Spotlight by CS in Focus

I Greg Boy, VP of Customer Excellence at Uvaro, shared valuable insights on the role of customer success in business. He emphasized strategic customer selection for sustainable growth, leveraging data to demonstrate value, and the synergy between sales and customer success. Greg discussed the challenges in customer retention and acquisition and how customer success influences overall business stra...

Explore the art of customer success with Greg Boyd, Uvaro's VP of Customer Excellence. Learn how he blends data, strategy, and sales insights to revolutionize customer relationships and business growth. He dives into how customer success is more than just retaining clients—it's about strategically choosing and growing with them. Key Insights: Strategic Customer Selection : Greg stresses th...

Join us as we dive into the dynamic world of Customer Success! In these episodes, our guest Anita Toth share their transformative journeys — from unexpected layoffs and academic backgrounds to becoming champions of customer experiences. Discover how a series of poor customer interactions can ignite a passion to make a difference. We'll also delve into the challenges of managing customer expect...

Join us as we dive into the dynamic world of Customer Success! In these episodes, our guest Anita Toth shares her transformative journeys — from unexpected layoffs and academic backgrounds to becoming champions of customer experiences. Discover how a series of poor customer interactions can ignite a passion to make a difference. We'll also delve into the challenges of managing customer expectation...

In this episode, we enjoyed hosting Bhumika Arora, who highlighted the indispensable, non-traditional skills every customer success manager should hone. 💡 Dive into the realms of critical thinking 🧠 and the power of resilience 💪 as we discuss their significance in navigating the intricate landscape of customer success. Positioned uniquely between sales and product, discover how CS professionals...

In this episode, Emma chats with Bhumika Arora, founder of Ruffday Services. They explore Bhumika's transition from management consulting to customer success, the dynamic of AI and human touch in CS, and differences in the CS landscape between Canada and the US. Bhumika highlights the importance of mentorship and shares key book recommendations for CS enthusiasts. A must-listen for those in th...

Bob Mathers is a CX/CS coach and consultant who has worked with over 400 companies. When Emma asked him what was the most important lesson, this was what he said. In today's digital age, where chance water cooler conversations are becoming rare, truly connecting with people has never been more essential.

Join Emma Lo and Bob Mathers as they delve into the intricacies of customer success. From startups' common pitfalls to the contrasting approaches between the US and Canadian markets, they uncover valuable insights. The episode doesn't shy away from the evolving role of AI, but with a reminder: while tech advances, the human connection remains paramount. Tune in for a blend of tech trends a...