Stories from the River

This week we are bringing you back to another behind the scenes of this Fall's Sleep Connection held recently at the Charlotte Motor Speedway in Concord, North Carolina. Broad River's semi-annual Sleep Summit brings all of its Home Furnishings Consultants and Retail Leaders to learn together and grow together in one of six sessions held over the course of two days in early October.  In this episod...

In this episode of Stories from the River, we go behind the scenes of this Fall's Sleep Connection, held recently at the Charlotte Motor Speedway in Concord, North Carolina.  Broad River's semi-annual Sleep Summit brings all of its Home Furnishings Consultants and Retail Leaders to learn together and grow together in one of six sessions held over the course of two days in early October. In today's...

Welcome back to Stories from the River. In this final episode of the Behind-the-Scenes Town Hall series, off-camera Charlie asks Memory Makers about their experiences and takeaways from the third-quarter virtual Town Hall held on Friday, September 27, 2024.  The guests include Bob Dussault, Jessi Hatley, Jim Izzo, and Liam Cohen, who share their thoughts on the atmosphere fostered by the organizat...

Welcome back to the 3rd Quarter Behind-the-Scenes Town Hall series from Stories from the River. In today's episode, Charlie welcomes back Wes Dudley, Vice President of Customer Experience and Anita Harris, Director of Customer Experience, to discuss the recent 3rd quarter town hall (that was held on Friday, September 27th) and some exciting updates from the Customer Experience department. Wes shar...

Welcome back to the 3rd Quarter Behind-the-Scenes Series from Stories from the River.  In today's episode, Charlie welcomes back Tim Sayles, Broad River's Director of Construction & Facilities, or Goose Wrangler. Tim shares exciting construction updates and renovations taking place in various Broad River stores. Charlie and Tim discuss the importance of investing in upgrading the remaining existin...

Welcome back to Stories from the River and our behind-the-scenes series of interviews following our 3rd Quarter Companywide Town Hall held on Friday, September 27, 2024.  In today's episode, Charlie's back with return guests Heather Greenwood, Director of Memory Maker Experience (MMx) and Krissy Whitley, Senior Director of Human Capital, to discuss the Engagement Survey results and announcements t...

In this episode of Stories from the River, host Charlie Malouf introduces a new behind-the-scenes series focused on the company-wide quarterly town halls at Broad River Retail. Charlie is joined by return guest Kim Harkness, recently promoted to Vice President, who shares insights into the origins and evolution of these town halls. They recount how the town halls were initiated in 2020 during the...

In this episode of Stories from the River, host Charlie Malouf wraps up the Ron Carucci series by welcoming special guests Marcus Benjamin and Davin Salvagno. Both guests provide insights into Ron Carucci's impactful talk delivered at Broad River Retail on Friday, September 20, 2024. Marcus Benjamin, CEO at Benjamin Strategy, and Davin Salvagno, founder of PurposePoint and the Purpose Summit, shar...

Welcome back to the behind the scenes series at Stories from the River. Host Charlie Malouf welcomes Memory Makers Sara Callahan, Joanna Innocenti, Jeff Willis, Stacie Pittman, and Nathan Jeter to reflect on Ron Carrucci's impactful talk given at The River on September 20th. The central theme of Carrucci's talk, and the series of discussions following it, revolve around the importance of connectio...

In this behind-the-scenes episode of Stories from the River, hosted by Charlie Malouf, the focus revolves around the essential topic of building and maintaining trust within an organization. The discussion follows a recent talk by Ron Carrucci on the same subject and features additional insights from Memory Makers Sara Callahan, Joanna Innocenti, Jeff Willis, Stacie Pittman, and Nathan Jeter. They...

Welcome back to Stories from the River. Continuing the Ron Carucci Series, host Charlie Malouf welcomes a group of Memory Makers from Broad River Retail who attended Ron's presentation in Fort Mill, South Carolina, on Friday, September 20th to discuss the valuable takeaways from his talk. This episode features insights from Sarah Callahan, Jeff Willis, Joanna Innocenti, Nathan Jeter, and Stacie Pi...

Welcome to Stories from the River and this new mini-series from Ron Carucci's visit to Broad River Retail. Host Charlie Malouf welcomes guest speaker Ron Carucci, a bestselling author, and the co-founder and managing partner of Navalent. Carucci is known for his expertise in building trust within organizations and has spoken multiple times at the Purpose Summit, including the recent Purpose Summit...

Welcome back to the final 'Behind the Scenes' episode from the Rock Hill store opening series of Stories from the River. In this episode, we hear the final words of wisdom from various Memory Makers in the Visual Impact, Visual Operations, and Merchandising departments share their experiences and insights into what makes a truly collaborative and successful new store opening setup.   Robert Hayes...

In this episode of Stories from the River, we continue to talk to the team behind the Rock Hill store opening as they open up about what they love about new store openings and why they loved this new store setup. They discuss the collaborative efforts that go into store openings, highlighting the teamwork and camaraderie experienced when the whole department comes together. They share their excite...

Welcome back to Stories From the River - the Behind-the-Scenes Series from the Rock Hill store opening continues. Today, the episode highlights the teamwork and camaraderie that underpin the success of Broad River Retail's new store openings. These talented Visual and Merchandising Memory Makers share their collective experiences and insights on how these events are executed. They highlight the se...

In this episode of Stories from the River, Broad River Retail's Memory Makers, including Robert Hayes, Assc. Supervisor, Visual Ops; Matt Robinson, Visual Impact Manager; Lourad Hilliard, Visual Area Manager, North Region; Shelby Hill, Senior Manager, Merchandising; Erin Reavis, Manager, Visual Impact Ops; and Amy Hayes, District Manager, Visual Impact; discuss their various roles and experiences...

In this episode of Stories from the River, host Charlie Malouf welcomes back Tim Sayles to the podcast to discuss the behind-the-scenes process of opening a new store in Rock Hill, South Carolina. Tim, the Director of Facilities and Construction, details his extensive experience, noting that this is his 25th completed construction project with Broad River Retail, 16 of which are new stores. The co...

In the last episode of the Soirée Series, Charlie Malouf addresses the Home Furnishing Experts at the third annual Home Furnishings Expert Soirée, a premier partner event hosted by Broad River Retail to celebrate their top performers. He warmly acknowledges first-time experts and highlights the challenges and dedication required to earn such a title, mentioning individuals like Sandy and Kota, who...

In today's episode of Stories from the River, we continue the Soirée Series, where we revisit the 3rd Annual Broad River Retail Home Furnishings Expert Soirée. Amy Kneeland, Synchrony SVP & GM, Ashley, opens the floor with a congratulatory message from the Soirée Connect Sponsor Synchrony Financial. She welcomes the Chief Operating Officer of Broad River Retail, Manny Rodrigues, to the stage as he...

Welcome back to the fifth episode of the Soirée Series on Stories from the River! In this series, we revisit the 3rd Annual Broad River Retail Home Furnishing Expert Soirée and hear from the Experts. In this episode, the Home Furnishings Experts of Broad River Retail share their personal accounts and insights about the incentives, perks, compensation, and income actualization as an Expert at the c...

Welcome back to the Soirée Series on Stories from the River! We are going back to the 3rd Annual Broad River Retail Home Furnishing Expert Soirée and hearing from the Experts themselves.  Today's episode explores the meaningful ways in which Broad River Retail's Memory Makers connect their work in furniture retail to incorporating and creating significant life experiences for their customers. Vari...

In this third episode of the Soirée Series on Stories from the River, we hear more from the 3rd Annual Broad River Retail Home Furnishing Expert Soirée.  We hear from Home Furnishing Experts as they share their appreciation for the company's efforts to acknowledge their hard work and dedication. They touch on the significance of events where they can slow down, connect with colleagues from differe...

  Welcome back to the Soirée Series from Stories from the River, where we revisit the 3rd Annual Home Furnishings Expert Soirée from Broad River Retail held on August 15, 2024.  The evening celebrated Broad River's latest 2024 class of qualifying Home Furnishings Experts - 44 Premier Memory Makers.  In this second episode, we hear directly from some of the 2024 Home Furnishing Experts themselves a...

Welcome to the first episode in the Soirée Series, where we revisit the 3rd Annual Broad River Retail's Home Furnishings Expert Soirée. The evening celebrates Broad River Retail's latest 2024 class of qualifying Home Furnishings Experts - 44 Premier Memory Makers.  In this first episode, we hear from Broad River Retail's President and CEO, Charlie Malouf, and COO, Manny Rodrigues. They talk about...

Welcome back to the summer solo series on Stories From the River as host Charlie Maloof explores the concept of legacy and stewardship through the lens of the age-old wisdom to "leave something better than you found it." Charlie reflects on how this idea extends beyond simple acts like cleaning up after oneself and applies to broader, more significant aspects of life such as legacy planning and su...