Suite Success: Masters of Hospitality

On this episode of Suite Success, host Katie Cline sits down with Rory Sutherland—Vice Chairman of Ogilvy UK, TEDx sensation, and bestselling author—to uncover the hidden psychology behind guest satisfaction and loyalty. As one of the world’s foremost experts in behavioral science, Rory reveals the surprising factors that shape a guest’s perception, from the outsized impact of first impressions to...

On this episode of Suite Success, host Katie Cline is joined by Natalie Palmer, the host of “No Vacancy, the Podcast”, and the co-founder of the Level Up Your Listing Summit. Natalie shares her accidental journey into Airbnb hosting, evolving into managing 10 properties today while being named an Airbnb Superhost more than 26 times. She offers insights into navigating the highly competitive short-...

On this episode of Suite Success, host Katie Cline dives into the incredible journey of Josiah Mackenzie, the mastermind behind Hospitality Daily. Josiah shares his unique journey into the industry, starting with formative travel experiences and evolving through roles at tech companies that served global hotels. They discuss the transformative power of hospitality, the impact of social media and A...

On this episode of Suite Success, host Katie Cline welcomes Dawn McCoy, a television host, writer, and founder of Loving Way Foundation. Dawn shares her remarkable journey from aspiring country singer and Barbara Streisand's personal shopper to becoming a travel and lifestyle TV host on NBC. She opens up about the deeply personal reason she created Loving Way Foundation, a nonprofit dedicated to e...

In this episode of Suite Success, host Katie Cline sits down with Aliya Khan, the Vice President of Global Design Strategies at Marriott International. Aliya shares her journey from originally wanting to be an architect to becoming a leading figure in hospitality design. She discusses the importance of lighting, quality linens, and practical fabrics, amongst many other design trends, in creating m...

What does the year ahead hold? On this episode of Suite Success, host Katie Cline interviews Chris Sanderson, co-founder of The Future Laboratory and a renowned trend forecasting expert. They delve into the five transformative trends poised to redefine 2025, exploring the intersection of emerging technologies, societal movements, and industry disruptions. Chris offers insights into how these devel...

On this New Year-inspired episode of Suite Success, host Katie Cline shares her 13 Resolutions for 2025, each inspired by the wisdom of her incredible podcast guests. Whether you're seeking clarity, motivation, or just a little nudge to dream bigger, this episode is packed with actionable insights to help you make 2025 your sweetest year yet. Here’s what you can expect: Stop comparing yourself to...

On this episode of Suite Success, host Katie Cline sits down with Justine McCleery, the General Manager of The Dominick Hotel—New York's only independent hotel awarded the prestigious five-diamond rating from AAA. Justine takes us on an inspiring journey through her career, from studying culinary arts to rising through various roles in hospitality before leading one of the city’s top luxury hotels...

On this episode of Suite Success, host Katie Cline chats with Anjali Mehra, a trailblazer in the hospitality industry whose career spans continents, cultures, and some of the world’s most celebrated hotel brands. From her early days in aviation to becoming a branding and communications expert, Anjali shares how her global journey shaped her unique perspective on what makes hospitality truly unforg...

On this episode of Suite Success, host Katie Cline welcomes Giuseppe De Martino, General Manager of the iconic St. Regis Rome. Giuseppe shares how his deep-rooted passion for hospitality has shaped the hotel's global reputation, guiding it through a transformative full-scale restoration and navigating the challenges of a global pandemic. Gain insights into his unique management style, which seamle...

On this episode of Suite Success, host, Katie Cline sits down with the remarkable Will Slickers, better known as “Mr. Hospitality”. Wil recounts his inspiring journey from working at a hotel front desk to becoming the host of Slick Talk, a leading hospitality podcast. Now part of Hospitality. FM, the podcast network which he founded, Wil has grown the platform into a go-to resource for hospitality...

On this episode of Suite Success, join host, Katie Cline, as she speaks with Pam and Chris Daniele, the married photography duo captivating nearly 500k followers on Instagram through @dirtandglass and @heypamcakes. Based in Southern Vermont, Pam and Chris are renowned for their architectural photography, with a special focus on short-term rentals. Their work has earned accolades from Travel + Leis...

In this episode of Suite Success, host Katie Cline welcomes Trey Sarten, Chief Communications Officer at Anywhere Real Estate, for an inspiring conversation about the art of communication and storytelling. Trey reflects on his remarkable career, from shaping global brand communications at Starwood Hotels & Resorts to leading the ambitious rebranding of Realogy to Anywhere. Trey explains his approa...

Join host Katie Cline as she chats with internationally renowned fine art photographer, Gray Malin, on this episode of Suite Success. Discover how Gray's passion for photography blossomed in high school, grew through grassroots efforts at a flea market, and evolved into capturing iconic aerial shots and whimsical imagery in sensational destinations worldwide. From launching celebrated partnerships...

In this episode of Suite Success, Katie Cline interviews Holly Rubenstein, the host of the UK's number one travel podcast: The Travel Diaries. Holly shares her journey from covering red carpet events to becoming a top travel journalist, her experiences interviewing high-profile travelers, and her insights into the hospitality industry. The conversation covers Holly's early career, the serendipitou...

In this episode of Suite Success, join host Katie Cline as she interviews John Peyton, the CEO of Dine Brands. Explore John’s impressive journey from consulting to leading iconic companies. John shares invaluable lessons on recognizing and leveraging unique skills, the power of branding, and fostering innovation within cross-functional teams. Learn how he used consumer insights to shape beloved br...

In this episode of Suite Success, host Katie Cline sits down with Crystal Vinisse Thomas, Vice President and Global Brand Leader for Hyatt's luxury and lifestyle brands. Crystal shares her inspiring career journey from Cornell’s hotel school to key roles at Starwood and Apple, which eventually led her to Hyatt. Throughout the conversation, Crystal discusses overcoming imposter syndrome, the cultur...

Join host Katie Cline in this enlightening episode as she chats with Tom Marchant, the visionary co-founder of Black Tomato, a pioneering luxury tour operator. Discover Tom's insights into crafting bespoke travel experiences that prioritize human connection and inclusivity, tailored for discerning clients yet accessible to curious adventurers. Learn about Black Tomato's innovative concepts like 'T...

Ready for a glimpse behind the front desk? In this teaser for Suite Success: Masters of Hospitality, host Katie Cline gives you a taste of what's ahead. Curious about how top hotels and hospitality brands cultivate loyal guests and unforgettable experiences? Katie is here to bring you insider access to the leaders who make it happen. Each episode promises not just stories of success but real strat...