer J. Boutwell is the owner of Salon Sanity in Gretna, Louisiana, and a Summit consultant, trainer, and shareholder. A few years ago, the end of her third marriage and the sudden death of her sister forced Jennifer to shift her focus from her successful career to confronting trauma and abuse that began in childhood.  Throughout the last three years, Jennifer has focused on the study of heali...

If you are a listener to this podcast, it’s very likely that you went to cosmetology school. It’s also likely that those classes never added up to a degree. Right now, that is changing. L’Oreal has teamed up with Arizona’s Mesa Community College and Arizona State University to create The Lead Institute , a program where cosmetology school graduates can apply credits from beauty school towards an a...

As stylists, we want to be there for our clients, while also setting professional boundaries around our time. Online booking saves time and takes some of the emotion out of setting up hair appointments. But today's guest says combining tech with a human touch makes for the best customer experience, and makes business sense too.  Guest Missy Megginson is Director of Sales and Business Development a...

For Bil Neal, being a salon sales consultant isn't about pushing product. It's about building relationships and growing small businesses. Bil Neal is a salon business partner (SBC) with SalonCentric, a division of L'Oréal USA, working with Summit salons and other salon companies in southern Ohio.  Want to try out a new product without commiting? Call Bil. Want education for your stylists? Bil can...

Trish Vereze is a powerhouse. A specialist in color correction, she regularly travels between Las Vegas, Los Angeles and Honolulu to do hair. And just five years into her career in the industry, Trish recently bought her first condo.  In this episode, Trish and Blake discuss: How she got started as a travel stylist Her work ethic Why she's only had one re-do Her tricks of the trade when it comes t...

The front desk team is essential to the success of any salon company. And yet customer service and retention are pain points for many salon companies. "No one should feel like they're 'just' a front desk person," says Summit salon coach and front desk trainer Rose Coitrone. And if trained, respected and incentivized appropriately, the front desk can be a sales powerhouse.   In this conversation, R...

Have you ever felt like that next level jump is never going to happen, or you'll lose your clientele if you start charging everyone full price -- even though the stylist in the chair next to you has achieved these goals? You might be stuck in what business pros call a fixed mindset. Summit VP Heather Bagby is back to help you recognize a fixed mindset, and transition to a mindset of growth. Heathe...

Hayley Jepson ( @the.resilient.hairdresser on Instagram )  has an  amazing story. A top-earning colorist, she left the hair industry over a decade ago due to burnout, thinking she'd never come back. Hayley became a  school counselor and a psychotherapist. Eventually, the knowledge she gained in that process brought her back to her first love -- hairdressing -- but this time with the tools to lead...

Stephanie Russell-Jacobs is a former hairstylist turned psychological safety facilitator and coach. This is Stephanie's  third time on SUMM IT UP, and this episode we're focusing on leadership. Stephanie says just about anyone can be a leader, whether they know it or not, and that leadership is more about intention than power. In this insightful conversation, Stephanie and Blake discuss: The many...

LaShawnda Hall's salon journey began in an unconventional way. As a retail manager in a chain clothing store, she befriended a customer -- a hair stylist from across the mall. She became a regular guest of that stylist, Summit's own Jen Culverhouse. Years later, when Jen opened her own salon company, Jen invited LaShawnda to manage a boutique.  Fast forward to today, and LaShawnda has become the o...

Jamie DiGrazia (she/they) is the owner of Logan Parlor Hair Salon and Barber Shop in Chicago, and a Level 6 cosmetologist and barber.  DiGrazia is the founder of Hair Has No Gender , a 501(c)3 non-profit organization  dedicated to promoting inclusive, gender-free, and gender-affirming practices within the hair world.  In this heartfelt episode, DiGrazia and host Blake Reed Evans discuss: Gender-ne...

Hair stylists are in the business of people. You know how to take care of a guest when they're in your chair -- but how do you get people into your chair to begin with, and get them to keep coming back? In a post-2020 world where just about everyone does great hair, people skills are more important than ever.  Our guest is Kim Light Pearson, Marketing + Branding Team Leader for Summit Salon Busine...

On average, only about 30% of new salon clients book a second appointment. A few write negative reviews online, but many simply don't come back. Why is that? Our guest this episode, Kati Witledge, says clients often don't return because they weren't matched with the best stylist to meet their unique needs at that first appointment. Her company, mya, provides a software that allows potential client...

In the early months of the COVID-19 pandemic, uncertainty reigned in the salon industry. Questions like “When will I be allowed to open back up?” “Is it worth the risk to go to work?” and “Will my company survive this?” were on the minds of owners and staff. Leaders had a choice: put on a brave face for their workers, or be honest about their fears. Our guest Derek Reynolds says learning to be vul...

Andrew Carruthers is a stylist educator and trainer and a Sam Villa culture ambassador. He also coaches private clients inside and outside the beauty industry through his company The Journeyist . Our conversation in this episode is about managing stress and controlling reactivity – skills essential to communication and leadership. You’ll learn simple breathing techniques from the Oxygen Advantage...